From theory to practice: national approaches adopted in Namibia and Mozambique to improve the quality of health services 

Date and Time: Wednesday, 9th December, 12:00 – 13:30 CET

Director Dr Ed Kelley, Quality Team Lead Dr Shams Syed, and Clinical Services and Systems Unit Lead Dr Teri Reynolds from the WHO Department of Integrated Health Services joined us for a discussion on how best to maintain essential health services during an outbreak.

"Insights that I gained are twofold. First, patient safety is always a top priority. No small issue needs to be left unattended or ignored as it has the potential to cause a fatality. Two, there is a need for a multidisciplinary collaboration The institutional and systems thinking approaches are critical in health care. Good procedures, communication, accountability and sharing of information are critical to avoiding mistakes and medical errors."

Data collection, timely analysis and reporting back to the health sector in a transparent manner is fundamental to improving quality and safety and to identify system failures when it occurs.