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Improving the patient experience requires a change in culture. This change must be embraced by and reflected in the actions of everyone within the healthcare system. Furthermore, everyone must understand the fundamental truth that “quality and patient safety improvement” is an ongoing and healthy process of changing mindsets.
Dr Mariam Youssef Shamseddin, a Medical Doctor, and a Specialist in staff clinic, quality and risk reviewers in the Quality and Patient Safety Department at Al Wakra Hospital, Hamad Medical Corporation, Qatar; and an ISQua Fellow, has published a paper on a quality improvement project that took place in her hospital.