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By ISQua Thursday. Apr 30, 2020

Webinar Recording: Human Factors Systems Approach and the COVID-19 Healthcare Crisis Featured

We were delighted that Pascale Carayon PhD and Shawna J Perry MD, FACEP could join us for a webinar on Human Factors and SEIPS 

The COVID-19 crisis has dramatically moved to the forefront some of the challenges experienced by health care workers as they care for all patients. Challenges include access and use of PPE, re-organization of care processes, and organizational resources and climate.


The human factors and ergonomics discipline and its professionals provide methods and approaches for design, redesign and enhancement of work systems and health care processes.


In this webinar, Pascale Carayon, an industrial engineer with expertise in health care human factors and systems engineering, and Shawna Perry, an emergency physician with expertise in patient safety and resilience engineering, discussed the application of the SEIPS (Systems Engineering Initiative for Patient Safety) model to the current COVID-19 health care crisis.


They highlighted how the SEIPS model supports:

1) visualization of clinical work system dynamics,

2) identification of barriers and facilitators for health care workers in their work system, and

3) short- and long-term planning under the current strains on system functioning related to the COVID-19 crisis.


Watch the recording now:



About the Presenters:


Pascale Carayon, PhD

  • Leon and Elizabeth Janssen Professor in the College of Engineering; Department of Industrial & Systems Engineering
  • Director of the Center for Quality and Productivity Improvement
  • Director of the Wisconsin Institute for Healthcare Systems Engineering
    • University of Wisconsin-Madison, Madison, Wisconsin, USA


Pascale Carayon, PhD, is the Leon and Elizabeth Janssen Professor in Engineering, Director of the Center for Quality and Productivity Improvement, Founding Director of the Wisconsin Institute for Healthcare Systems Engineering and leader of the interdisciplinary Systems Engineering Initiative for Patient Safety (SEIPS) at the University of Wisconsin-Madison, USA. She received her Engineer diploma from the Ecole Centrale de Paris, France, and her PhD in Industrial Engineering from the University of Wisconsin-Madison.

In the last 20 years, her research has focused on patient safety and healthcare issues such as design of health information technologies. As an industrial and systems engineer, she is renowned for her groundbreaking contributions in modeling complex system interactions in healthcare processes that influence patient safety and other outcomes for patients and healthcare professionals.

She is a Fellow of the Human Factors and Ergonomics Society and Fellow of the International Ergonomics Association. In 2016, she received the John M. Eisenberg Patient Safety and Quality Award for Individual Achievement. Since 2015, Becker’s Hospital Review has selected her yearly as one of 50 experts leading the field of patient safety.


Shawna J Perry MD, FACEP

  • Associate Professor, Emergency Medicine, University of Florida College of Medicine-Jacksonville, Jacksonville, Florida, USA
  • Honorary Researcher, Center for Quality and Productivity Improvement (CPQI); College of Engineering, University of Wisconsin-Madison, Madison, Wisconsin, USA


Shawna J. Perry MD, FACEP is Associate Professor of Emergency Medicine at University of Florida Health Science Center in Jacksonville, FL and an Honorary Researcher at the University of Wisconsin-Madison, College of Engineering, Center for Quality & Productivity Improvement.

She has spent the last 6 years as the Director for Patient Safety System Engineering at Virginia Commonwealth University Health Systems in Richmond, VA and Associate Professor/Associate Chair for the Department of Emergency Medicine.

For 12 years, she was Director of Clinical Operations, Chief of Service and Associate Chair of Emergency Medicine at University of Florida Health Sciences Center in Jacksonville, FL where she provided leadership and management for departmental, hospital and university-based initiatives ranging from large-scale coordination of clinical work to the implementation of new information technology (IT) systems into the clinical setting.

Since 1996, Dr. Perry’s primary research interest has been in patient safety, with a particular interest in human factors and ergonomics, the nature of system failures, transitions in care, the impact of IT upon clinical care, and organizational behavior. She is widely published on topics related to these areas and in the domains of naturalistic decision-making, and resilient healthcare.

Dr. Perry is a long-standing member of the Resilience Healthcare Network founded by Erik Hollnagel in Denmark. She is a graduate of Stanford University, Case Western Reserve School of Medicine and performed her residency at the University of Florida Health Science Center in Jacksonville, Florida.  


Please visit ISQua’s COVID-19 Research Page for up to date research, recordings, information and guidance from around the world. We are constantly updating this resource. 

Read 5126 times Last modified on Thursday, 30 April 2020 09:01