My Emerging Leader Journal
by Roula Gharios Zahar
Stage One - Dublin, Ireland Saturday 5 March, 2016
The tension was mounting as the departure day approached. Was I the right person to do this? Will I meet the expectations?
While I still do not have all the answers, I know for sure that I have friends that will gladly answer my questions.
The first week of ISQua’s Emerging Leader Program proved to be beyond all I wished for. Here I was, meeting quality experts who were eager to help, to provide the knowledge, support and skills. ISQua opened all the doors with a magic wand. In depth knowledge about accreditation, HIT, quality improvement and patient safety was all at hand.
During my visit to HIQA (Health Information and Quality Authority) in Dublin, I was able to understand the complete quality cycle that the organisation relied on. I had the opportunity to meet people from the different directorates with different roles.
At ISQua, I was able to experience quality from a different perspective with a broader view on the International Accreditation Program and the technical aspects of standard and program development. Whilst at St James's Hospital, I had a more hands on experience with barcode tracing systems and hemophilia medication supply chain management.
My overall impression while listening to the problems evoked, was a deep feel of familiarity. Health workers and organisations are a kind of big family or clan facing the same problems wherever they are. Hence, we can benefit from the knowledge of others and accomplish substantial leaps.
IT all sounded like a welcome to the world, an invitation to an incomparable journey whose destination will be a better world of quality, safety and care."