North America Community of Practice

Uniting North American Professionals for
Better Quality Healthcare.

From hospital systems to public health, this community brings together North American professionals working to improve care, patient safety, and outcomes.

Your Peer Network for Patient Safety & Quality Improvement

ISQua’s North American Community of Practice unites healthcare professionals from diverse settings to advance patient safety and healthcare quality. Monthly webinars feature expert speakers, peer dialogue, and easy-to-apply strategies for improvement. Join to stay up-to-date on emerging practices, expand your professional network, and be part of a community driving innovation and accountability in health systems across North America.

The Committee Members Driving Healthcare Quality Improvement

The North American Community of Practice is guided by a core Steering Committee, which aims to design an annual webinar program, increase regional engagement in healthcare quality and safety, and promote ISQua across North America.

Ulfat Shaikh (Chair) • USA
Eugene C. Nelson • USA
Bruce Agins • USA
Christina Krause • CANADA
Maria Judd • CANADA
Salhab el Helou • CANADA
Odet Sarabia • MEXICO

Register for Upcoming Webinars

Our seasonal webinar calendar brings together American, Canadian and Mexican voices to explore quality and safety through local lenses. Expect fresh ideas, peer-led strategies, and actionable discussions. Webinars are freely available to all.

No upcoming webinars at this time.

Future Webinars

No upcoming webinars at this time.

Continue the Conversation Online

Our LinkedIn spaces keep questions and collaboration alive between sessions.

Catch Up on Recent Webinars

ISQua Guests and paid Individual Members of ISQua can join the North American Community of Practice Forum and access past recordings and resources. 

Log in to watch previous sessions anytime. Recordings include presentation slides, expert Q&A, and examples relevant to healthcare quality improvement and patient safety challenges in your setting.

NACOP – Evidence-Informed Process Mapping Strategies

Building safety culture: transforming safety culture in leadership

Feb 2025 – NACOP – Using teach back to improve organizational health literacy and person-centered communication

NACOP Webinar – WPSD – ‘Accelerating High Quality Essential Newborn Care Globally’

June 2025 – AI in Healthcare

May 2025 – Learning health systems for coproducing health, healthcare value, and science

Access ISQua’s North American Community of Practice Resources

With guest or annual membership you get instant access to all past webinar recordings. ISQua Members also gain access to our NACOP Forums

Why Join ISQua’s North America Community of Practice?

The North America Community of Practice connects professionals across the US and Canada to exchange ideas, improve quality, and drive safety through shared learning and innovation.

Learn from Regional Experts

Access timely topics presented by leading professionals in North America’s most innovative and diverse healthcare systems.

Build Your Network

Meet colleagues in quality and safety from across disciplines – clinical, operational, academic, and policy-making.

Stay on the Cutting Edge

Hear how peers are using data, tech, and new models to make care safer, smarter, and more person-centred.

Join the North America Healthcare Quality Network

As an ISQua member, you can join the North America Community of Practice and take part in solution-focused discussions, learning opportunities, and regional collaboration.

Dr Subhrojyoti Bhowmick

I am an MBBS graduate from Calcutta University with a Gold Medal in Gynecology & Obstetrics.

I have completed M.D in Pharmacology from IPGME& R, Kolkata and have over 12 years of experience in the field of Clinical Research, Pharmacovigilance and Medication management in Hospitals.

I have completed certification in Clinical Research Administration & Project Management from Stanford University, USA and in Patient Safety from Johns Hopkins University, USA.

I am an Assessor for National Accreditation Board for Hospitals & Health care providers (NABH), India assessing hospitals for medication safety and clinical quality standards and NABH Assessor for Ethics Committee Accreditation program in India as well.

I serve as the Chairperson, Institutional Ethics Committee of Health Point Hospital, Kolkata and am associated with 2 other Hospital ethics committees as a member.

I finished my Fellowship in Healthcare Quality from the International Society of Quality in Healthcare (ISQua) from Ireland in 2017.

I have published several research articles and have also authored a chapter on “Regulations governing Clinical Trial” in the book “Fundamentals of Clinical Trial & Research”.

I am a peer reviewer for prestigious international journals like the British Journal of Clinical Pharmacology, CNS Drugs and Drug Safety case reports.

I am the recipient of the UK Seth Oration Award for Best Clinical Pharmacology paper by the Indian Pharmacological Society in 2009 and the “Most promising Healthcare professional in Patient Safety in India” award by the Asian African Chamber of Commerce and Industry in October 2018.

Recently in April 2019, I received the Young Quality Achiever award by Consortium of Accredited Healthcare Organizations (CAHO), India for 2019 for my work in the field of medication safety and clinical research.

I have a keen interest in teaching and am visiting adjunct faculty of Pharmacology at KMC, Mangalore, India and for Healthcare technology at MAKAUT, Kolkata, India.

I was associated with Stanford University School of Medicine, in the USA as a Senior Clinical Research Associate from 2015 to 2017 and have certification in Biostatistics, Evidence-based Medicine and Medical Writing from Stanford University.

Currently, I am working as the Clinical Director of Academics, Medical Quality and Clinical Research at Peerless Hospital and B K Roy Research Centre, Kolkata.

I am very happy and thrilled to receive the prestigious ISQua Lucian Leape Patient safety Fellowship Award for 2019 and I look forward to honing my skills further in the field of healthcare quality and patient safety through my experiences during this fellowship.

I sincerely believe that successful completion of this fellowship will help me evolve as a more confident Patient safety leader in India who in turn can provide significant inputs on policy changes through NABH for the Indian healthcare system.

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Uniting North American Professionals forBetter Quality Healthcare.