This is a very important week for the healthcare world and whole Community: we celebrate, globally, patient experience week. Isabela Castro reminds us why it is so important.

This is the fourth session offering an overview of the knowledge that underpins the coproduction of healthcare service. This session focuses on developing an understanding of the third stream of knowledge: “science-informed practice” that must be developed and used to coproduce healthcare services. The session includes the exploration of a case in Ghana and the U.S. that helps us understand the diversity of science disciplines and methods. A helpful frame of reference is introduced and used.

This is the third session offering an overview of the knowledge that underpins the coproduction of healthcare service. This session will focus on developing an understanding of the second stream of knowledge: the “as is” system journey that must be navigated by patients and professionals.

We were delighted to welcome back Professors Paul Batalden and Tina Foster for a live webinar with guest presenters to discuss Coproducing Healthcare Service and its improvement: understanding the lived reality of the person sometimes known as "patient" in our ongoing series of live events on Coproduction in Healthcare.

In the current context of the pandemic that we are currently experiencing, it seemed interesting to me, not to comment on current events, but to offer some landmarks and references on the concept of resilience.

According to Boris Cyrulnik, French doctor, neurologist and psychiatrist, resilience is the art of sailing torrents; it is also the ability to live, to succeed, to develop despite adversity.

On 22 January 2020, a 65-year-old Chinese man with a history of hypertension, type 2 diabetes, coronary heart disease for which a stent had been implanted, and lung cancer was admitted to the emergency department of Cho Ray Hospital, the referral hospital in Ho Chi Minh City, Viet Nam, for low-grade fever and fatigue.

We were delighted to have Dr Tricia Woodhead present our first live webinar of 2020, Person Centred Care: Blending improvement methods and business thinking into practical steps.

It was a pleasure to host Dr Kelly Smith, Senior Director of Quality and Strategy Research at MedStar Institute for Quality and Safety, for our recent live webinar on Engaging Patients to Improve Diagnosis – Strategies at the Frontline of Care.

ISQua were delighted to host Dr Albert Wu, an international expert on the impact of adverse events and patient harm on healthcare staff, who presented a fantastic live webinar on "Health care workers and adverse events: the golden moment".