Blog Highlights from 2019

As we get close to the end of 2019 and begin a brand-new decade in 2020, we’ve looked back at the posts we’ve shared over the past year and collated the Top 10 Most Popular:

As we get close to the end of 2019 and begin a brand-new decade in 2020, we’ve looked back at the posts we’ve shared over the past year and collated the Top 10 Most Popular:

Starting at number 10 with ‘Safety-II – the changed paradigm of patient safety’. This blog post was provided by our President-elect, Prof Jeffrey Braithwaite, in April 2019. He asks the simple but in fact quite profound question: how come so much care goes right? https://www.isqua.org/latest-blog/safety-ii-%E2%80%93-the-changed-paradigm-of-patient-safety.html

Number 9 was a September webinar from ISQua Fellow, Chantelle Allen, who presented a fantastic live webinar with a Q&A session on impacting health worker performance for quality care and better client outcomes: Learning from mentorship in Zambia, Tanzania and Afghanistan. https://www.isqua.org/events-blog/impacting-health-worker-performance-for-quality-care-and-better-client-outcomes-learning-from-mentorship-in-zambia,-tanzania-and-afghanistan-with-chantelle-allen.html

Number 8 on the list is a summary of the deliberation of the agenda item ‘Global action on patient safety’ on 31 January 2019 at the 144th session of the WHO Executive Board. The adoption of this resolution led to the establishment of an annual World Patient Safety Day on 17th September. https://www.isqua.org/news/who-executive-board-eb-resolution-%E2%80%98global-action-on-patient-safety%E2%80%99.html

Number 7 is a guest post from Dr Hans C. Ossebaard, who also presented on this topic at our 36th International Conference in Cape Town, South Africa in October 2019 – How to counter the pervasive adverse effects of climate change on health. https://www.isqua.org/latest-blog/how-to-counter-the-pervasive-adverse-effects-of-climate-change-on-health.html

Number 6 was the first of our podcasts in 2019. Dr Daljit Hothi and Dr John Brennan joined us in June to discuss the Learning Journeys which featured as part of this year’s ISQua Conference Programme in Cape Town. https://www.isqua.org/events-blog/isqua-podcast-series-episode-1-learning-journeys-with-dal-hothi-and-john-brennan.html

The first of our top 5 posts was our third podcast in the ISQua Podcast series, and the second ISQua Ask the Expert session, with Dr Paul Batalden. Dr Batalden discussed the assumptions and invitations of co-production of healthcare services. https://www.isqua.org/events-blog/isqua-podcast-series-episode-3-ask-the-expert-with-paul-batalden.html

In at number 4 was a travel blog from ISQua CEO, Dr Peter Lachman. This was the second of three blogs on his travels to Latin America in late May-early June. The visit to the enchanting city of Cartagena in Colombia, for the Regional ISQua conference, was illuminating. https://www.isqua.org/latest-blog/imagining-the-future.html

We’ve reached the top 3! At number 3 is the second of our podcasts and first of our Ask the Expert sessions, which was held in July with Dr Lachman. The topic for this episode was: “Is safety our business? If so, what do we need to do to be successful?” https://www.isqua.org/events-blog/isqua-podcast-series-episode-2-ask-the-expert-with-peter-lachman.html

Our second most popular post of 2019 was a guest post from ISQua Board Member, Dr BK Rana, on Improvement Culture vs Compliance Culture in Healthcare. He asks if patient safety just the patient’s business or everyone’s business? https://www.isqua.org/latest-blog/improvement-culture-vs-compliance-culture-in-healthcare.html

Our number 1 post for 2019 is from January and was an account by Dr Peter Lachman on ‘Aiming for Zero’ and the Patient Safety Movement summit held that month. Peter was a panellist on ‘Hospital Transparency from a Legal Perspective’ at the 7th Annual World Patient Safety, Science and Technology Summit #WPSSTS on 18th January 2019. https://www.isqua.org/latest-blog/aiming-for-zero.html

Thank you to everyone who submitted an article, or volunteered for our webinars and podcasts in 2019. We would also like to thank our readers and those who have provided feedback. We sincerely appreciate your support and look forward to working with you all again in 2020. Happy New Year to you all. 

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Nourhan Kawtharani


Nourhan, a quality and safety coordinator with eight years of experience in ambulatory healthcare in Lebanon, aims to deepen her understanding of the systemic and holistic approach to healthcare through this fellowship.

She aims to identify gaps and develop tailored interventions that address specific contexts rather than applying general solutions. Engaging with diverse professionals and perspectives during this educational journey will expand the application of these concepts across different cultural settings.

Nourhan emphasizes the importance of promoting a culture of continuous learning and improvement within healthcare institutions, considering it a vital leadership responsibility to integrate quality and safety initiatives into the organizational culture.

Nourhan's commitment to patient safety and quality management includes sourcing practical resources and transforming insights into actionable knowledge to drive continued progress in healthcare practices and outcomes.

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Elom Otchi


Elom is passionate about improving quality of care and patient safety outcomes.

In view of this, he has had the opportunity to work in various capacities with various organisations including AfIHQSA, WHO, UNICEF and others undertaking research, supporting the development of national quality policies and strategies, facilitating the establishment of quality governance systems across all the levels of the health sector and building capacity of national and sub-national quality leads/teams to institutionalize the practice of quality and patient safety across the continent.

He has also worked extensively across all levels of care in the health sector of Ghana, including leading the Quality & Patient Safety program in its largest teaching hospital.

I would like to use this Fellowship as a learning platform and an opportunity to acquire the requisite knowledge, skills and competencies to complement ongoing efforts by like-minded individuals and organizations to continuously advance improve the quality and patient safety in Ghana and the continent.

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Stephen Taiye Balogun


Stephen is a Senior Programme Officer at the Institute of Human Virology in Nigeria as well as Country Representative for Health Information for All (HIFA).

Stephen plans to use this opportunity to maximise his impact by championing the cause of patient safety and quality in Nigeria and across Africa.

Stephen says "Quality and safety is a major wheel through which universal healthcare coverage can be achieved. The goal is to be a bridge in the gap between the International Quality Improvement and Patient Safety community and my country to ensure rapid spread, adoption, implementation and practice."

We are looking forward to working with both Stephen and our 2020 winner Rhoda Kalondu over the next year.

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Dr Rhoda Kalondu


Rhoda is the Head of the Patient Safety Unit at Kenyatta Hospital in Nairobi and wants to use this Fellowship to learn how to establish a culture of safety and develop systems for assessment and analysis at her institution, and more widely. As well as this, Rhoda intends to develop and execute an intervention to improve patient safety in Kenyatta National Hospital.

It is one thing to institute measures and processes for improvement, but quite another to change the culture of an environment. Rhoda's ambition to lead others in this change inspired the panel.

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Dr Subhrojyoti Bhowmick


I am an MBBS graduate from Calcutta University with a Gold Medal in Gynecology & Obstetrics.

I have completed M.D in Pharmacology from IPGME& R, Kolkata and have over 12 years of experience in the field of Clinical Research, Pharmacovigilance and Medication management in Hospitals.

I have completed certification in Clinical Research Administration & Project Management from Stanford University, USA and in Patient Safety from Johns Hopkins University, USA.

I am an Assessor for National Accreditation Board for Hospitals & Health care providers (NABH), India assessing hospitals for medication safety and clinical quality standards and NABH Assessor for Ethics Committee Accreditation program in India as well.

I serve as the Chairperson, Institutional Ethics Committee of Health Point Hospital, Kolkata and am associated with 2 other Hospital ethics committees as a member.

I finished my Fellowship in Healthcare Quality from the International Society of Quality in Healthcare (ISQua) from Ireland in 2017.

I have published several research articles and have also authored a chapter on “Regulations governing Clinical Trial” in the book “Fundamentals of Clinical Trial & Research”.

I am a peer reviewer for prestigious international journals like the British Journal of Clinical Pharmacology, CNS Drugs and Drug Safety case reports.

I am the recipient of the UK Seth Oration Award for Best Clinical Pharmacology paper by the Indian Pharmacological Society in 2009 and the “Most promising Healthcare professional in Patient Safety in India” award by the Asian African Chamber of Commerce and Industry in October 2018.

Recently in April 2019, I received the Young Quality Achiever award by Consortium of Accredited Healthcare Organizations (CAHO), India for 2019 for my work in the field of medication safety and clinical research.

I have a keen interest in teaching and am visiting adjunct faculty of Pharmacology at KMC, Mangalore, India and for Healthcare technology at MAKAUT, Kolkata, India.

I was associated with Stanford University School of Medicine, in the USA as a Senior Clinical Research Associate from 2015 to 2017 and have certification in Biostatistics, Evidence-based Medicine and Medical Writing from Stanford University.

Currently, I am working as the Clinical Director of Academics, Medical Quality and Clinical Research at Peerless Hospital and B K Roy Research Centre, Kolkata.

I am very happy and thrilled to receive the prestigious ISQua Lucian Leape Patient safety Fellowship Award for 2019 and I look forward to honing my skills further in the field of healthcare quality and patient safety through my experiences during this fellowship.

I sincerely believe that successful completion of this fellowship will help me evolve as a more confident Patient safety leader in India who in turn can provide significant inputs on policy changes through NABH for the Indian healthcare system.

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