Offering the latest news in health care quality and safety, the ISQua blog also features guest posts from the best and brightest in the industry.

Rate this item
(2 votes)
By ISQua Thursday. May 7, 2020

Webinar Recording: Challenges in Communication between Healthcare Personnel and Patients: COVID-19 Featured

Patient Safety Learning's Helen Hughes, Patient Advocate Kathy Kovacs Burns, ED Consultant, Rob Galloway and Rachael Grimaldi, the creator of Cardmedic joined us to discuss communication between healthcare staff and patinets during COVID19.

This webinar focused on finding solutions to the difficulties that arise in communication between healthcare staff and patients, particularly during events like COVID-19 where the use of face masks and shields create a barrier in communication. We also heard from the perspective of the patient - what are the unintended consequences of failures in communication?

Rachael Grimaldi the creator of Cardmedic, shared detials of this innovative tool that can be used to aid in the communication between patients and their carers during the pandemic.

Communication is an extremely important aspect of care and this webinar aims to help both healthcare staff and patients to find a way through the barriers imposed by COVID-19.
Watch the recording now:

Challenges in Communication_COVID_110520 from ISQua on Vimeo.

About the Speakers:


Helen Hughes, Chief Executive, Patient Safety Learning

Helen is an experienced leader in organisational effectiveness and transformational change. She has held leadership roles in healthcare in the UK and the World Health Organisation and the National Patient Safety Agency, Equality and Human Rights Commission, Parliamentary Health Services Ombudsman and the Charity Commission. She Chairs a Charity, Solace Women's Aid. Her leadership roles in patient safety include designing the first patient safety infrastructure and policy for the NHS in England, Director of the National Reporting and Learning System and executive lead of the global ‘Patients For Patient Safety’ programme. Helen's passion for improved patient safety is informed by personal family insight into the impact of unsafe care and the ineffectiveness of organisational responses to learn from error and she currently leads Patient Safety Learning, a charity and independent voice for improving patient safety.


Rachael Grimaldi, Senior Anaesthetic Registrar, Brighton and Sussex University Hospitals NHS Trust, UK & Founder of CARDMEDIC

Rachael Grimaldi is a senior anaesthetic registrar at Brighton and Sussex University Hospitals NHS Trust, UK. She is the founder of free digital communication tool and upskilling resource CARDMEDIC. Rachael has a long-held interest in patient safety and communication, winning several prizes for previous work on developing a “Safer ICU Handover”; most notably the international Sashidharan prize at the The College of Anaesthesiologists Annual Scientific Sessions Conference in Sri Lanka. She is also the Associate Medical Director for the Brighton Marathon and has led on the integration of a roadside Extra-Corporeal Membrane Oxygenation (ECMO) team into the Advanced Cardiac Arrest Team, as well as run the Brighton Marathon Research Group. In her spare time, she can be found running around after three very small children and a dog.


Kathy Kovacs Burns, Consultant and Patient Advocate, Patients for Patient Safety Canada

Katharina (Kathy) Kovacs Burns, MSc, MHSA, PhD is a patient voice, advocate and volunteer with Patients for Patient Safety Canada, and other local, national and international patient organizations. She is also an academic with the School of Public Health, University of Alberta and Senior Consultant in Alberta Health Services, Clinical Quality Metrics. As a volunteer and in her work and research, she partners with patients, families, care providers and other stakeholders to be meaningfully engaged in sharing their experiences and perceptions about the quality, safety, and person-centred nature of the health and community care services they access, and how to improve them.


Please visit ISQua’s COVID-19 Research Page for up to date research, recordings, information and guidance from around the world. We are constantly updating this resource. 

Read 2813 times Last modified on Wednesday, 13 May 2020 14:25