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Responding to AE's/ Open Disclosure

Date:  12 July 2018

Presenters: Paulo Sousa, Professor at the National School of Public Health, Universidade Nova de Lisboa (NSPH-UNL), and Researcher at Centro de Investigação em Saúde Pública

Dr Maria João Lage, Consultant, Neonatology, Neonatal Intensive Care Unit Dona Estefânia Hospital, Lisbon, Portugal

Track 3: Patient safety


What our Participants say...

"This webinar was beneficial because it provided insight into the ethical dilemmas about open disclosure. I most enjoyed the case studies with discussion around different approaches."

Dr Maryann Street
Senior Research Fellow, Australia


"The webinar opened my eyes to the need for clear guidelines on disclosure. I particularly enjoyed that the content is very practical and the presenters are well experienced.”

Irene Omogi
Quality Management and Accreditation Coordinator, Kenya

About the Webinar

This session will explore the importance of disclosure of information after an incident or an adverse event have occurred. The aim of this session is also to discuss the expectations that patients and families have regarding the way healthcare professionals and institutions deal with the occurrence. Policies and actions of open disclosure after an incident/adverse event, as well as barriers to that disclosure, will also be addressed.

Learning Objectives

Attendees will be able to:
- Discuss, based on current evidence, policies and actions of open disclosure, as well as main barriers to disclosure; 
- Define strategies to facilitate open disclosure after an incident/ adverse event has occurred; 
- Understand the importance of a culture of open disclosure and its impact on second and third victims;
- Learn from case-studies presented.

Intended Audience

This webinar is suitable for a clinical audience with no technical background, interested in learning about how to act when an incident/adverse event occurs.


About the Presenters

Paulo Sousa is Professor at the National School of Public Health, Universidade Nova de Lisboa (NSPH-UNL), and Researcher at Centro de Investigação em Saúde Pública. At NSPH-UNL, he coordinates the Master’s in Public health and the International Course in Quality Improvement and Patient Safety (a joint Programme with NSPH in Brazil). 

In the last years he has been involved and has coordinated several initiatives and research projects in the area of Quality Improvement, Patient Safety and Health Outcomes evaluation. He is the author of dozens of chapters in books and articles published in peer-review national and international journals. Since 2014 he has been a member of the Executive board of Gulbenkian Challenge “Stop Infeção Hospital”, a QI and PS initiative of the Fundação Calouste Gulbenkian with the support of the Portuguese Health Ministry and the International support of the IHI, USA.

Dr Maria João Lage is the coordinating member in the Patient Safety Group of Centro Hospitalar de Lisboa Central, a large Hospital Trust in Lisbon. She graduated in Medicine from the Medical College of Lisbon and underwent postgraduate training in Neonatology, subsequently gaining an MSc in Quality and Safety in Healthcare at Imperial College, London (2010). In addition to her clinical work, she teaches on the e-learning International Course for Health Quality and Patient Safety and also the module on Patient Safety for an MSc Course at the National School of Public Health in Lisbon.