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Teaming with Patients to Improve Safety with Laura B. Townsend and Dr Carol Wratten

Date:  21 February 2018

Laura B. Townsend, Co-Founder & President of Louise H. Batz Patient Safety Foundation

Carol Wratten MD MBA FACOG, Retired from Seton Healthcare Family, Chief Clinical Director of the Louise H. Batz Patient Safety Foundation

Track 2:  Patient Centred Care

What our Participants say...

"This webinar provided an excellent example of involving actively patients in the process of care to avoid preventable medical errors. I most enjoyed the impressive personal engagement of Louise Batz in improving quality and safety of care.”

Prof. Abdelouahab Bellou


"The webinar highlighted critical points as it relates to patient care and family involvement in the care. I found the entire presentation and the patient's family story very interesting."

Claudine Richardson-Sheppard
Assistant Lecturer, Trinidad and Tobago

About the Webinar

Laura Batz Townsend will share her mother's story and share the vision and mission of the Louise H. Batz Patient Safety Foundation. Dr. Wratten will discuss the journey a healthcare institution needs to go on to truly change the culture and become patient centered. 

Learning Objectives

- Recognize the importance of patients and families as partners in their care.
- Discuss an effective process to engage patients and families at the earliest point possible before a scheduled admission.

Intended Audience

This webinar is intended for anyone with an interest in patient safety and patient-centred care.

About the Presenters

Laura Batz Townsend, President and Co-Founder
Eight years ago on April 14, 2009, Laura’s Mom, Louise H. Batz went to have routine knee surgery. Her surgery was successful, but then after a series oversights and medication errors on the General Floor, Louise went into respiratory depression and suffered an anoxic brain injury. 11 days later she passed away. In her honor, Laura and her family created the Louise H. Batz Patient Safety Foundation (Batz Foundation) in the summer of 2009. Laura Batz Townsend and her family have turned heartbreak and loss into the promise of improved safety for hospital patients in San Antonio and across the country. Laura grew up in the medical community of San Antonio, with five physicians in her family. Laura entered the sports marketing and sports grant management field, where she has worked for 13 years. That family medical background combined with Laura’s organizational and development skills equipped her family to create the Louise H. Batz Patient Safety Foundation in the hope that others could avoid the family tragedy they experienced upon the untimely loss of their mother.  

Dr Carol Wratten, Chief Clinical Director of the Louise H. Batz Patient Safety Foundation
Carol Wratten was trained as an Obstetrician Gynecologist and practiced in a single specialty group practice as the founding partner for 28 years. She held several medical leadership roles during that time. In 2007 she became Associate Regional Chief Medical Officer for the Baptist Health System in San Antonio and later the Chief Quality Officer for the Seton Healthcare System in Austin. During her time as a leader in healthcare administration her responsibilities have included; patient safety, patient and associate experience, healthcare quality, and performance improvement.

Her work included the introduction of LEAN for managing the rapid change required in healthcare today. All members of the healthcare team were engaged in continuous improvement of systems and processes for the benefit of patients and families when using Lean tools and a daily management system.

She was trained at the University of North Carolina for Medical School. Did her residency at the University of Texas Health Science Center in San Antonio and received a Master’s of Business at the University of Texas at San Antonio.

Dr. Wratten has been on the Batz Board from its inception is currently working with the Foundation as the Director of Clinical Services to assist partner organizations in the implementation of the Batz Guides to recognize patients as full members of the healthcare team to achieve safety.