Welcome to ISQua Login | Register | Contact Us
You are here:

Conference Programme

Every effort has been made to ensure that this programme is accurate at time of publication, changes may be made, as circumstance require.

Conference Tracks

The programme has been designed under 11 separate tracks, which where developed by our Programme Planning Committee (PPC). The tracks are listed above each of the session titles.

1. External Evaluation
2. Governance, Leadership and Health Policy 3. Data for Improvement
4. Innovations and Improvement
in Low - Middle - Income Countries
5. Primary and Community Based Care
6. The Future of Quality/The Next Frontier 7. The Person
8. Education Through Learning and Sharing 9. Quality and Safety for the Vulnerable
10. Patient Safety 11. Traditional and Western Medicine

Sunday 23rd September
Pre Conference 1
09:00 - 16:00
External Evaluation
Lead: ISQua Accreditation Council

Pre Conference 2
09:00 - 12:30

ISQua Innovations Group  

Pre Conference 3
13:30 - 17:00
Patient Reported Outcome Measures 101 - Principles, Tools and Implementation: A Stepwise Practical Approach
Eugene Nelson; US,  Eyal Zimlichman; US, Oliver Brant; US

Pre Conference 4
11:00 - 17:00
Advancing Frontiers of Improvment in Healthcare: What Effort and Resources is Required for Successful Improvment ?
 Julie Reed, Daljit Hothi; UK

Pre Conference 5
09:00- 12:30
Developing QI Skills Workshop
Speakers: Peter Lachman; ISQua and Patricia O' Connor

Pre Conference 6
13:30- 17:00
QI for Students, Junior Doctors and Healthcare Providers
Speakers: John Brennan; IE

Pre Conference 7
Time TBC

National Quality Policy and Strategy Work
Speaker: Shams Syed; WHO

17:30  Welcome Reception 

Monday 24th September

08:00 - 08:45

Welcome Coffee with Poster Display
08:45 - 10:00 Official Conference Opening 
Welcome: ISQua and MSQH

John Ware and Alvin Tarlov Career Achievement Award

Making the Most of the Conference
Peter Lachman; CEO, ISQua

Speaker: His Royal Highness Sultan Nazrin Muizzuddin Shah (30 Minutes)

Morning Plenary Session

 10:00 - 10:30 Morning Break

10:30 - 12:00

Concurrent Sessions (A1 - A9)

A1 - External Evaluation

Accreditation Programs in a Complex World: Different Programs for Different Contexts but Facing Similar Challenges
Lead: David Greenfield; AU


A2 - Governance Leadership and Health Policy (15 Minutes)

Hospital-Community Integrated Blood Glucose Management Model: An Application Example of Hierarchical Diagnosis and Treatment System in China (Abstract no. 1384)
Juying Qian
, X. Gao, Z. Sun, H. Zhao; CN

Clinical Guidelines, Processes and Standards: Their Influence on Legal Proceedings for Iatrogenic Harm and Death (Abstract no. 2639)
David J. Carter;

Succession of Physician Leadership and Talent Management in Public, Private and Military Hospital (Abstract no. 1173)
Arifatul Khorida,
A. Meliala; ID 

Informed Consent in Human Research Ethics 2018 (Abstract no. 1360)
James Robblee;

Results of Promotion of Catheter-Associated Urinary Tract Infection Care Bundle in Taiwan for Reducing Catheter-Associated Urinary Tract Infection (Abstract no. 1440)
Wan I LinY.L. Chen, C.M. Lee, L.J. Chien; TW

A3 - Innovations and Improvement in Low and Middle Income Countries
WHO - Universal Health Coverage

A4 - Quality and Safety for the Vulnerable (15 Minutes)

Improved Quality of Care Among Acute Stroke Patients - But Patient-Related Inequality Remained Unchanged (Abstract no. 1924)
Anne Mette Falstie-Jensen
P. Kjaer Kristensen, S. Paaske Johnsen; DK

Transforming Institutional Racism at an Australian Hospital - A Case Study (Abstract no. 1289) 
Christopher Bourke
, H. Marrie, A. Marrie; AU

An Investigation of the Quality of End-Of-Life Care Provision for Older People in a Subacute Care (Abstract no. 1667) 
Melissa Bloomer
, M. Botti, A. Hutchinson; AU

Intimate Partner Homicides (IPH) by Mental Health Service Users: A Qualitative Analysis of NHS England Inquiry Reports from 2013 - 2016 (Abstract no. 2266)
Ka Man Ng; UK

Quality and Safety Healthcare Services for the Vulnerable (20 Minutes)
Mdm Mah Lai Heng; MY

A5A - Patient Safety

ISQUA18-1985 - Patient Safety Journey Through a Chain of Private Hospitals
Speakers: Luis S. Chen, Kok Weng Ngun, R. Padmanathan; MY
A5B - Patient Safety

ISQUA18-2502 - Patient Safety Culture Bundle for CEOs/Senior Leaders
Speakers: Polly Stevens, Markirit Armutlu; CA

A6 - Primary and Community Based Care (15 Minutes) 

Healthcare Stability, Access and Quality from a Demographic Perspective: The Aging of the Population is also the Aging of Health Professionals (Abstract no. 2209)
Tomas Doležal,
L. Šídlo, B. Burcin, H. Konečná; CZ

'No Clinician Alone': Exploring Staff Experiences of Using and Delivering a Model of Access via a Medical Helpline in England (Abstract no. 2590)
Sarah-Ann Burger,
C. Witwicki; UK

Second Career Community Health Workers: Impact on the Health of High Risk Medicare Population (Abstract no. 2070)
Mae Centeno,
C. Fullerton; US

Better Communication, Better Quality Person-Centred Care: Supporting Primary Care in the Community with eConsult (Abstract no. 1492)
Wendy Nicklin,
A. Afkham, C. Liddy, E. Keely; CA

National Clinical Guidelines for Diagnosis Heart Failure in Primary Care: How Often are they Followed and for which Patients? (Abstract no. 1944)
Alex Bottle,
P. Aylin, B. Hayhoe; UK

A7 - The Person
Using the Patients Voice to Improve Outcomes: World Class Cases and Pointers
Eugene Nelson; US
Speakers: Rushika Fernandopulle; US, Eyal Zimlichman; IL 
A8 - Data for Improvement (15 Minutes)

Positive Deviance to Improve Patient Safety: Learning from Four Studies in the UK (Abstract no. 1659)
Ruth Baxter, R. Lawton, J. O'Hara, L. Sheard; UK

The Application of 3D-Printing Technique for the Treatment of Anterior Pelvic Ring Fracture (Abstract no. 2256)
Yuan-Ta Li, C.-C. Hung, T.-T. Yeh, H.-C. Shen; TW

Measured for Safety - The Apollo Quality Program (Abstract no. 2455)
Anupam Sibal, P. Sachdeva; IN

A Clinical Practice Improvement Project to Reduce the Rate of Central Line Associated Bacteraemia in Haemodialysis Catheters (Abstract no. 2011) 
Michaela Kelleher; AU

Impact of Implementing a Quality Improvement Program on Performance Indicators and Patient Satisfaction in a Tertiary Cardiac Healthcare System from a Developing Country (Abstract no. 2338)
Lubna Mushtaque, A. Haider, A. Turab Hussain, B. Hanif; PK
A9 - Debate

12:00 - 13:45  Lunchtime

12:30 - 13:30 Quality Improvment Methods Workshop
Speakers: Julie Reed, Daljit Hothi; UK

12:30 - 13:30 ISQua Journal Session
12:40 - 13:30 E-Poster Presentations 

Concurrent Sessions (A10 - A18) 

A10 - External Evaluation (15 Minutes)

Systemic Reviews of the Evidence Supporting Three Methods of External Accreditation Assessment (Abstract no. 2585)
Reece Hinchcliff, D. Debono, D. Carter, M. Banks; AU

Does Adoption of Health Information System (HIS) in Hospital Affect the Compliance to the Hospital Accreditation Program (Abstract no. 2296)
Noramiza Md. Nasir, K. Marikar; MY

Prevention of Diagnostic Error on Cancer Imaging Through On-Site Survey Program of National University Hospital Group (Abstract no. 2008)
Shin Ushiro; JP

Satisfaction with Taiwan Hospital Accreditation from Hospital and Surveyor Perspectives (Abstract no. 1983)
Junwei Ai, S. Lin, H. Wang, Y. Wu; TW

The Process of Development of Accreditation Standards for Medical Organizations in Kazakhstan (Abstract no. 1906)
Daniyar Ospanov, A. Aiypkhanova, B. Kaupbayeva, R. Bizhigitova; KZ

A11 - Governance Leadership and Health Policy

ISQUA18-1536 - Head, Heart and Hands - Managing Change in Clinical Quality Improvement  
Speakers: Ulfat Shaikh; US, Peter Lachman; ISQua, Suraiya Hussein Hussein; MY, Daljit Hothi; UK

A12A - Data for Improvement

What Proportion of Healthcare is Delivered in Line with the Evidence?
Peter Hibbert, Jeffrey Braithwaite; AU
A12B -  Data for Improvement

ISQUA18-1335 - Comprehensive Mortality Review Across a Nation to Improve Quality and Safety; Lessons Learned and How to do it in your Own Health Systems
Speakers: David Vaughan; IE, R. Macdonald; QA

A13 - Innovations and Improvement in Low and Middle-Income Countries (15 Minutes)

Leveraging on Digital Technology to Promote Quality, Efficiency and Transparency in Accessing Health Care: Proof of Concept in Lagos, Nigeria (Abstract no. 2642)
Adebukola Shittu-Muideen, I. Dada, H. Ebenuwah, E. Ajanwachuku; NG

Applying Structured Quality Improvement Methods to Reduce HIV-Related Stigma and Discrimination in Healthcare Facilities: Implementation of the Southeast Asia Stigma Reduction Learning Network (Abstract no. 1138) 
Dan Ikeda, B. Agins; US, K. Srithanaviboonchai; TH, L. Nyblade; US

An Exploration into Universal Health Coverage's Potential Role in Expanding Access to Immediate Post-Pregnancy Family Planning at Private Facilities in Indonesia (Abstract no. 2088)
Siti Nurul Qomariyah; ID, M. Christofield; US, I. Riswan, N. Agustina; ID

Democratizing Healthcare Information for the Health Consumer in Africa (Abstract no. 2446)
Imo Etuk, L. Sekoni; NG

Equity of Pediatric Patient Care in Ambulatory Primary Healthcare Clinics in Cambodia (Abstract no. 2587)
Anbrasi Edward,
Y. Jung; US, C. Chhorvann; KH, A. Ghee; US

A14 - The Person (15 Minutes)

How do QI Methods Support Patient/Public-Healthcare Professional Value Co-Creation? (Abstract no. 2483)
Meerat Kaur, J. Reed, C. French; UK

Co-Creating a Set of Patient Reported Outcome Measures Within Two National Psychiatric Registries in Denmark (Abstract no. 1696) 
Solvejg Kristensen, L. Baandrup, P. Videbech, J. Mainz; DK 

Patients Measuring their Experiences with their Healthcare System: Targeting Improvement in Access, Quality, Safety and Patient and Family Centred Care Outcomes (Abstract no. 2613)
Katherina Kovacs; CA

The Patients Voice - A Patient Delivered Handover (Abstract no. 2203)
Kim Maddock; AU

Sharing Decision Making (SDM) Approach Applicable to Whole Hospital - A Medical Center in Northern Taiwan (Abstract no. 2405)
Chialin Chu, C. Chang, C. Lin, T. Ko; TW
A15A - The Future of Quality/The Next Frontier

ISQUA18-2003 - Speaking Up - How can we Lead a Culture of Safety and Reliability
Mark O'Brien; AU

A15B - The Future of Quality/The Next Frontier

ISQUA18-2392 - Nudging by Design: Improving Safety, Efficiency and Patient Experience
Dirk F. De Korne; SG
A16A - Education Through Learning and Sharing

ISQUA18-1369 - Promoting Communication and Team Collaboration Among Health Care Providers in a Multicultural Clinical Setting
Manasik Hassan, Magda Wagdy, Hatim Abdulrahman, Ahmed Alhammadi; QA
A16B -  Education Through Learning and Sharing

A17 - Patient Safety (15 Minutes)

Are Root Cause Analyses Recommendations Effective and Sustainable? (Abstract no. 1743)
Peter Hibbert,
M. Thomas, A. Deakin, W. Runciman; AU

Can Minimum Nurse-To-Patient Ratios Reduce Patient Mortality in Acute Care Hospitals: A Cohort Study (Abstract no. 1273)
Christian M. Rochefort
M. Abrahamowicz; CA

Factors Influencing Reporting Patients' Safety Issues: A Case Study of an Obstetrics and Gynecology Department of a Northern Nigerian Teaching Hospital (Abstract no. 2458)
Habiba Aminu Saddiq
R. O' Hara, S. Baxter; US

Audit Analysis of Malpractice Litigation Cases in Nursing Practice in Private Health Care in South Africa to Improve Safe Quality Patient Care (Abstract no. 2064)

Ethelwynn Linda Stellenberg,
S. Whitaker, A. Williams, Y. Samlal; ZA 

Is Your Patient MRI Safe? How to Achieve MRI Safety (Abstract no. 1404)
Sandhya Mujumdar,
S.M. Ng, S. Ang; SG


A18 - Workshop 
The Art (And Science) of Herding Cats – How to Succeed in Changing Clinician Behaviour
Speaker: John Wakefield

15:15 - 15:45 Afternoon Break

15:45 - 17:00
International Accreditation Awards (15 Minutes)                        
Plenary with Panel Discussion (60 Minutes)

17:00 ISQua AGM

19:00 Networking Reception

Tuesday 25th September

07:30 - 08:30

Quality Improvment Methods Workshop
Speakers: Julie Reed and Daljit Hothi; UK
07:30 - 08:30

Meet the ISQua Experts Breakfast Session

07:30 - 08:30 ISQUA18-1535 - Falling Through the Cracks: Inspiring Change Through Powerful Storytelling
Ward Flemons, Kristin Fraser, Irina Charania, Teri Price; CA
08:00 - 08:45 Welcome Coffee with Poster Display

08:45 - 10:00 Morning Plenary & Awards

Healthcare Transformation - Driving Quality with Innovation and Creativity (60 Minutes)
Speakers: Datuk Dr Noor Hisham bin Abdullah; Malaysia Director General of Health 

Life Time Achievement Awards (15 Minutes) 

10:00 - 10:30  Morning Break

10:30 - 12:00

Concurrent Sessions (B1 - B9)

B1 - External Evaluation (15 Minutes)

Acting Scientifically in Complex Social Systems: The Reality of Using Plan-Do-Study-Act Cycles in Healthcare (Abstract no. 2570) 
Julie Elizabeth Reed,
C. McNicholas; UK

What it Takes to get Accreditation in Small Healthcare Organizations – Case Study from India (Abstract no. 1439)
Sanjay Tripathi
P. Memon, M. Kujur, T. Nair; IN

Assessor Selection Bias within Multisource Feedback Assessments (MSF): A Social Network Analysis within UK Medical Regulation (Abstract no. 1965)
Sebastian Stevens
A. Chatterjee, J. Archer, J. Scott; UK

Using Robust Process Improvement (RPI®) to Develop Criteria for Determining Submission of a Strategic Improvement Plan (SIP) in Place of a Follow-up Survey when a Decision Rule (DR) is Tripped (Abstract no. 2566)
Claudia Jean Jorgenson
J. Hill, J. Halkovich; US

Designing and Implementing Competency Based Certification Program to Improve Quality of Intra and Immediate Postpartum Care in Private Sector – Experience from India (Abstract no. 2325)
Parvez Memon,
T. Nair, V. Yadav, S. Tripathi; IN

B2 - Education Through Learning and Sharing (See Timings Below)

Quality Improvement Through Interactive Simulation (Abstract no. 1682) - 15 Minutes
Grazia Antonacci,
J.E. Reed, V. Sriram, J. Barlow; UK

A National Learning Collaborative to Prepare New Physicians to Engage in Patient Safety (Abstract no. 2596) - 15 Minutes

Robin Wagner, M. Passiment, R. Newton, K. Weiss; US

Resilience Training for Medical Students: The ‘Resilience Challenge’ Serious Videogame (Abstract no. 1152) - 15 Minutes
Myanna Duncan, K. Hulova, J. Jackson, J. Anderson; UK

Improving Medical Leadership and Engagement in NSW Health - Medical Leadership Forum (Abstract no. 1410) - 45 Minutes
Harvey Lander
James Mackie, Carrie Marr; AU 

B3A - Innovations and Improvement in Low and Middle Income Countries

ISQUA18-1405 - Securing the Future: Quezon's First 1,000 Days of Life Program
Grace Santiago, David Suarez; PH
B3B - Innovations and Improvement in Low and Middle Income Countries
ISQUA18-2612 - What Matters for Women: A Qualitative Analysis of the Women's Experiences During Labour and Delivery in Public Hospitals in Brazil
Margareth Portela; BR
B4 - The Future of Quality/The Next Frontier (15 Minutes)

Implementation of Genomics: A New Frontier in Clinical Practice (Abstract no. 2411)

Stephanie BestJ.C. Long, N. Taylor, J. Braithwaite; AU

Assessing Sustainability Throughout Improvement Initiatives: Exploring the Application and Impact of a Prospective Sustainability Tool Across 3 QI Programmes (Abstract no. 2469)
Laura Lennox, J. Reed; UK

Leveraging Health Information Technology to Measure and Report Patient Centered Outcomes (Abstract no. 1431) 
Tina Hernandez-Boussard
E. Zimlichman; US

Willingness to Pay for Government-Approved Mobile Health Applications and mHealth Social Acceptability In Spain (Abstract no. 2423)
Manuel Herrera-Usagre
B. Buiza, V. Reyes-Alcázar, Á. Escobar; ES

Breaking Down Silos Starts at the Bedside (Abstract no. 1976)
Victoria Walton,
 A. Hogden, J.C. Long, J.K. Johnson, D. Greenfield; AU

B5 - The Person

WHO Integrated Care
B6 - ISQua/IHI Session

B7 - Primary and Community Based Care (15 Minutes) 

Domiciliary Health Care Services (DHCS) in Malaysia: An Efficient Model of Care with Better Functional Outcomes for the Bedridden Population (Abstract no. 1195)
Bee Kiau Ho
K. Cimmeran, B. Khalilati, M. Masitah; MY  

Rapid Learning and PDSA to Improve Community-Based Care (Abstract no. 1236)
Laura Porro;

Mobile Digital Information and Communication Technology in Healthcare: Patients Attitude and Quality Management Aspects (Abstract no. 1576)
Martin Holderried, 
A. Hoeper, F. Holderried, T. Kraus; DE

The Monitoring Risk and Improving System Safety (MoRISS) Checklist for General Practice (Abstract no. 2599) 
Paul Bowie; UK

B8A - Patient Safety
As the Left Hand of Darkness is Light, so the Left Hand of Risk is Vulnerability: A New Perspective on Patient Safety
Jo Travaglia, Hamish Robertson, Deborah Debono, Reece Hinchcliff, Tracey Levett-Jones, Sue Dean, Cliff Hughes

B8B - Patient Safety
ISQUA18-2396 - A Sociological Approach to the Implementation of Infection Prevention and Control Programmes
Didier Pittet; CH, Mary-Louise McLaws; AU, Walter Zingg; CH, Yew Fong Lee; MY

B9A - Local Projects
Dengue Management in Malaysia - A Continuum of Care (60 Minutes)
Rose Nani Mudin, Lucy Lum Chai See, Saiful Safuan Md. Sani; MY

B9B - Local Projects
Cancer Management: Pink Ribbon Cancer Care in Hospital Tuanku Ampuan Rahimah, Klang, Malaysia (30 Minutes)
Mohamed Yusof Abdul Wahab; MY

12:00 - 13:45 Lunchtime
12:45 - 13:30 Developing an Accreditation Framework for Graduate Programs in Healthcare Quality & Patient Safety
David Nash, Billy Oglesby; US
12:30 - 13:30 Quality Improvment Methods Workshop
Speakers: Julie Reed, Daljit Hothi; UK
12:45 - 13:30 QIComms Charter
Speaker: Sharon Williams
12:45 - 13:30 Follow on from the Breakfast Film Workshop: Falling Through the Cracks: Inspiring Change Through Powerful Storytelling
Ward Flemons, Kristin Fraser, Irina Charania, Teri Price; CA
12:40 - 13:30  E-Poster Presentations (Poster Area)

13:45 - 15:15

Concurrent Sessions (B10 - B18) 
B10A - Governance Leadership and Health Policy
ISQUA18-1326 - 
Barriers to Person Centred Care- Overcoming Structural and Professional Factors - Examples from Across Northern Europe 
Speakers: Gro Berntsen; NO, Tricia Woodhead, Shaun Maher; UK
B10B - Governance Leadership and Health Policy
ISQUA18-2603 - Hospital to Home: Lessons for Health System Change from a Quality Improvement Collaborative Designed to Improve Care for Patients Living with COPD 
Jennifer Buckley; CA
B11 - Data for Improvement (15 Minutes)

Can we Improve the Safety of Antimicrobials in Patients with Penicillin Allergy by Using Incident Reported to the National Reporting and Learning System? (Abstract no. 2497)
Yogini Jani;

Clinical, Social and Economic Results after the Implementation of a Disease Management Program for Rheumatoid Arthritis (Abstract no. 2518)
Camilo Gutierrez, L. Pombo, P. Coral, T. Tono; CO

Evaluation of a Medication-Based 15-Day Readmission Risk Stratification Algorithm in Predicting Unplanned Readmissions in a Tertiary Acute Care Hospital (Abstract no. 1654)
Denise TeoT. W. Chew, Y.F. Lai; SG

An Assessment of Unintended Consequences in England Following A National Antimicrobial Stewardship Programme: An Interrupted Time Series Analysis (Abstract no. 2508)
Violeta BalinskaiteA. Holmes, A. Johnson, P. Aylin; UK

The Development, Implementation and Outcomes of a National Patient Experience Survey and Associated Quality Improvement Infrastructure: Lessons from Ireland (Abstract no. 1307)
Conor Foley, T. Huss, T. O' Carroll, R.  Flynn; IE

B12A - Primary and Community Based Care

ISQUA18-1511 - Addressing Health for All - Resolving Disparities and Improving Outcomes at Navicent Health

Speakers: Chris Cornue, Reg Gilbreath; US

B12B - Primary and Community Based Care


B13 - The Person (15 Minutes)

Transforming Your Experience; Re-setting the Agenda for Exceptional Patient Experience (Abstract no. 2094)
Natalie Wilson, 
K. Eljiz, D. Greenfield; AU

Primary Care Physician-Patient Boundaries: Results of a National US Survey and Polling on Views and Practices (Abstract no. 2032)
Harry Reyes NievaE. Ruan, G. Schiff; US

Does Heterogeneity in Reporting Patient Experience Matter?: An Anchoring Vignette Approach (Abstract no. 1170)
Young Kyung DoU. Kim, J.Y. Lee, M.-W. Jo; KR

A Patient-Centred Approach to Redesigning Information Sources and Flows of a Pulmonary Rehabilitation Services (Abstract no. 2485)
Sharon Williams, A. Turner, H. Beadle; UK

Every Voice Counts: A Community Engagement Approach to Understanding Life in Long Term Care from the Perspective Of Every Resident Living in Publicly Funded Seniors Care Homes in British Columbia Cda. (Abstract no. 2303)
Lena Neubieser Cuthbertson
L. Parsons; CA 


B15A - Quality and Safety for the Vulnerable

MERCY Malaysia - Humanitarian Mission Caring for Victims of Natural Disasters, Refugees and War 
Dato’ Dr Ahmad Faizal Mohd Perdaus; MY
B15B - Quality and Safety for the Vulnerable

ISQUA18-2496 - High Intensity Mental Health Crisis: How do we Reduce the Frequency and Risk Posed by Repeat Callers to Emergency and Healthcare Services
Paul Jennings; UK
B16 - Patient Safety (15 Minutes)

Using Point of Care Simulation to Detect Latent Hazards of a Massive Haemorrhage Protocol (Abstract no. 1491)
Premala NadarajahA. Li, S. Sevastru, M. Abayalingam; UK

Improvement Activities for Safe and Efficient Process Establishment of Specimen Management (Abstract no. 1169)
Sanghun June, S. Choi, E. Seo; KR

An Ounce of Prevention is Worth a Pound of Cure: Near Miss Monitoring to Save Lives (Abstract no. 1563)
M. Mallat Yassine;

A Study on Patient Safety Culture in Children’s Hospitals in Shanghai, China (Abstract no. 2059)
Yinghui Wu, Q. Lu, N. Shen; CN, T. Hasegawa; JP

The Clinician View: The Relationship Between Clinicians Leadership and Culture and Quality Management in 32 Australian Hospitals (Abstract no.  2317)
Robyn Clay-Williams, N. Taylor, P.T. Hsuen, J. Braithwaite; AU

B17A - The Person

ISQUA18-1842 - Holistic Patient Evaluation Through Communal Activities and Rehabilitative Engagement (HOPE & CARE)

Speakers: Nurashikin Bte Sidek, Chan Sue Mei; SG

B17B - The Person

ISQUA18-1434 - Work as a Team to Improve the Discharge Planning and Patient Experience in Acute Hospitals
Wing Yee Wong, Jenny S.C. Ngai, Shirley Hung; HK
B18 - Local Day Session
15:15 -15:45 Afternoon Break

15:45 - 17:00 ISQua Plenary and Awards

15:45 - 17:00   Case Studies in Low-, Middle- and High-Income Countries: Health Systems Improvement Across the Globe – Success Stories from 60 Countries (60 Minutes)
Speaker: Jeffrey Braithwaite 

ISQua Fellowship Awards (15 Minutes)
 17:00 - 19:00  Poster Reception 

Wednesday 26th September

07:30 - 08:30

Quality Improvment Methods Workshop
Speakers: Julie Reed, Daljit Hothi; UK
07:30 - 08:30

Meet the ISQua Experts Breakfast Session

07:30 - 08:30 ISQUA18-1535 - Falling Through the Cracks: Inspiring Change Through Powerful Storytelling
Ward Flemons, Kristin Fraser, Irina Charania, Teri Price; CA
08:00 - 08:45

Welcome Coffee with Exhibitors
08:45 - 09:00 Welcome to Cape Town 2019 

09:00 - 10:00

Morning Plenary
Plenary: Integrated Care Panel 

Speakers: Rushika Fernandopulle; US, Amanada Larkin; AU, Dato Jacob Thomas; MY, Uma Raman Kotagal; IN
10:00 - 10:30 Morning Break

10:30 - 12:00

Concurrent Sessions (C1 - C9)
C1A - External Evaluation
ISQUA18-1246 - Accreditation, Quality Assurance and Improvement - Working in Harmony
Jan Mackereth-Hill, Helen Crisp, Jonathan Bamber; UK

C1B - External Evaluation
ISQUA18-2480 - External Evaluations can Inform How and Why Quality Initiatives in Health Care Work
Lars Morsø, Lene von Bülow, Katrine Prisak Pedersen; DK
C2 - Innovations and Improvement in Low and Middle-Income Countries (15 Minutes)

Piloting Healthcare Accreditation System at Sudanese Public Hospitals: Experience Sharing From Sudan (Abstract no. 2604)
Heitham Awadalla,
N. Elhussein; SD

Using National Core Standards as a Catalyst for Quality Improvement in South African Health Establishments (Abstract no. 2600)
Winnie Moleko
S. Mndaweni, T. Magoro; ZA 

Designing of Disaster Risk Management Accreditation Standards in Iranians Hospitals (Abstract no. 2190)
Masoumeh Abbasabadi, H. Khankeh, A.M. Mosadegh Rad; IR

Surgical Team Cooperation and Compliance with WHO Surgical Safety Checklist in a Tertiary Hospital, Vietnam (Abstract no. 2517)
Phan Thi Hang,
L.B. Ngoc, L.T. Thao Nguyen, N.H. Thai Duong; VN

Implementation of the Brazilian National Patient Safety Program at Public Hospitals: A Qualitative Evaluation (Abstract no. 2211)
Barbara Caldas;
BR,E.-L. Aveling; US, M. Portela; BR

C3A - Traditional and Western Medicine

ISQUA18-1306 - Cross-Talk Between Traditional Chinese Medicine and Western Medicine in Healthcare Quality

Speakers: Hung-Jung Lin, Chung-Ching Chio, Yi-Tsau Huang; TW, Chi-Ho (Vincent) Chung; HK
C3B - Traditional and Western Medicine 

ISQUA18-1780 - Integration of Chinese and Western Medicine in Medical Education and Clinical Training
Chii -Jeng (Mark) Lin, Chia- I Tsai, Chien- Jung Lin; TW
C4 - The Future of Quality and The Next Frontier (15 Minutes)

Establishment of an Intelligence Decision Support System for Inpatient Quality and Efficiency to Enhance the Data-Driven Management in a Medical Centre in Taiwan (Abstract no. 2630)
Jih-Shuin Jerng, P.-J. Hsu, C.-Y. Chou, S.-T. Huang; TW

Complexity Science: The Next Frontier for Improving Quality and Safety in Healthcare (Abstract no. 1699)
Kate Churruca, L. Ellis, J. Long, J. Braithwaite; AU

Valuing Patient Engagement via Digital Health Technologies (Abstract no. 2218)
Chad Leaver, C. Hackett; CA

Welearn: A Person-Centered and Interprofessional Educational Program Wherein Patients, Students and Professionals Learn Together (Abstract no. 2404)
Thomas Willem Vijn, H. Wollersheim, J. Kremer, L. Fluit, NL

How Safe is mHealth? Concerns about Patient-Facing Mobile Health Applications and their Consequences (Abstract no. 1534) 
Saba Akbar;
US E. Coiera, F. Magrabi AU
C5A - The Person

ISQUA18-2624 - Building Organisational Capacity for Patient Engagement: Lessons Learned from Four National Patient Engagement Collaboratives

Speakers: Carol Fancott, Maria Judd, Angela Morin; CA
C5B - The Person

ISQUA18-1947 - Shared Decision Making: A Practical Approach to Unlocking Person Centred Care
John Brennan; IE, Gail A. Nielsen; US
C6 - The Person (15 Minutes)

Facing the Challenges of Genetic Testing: Family Member Experiences (Abstract no. 1466)
Ashley Crook,
 A. Hogden, V. Mumford, D. Rowe; AU

Patients Engagement Strategy: 10 Years, Step by Step at French National Authority for Health (Abstract no. 2617)
Joelle Andre-Vert,
V. Ghadi:, B. Lucet, C. Grenier; FR

Barcodes Benefit Patients and Caregivers - A Review of Published Case Studies (Abstract no. 2473)
Tania Snioch;

Analysis of Patient Decision Aids (PDAs) Reviewing Score Among Three Fields of Experts (Abstracts no. 1816)
Bi-Jiuan Wu, H.-H. Liao, P.-C. Wang, C.-L. Shih; TW

Patient Involvement as Expert in Healthcare Workers Practices: A First Assessment in a French University Hospital (Abstract no. 1336)
Lucie Malloggi
, Y. Mallet, P. Jarno, L. Moret; FR

C7 - Patient Safety 
WHO Medication Safety

C8 - Quality and Safety for the Vulnerable (15 Minutes)

Patient-Related Inequalities in Quality of Hip Fracture Care: Are we Closing the Gap? (Abstract no. 2442)
Pia Kjær Kristensen, A.-M. Falstie-Jensen, S.P. Johnsen; DK

Time to Care: A Meta Narrative Review of the Parental Experience of Hospitalisation with a Child with Intellectual Disability (Abstract no. 1844)
Laurel Mimmo, 
R. Harrison; AU

The Quality of Contraception Care in South Africa: Pilot Evidence from Standardised Patient Visits (Abstract no. 2500)
Anja Maria Smith,
R. Burger, C. Christian, D. Hompashe; ZA, U. Gerdtham; SE

Barriers to Access to Visceral Leishmaniasis Diagnosis and Care for Vulnerable Populations in Ethiopia (Abstract no. 2037)
Tesfay Gebregzabher Gebrehiwot; ET, R. Coulborn; FR, A. Mulugeta; ET

Implementing Inclusive Standards for Persons with Disabilities in Bosnia and Herzegovina: Ensuring Every Patient Counts (Abstract no. 1206)

Ahmed Novo, B. Goralija, Z. Kravic; BA

C9 - Debate

12:00 - 13:30  Lunchtime

12:30 - 13:30  Quality Improvment Methods Workshop
Speakers: Julie Reed, Daljit Hothi; UK
12:30 - 13:30 Follow on from Breakfast Session: Falling Through the Cracks: Inspiring Change Through Powerful Storytelling
Ward Flemons, Kristin Fraser, Irina Charania, Teri Price; CA
12:40 - 13:30 E-Poster presentations

13:30 - 14:30

Concurrent Sessions (C10 - C18)
C10A - Innovations and Improvement in Low and Middle Income Countries

ISQUA18-2383 - Improving the Quality of Maternal and Newborn Care: Integrated Whole Team On-Site Mentoring in Afghanistan
Speakers: Farzana Maruf; AF 
ISQUA18-2463  - Evidence of Mistreatment During Pregnancy and Labor at Health Facilities in Afghanistan  
Speakers: Farzana Maruf; AF 
C10B - Innovations and Improvement in Low and Middle Income Countries

ISQUA18-2646  - Estimating Broader Health Outcomes from Community Based Family Planning Services Using MSI’s Impact 2 (V3). Uganda’s Case Study
Ramadhan Kirunda; UG
C10C - Innovations and Improvement for Low and Middle Income Countries

ISQUA19-1955 - Strengthening Regulation of Health Professionals Education in Ethiopia: Program Learning of A USAID Funded Project 
Daniel Dejene; ET

C11 - Governance, Leadership and Health Policy (15 Minutes)

Organisation Level Quality Processes in Public Hospitals: Findings from the Deepening our Understanding of Quality in Australia (DUQuA) Project (Abstract no. 2324
Robyn Clay-Williams, N. Taylor, P. Ting Hsuen, J. Braithwaite; AU

Linking Patient Outcomes and Health Spending: Experiences with Value-Based Healthcare (Abstract no. 2567)
Jennifer Zelmer;

Indicator Linkage Management System (ILMS) and Physicians’ Prescription Patterns (Abstract no. 2308)

Eui-Hyeong Byeon, J. Kim, W. Han, M.-S. Shim; KR

Determinants of Readiness and Sustainability for Improvement Initiatives Within Public Hospitals: Systematic Mapping Review and Delphi Study (Abstract no. 1345)

Salem A A Alasmari; UK

C12 - The Future of Quality/The Next Frontier
Innovation Metrics: The Next Frontier Beyond Quality
Leslie Wainwright; US

C13 - The Person

ISQUA18-1092 - What Matters to You? Learning from an International Movement
Speakers: Anders Vege; NO, Shaun Maher; UK

C14 - Education Through Learning and Sharing (15 Minutes)

The Barriers and Facilitators to sustaining Quality Improvement Initiatives and Clinical Microsystems in Irish Emergency Departments (Abstract no. 2185)
Lisa Toland,
G. Moore, G. McCarthy, P. Crowley; IE

Developing A Culturally Relevant Quality and Innovation Distinction Track for Residents in Training (Abstract no. 1769)
Manjari Lahiri, A. Santosa, S. Mujumdar, T.K. Lim; SG

Bringing Together Academia and Policy-Joint Master Program in Social Protection in Cooperation Between National Economics University, Vietnam, Universitas Indonesia and Heidelberg University, Germany (Abstract no. 2584) 
Svetla Loukanova; DE, B. Hidayat; ID, T. Long Giang; VN, M. Marx; DE

Dynamics of Peer Learning in Medical Department — Journal and Case Sharing Club (Abstract no. 2055)
Ting Fung Wong, 
T.L. Sze-to, K. Wai, P.O. Lei; HK

C15 - Primary and Community Based Care (15 Minutes)

Construction of Integrated Model of Thrombolysis for Acute Ischemic Stroke
Li QiD. Li, H. Chen, X. Xie; CN


Decrease Door-to-Needle Time (DNT) of Acute Ischemia Stroke with Quality Control Cycle, the Practice of Multidisciplinary Team within a Medical Alliance in South China 

Wei Zhou, Z. JI, P.-l. HU; CN


C16 - Patient Safety (15 Minutes)

Quality Improvement Project to Reduce the Adult Urinary Tract Infection in Hospital Tengku Ampuan Rahimah Klang (Abstract no. 2247) 
Thurairajah Govindasamy,
S. Mustakim, S.S. Firdaus Khan, A. Shunmugarajoo; MY

Practices of Environment Improvement for Patient Safety in the Radiation Therapy (Abstract no. 2170)
Seung Hoon Chae;

"Hands off the Patient Until you Know Everything you Need to Know!" (Abstract no. 1196)
Paul Hunstead,
W. Stephen; AU

Formative Evaluation to Enhance Physician Training and Engagement in Patient Safety (Abstract no. 2101)
Nancy Koh
, B. Casey, R. Newton, R. Wagner; US
C17 - Quality and Safety for the Vulnerable
Making the Invisible Visible: Enabling Vulnerable People to Live in the Community After Long Inpatient Stays in Mental Health Facilities – Lessons from Australia, the United Kingdom and Japan
Chair: Jennifer Weldon; AU
Speakers: Deborah Hoban; AU, Helen Killaspy; UK
C18 - Workshop 

14:30 - 15:35 Closing plenary and awards 

Closing Plenary
Plenary Speaker:
Pawan Agrawal; IN (50 Minutes)

ISQua Poster and Reizenstein Awards (10 Minutes)

Presidents Closing Remarks - Wendy Nicklin; ISQua (5 Minutes)

*Please note that the programme is subject to change, and will be updated continuously until the conference. If you have any comments or questions in relation to the programme, please contact Eleanor Keegan ekeegan@isqua.org (Events Coordinator).