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Improving Quality & Safety of Mental Healthcare in Singapore with Dr Chua Hong Choon, Dr Daniel Fung, Dr Swapna K Verma, and Samantha Ong

Date:  28 March 2017

Dr Chua Hong Choon, Chief Executive Officer, Institute of Mental Health, Singapore.

Dr Daniel Fung, Chairman Medical Board, Institute of Mental Health, Singapore.

Dr Swapna K Verma, Senior Consultant and Chief, Institute of Mental Health, Singapore. 

Ms. Samantha Ong, Chief Nurse, Institute of Mental Health, Singapore. 

Track 2:  Patient Centred Care

Participants Feedback

"It was very interesting to see how the team identified various problems, designed improvements and tracked progress over time. I appreciated most the design of the Empanelment approach."

Chantelle Allen
Senior Technical Advisor, USA

"This webinar was very beneficial to learn challenges in care integration from others and in other settings as I am also working in an integrated HIV and sexual reproductive care. I most enjoyed the one patient one clinical team approach.”

Kalambayi Francois Lumbala
Medical Officer and Regional Quality Improvement Coach, Namibia

About the Webinar

The Institute of Mental Health (IMH) is a 2,000-bed acute tertiary psychiatric hospital which offers a comprehensive range of psychiatric, rehabilitative and counselling services for children, adolescents, adults and the elderly. Over the years, IMH has worked relentlessly to improve care quality and patient safety. Our initiatives and projects ranged from those targeting niche improvements in fall and restraint rates, to others which aimed to provide holistic care for our patients. A recent example is the on-going empanelment project, which places patients under the management of a dedicated multi-disciplinary care team in all their encounters with the hospital. IMH also endeavours to integrate physical and mental health care for our patients, and has rolled out various initiatives to bridge the care gap. 
Learning Objectives
A platform to share quality and safety initiatives and ongoing challenges IMH faced, as well as how these challenges were addressed.

Intended Audience 
For all healthcare colleagues.


About the Presenters

Dr Chua Hong Choon is the Chief Executive Officer at the Institute of Mental Health in Singapore and Chairman of the National Residency Advisory Committee (RAC) for Psychiatry. He is Adjunct Associate Professor at Duke-NUS Graduate Medical School, at Yong Loo Lin Medical School and at the Lee Kong Chian School of Medicine, Singapore. A psychiatrist by training, Dr Chua demonstrates interests in the fields of public health, psychiatric epidemiology, depression, and quality and safety in mental health care. In 2004, he completed a nationwide epidemiological survey of Depressive and Anxiety Disorders in Adult Singaporeans. From 2007 to 2010, he was a Senior Consultant (mental health) to Singapore’s Ministry of Health to oversee several major projects to promote mental wellbeing and to expand mental health services for the nation. From 2004 to 2011, Dr Chua was the Patient Safety Officer at the Institute of Mental Health (IMH), where he developed programmes and initiatives to improve clinical quality and safeguard patient safety at IMH.


Dr Daniel Fung is the Chairman of the Medical Board at the Institute of Mental Health in Singapore. He is a Child psychiatrist, Child Guidance Clinic at the Institute of Mental Health in Singapore. He is also Adjunct Associate Professor at the Yong Loo Lin Medical School, at Duke-NUS Medical School, at the National University of Singapore and at the Lee Kong Chain School of Medicine, Nanyang Technological University. He is Vice President of the International Association for Child and Adolescent Psychiatry and Allied Professions, and Immediate Past President of the Asian Society of Child and Adolescent Psychiatry and Allied Professions. He is a member of the School Management Board at Paya Lebar Methodist Girl’s School, Singapore. He is programme director at REACH (Response, Early interventions and Assessment in Community mental Health), a community-based mental health programme in Singapore. He is president of the Singapore Association for Mental Health (2009 to 2016), Singapore. Dr Fung graduated from the National University of Singapore’s Faculty of Medicine in 1990. In 1996, he obtained a Masters of Medicine in Psychiatry and was awarded the Singapore Psychiatric Association Book prize. Dr Fung has been working closely with abused children since his career started. He is active with the Singapore Children’s Society and attained a Gold Service Award in 2012. Dr Fung has been involved in national level funded research grants. He has co-authored over 100 peer reviewed research papers, books and book chapters. As a Principal Investigator and Co-Investigator for studies involving innovative clinical interventions on disruptive behaviour and anxiety disorders, his research is supported by the National Medical Research Council and other funding agencies.


Dr Swapna K Verma is a Senior Consultant Psychiatrist and Chief of the Department of General Psychiatry 1 at the Institute of Mental Health, Singapore. She is Associate Professor at Duke-NUS Graduate Medical School, Singapore. Dr Swapna completed her residency training in Psychiatry at Baylor College of Medicine in Houston, Texas, USA and is a board-certified psychiatrist. From 2007 to 2016, she was the Chief of the Department of Early Psychosis Intervention and since May 2015, she has been appointed as the Chief of General Psychiatry 1, which is one of the largest departments at IMH that looks into the acute care of the adult inpatients. She has published in peer-reviewed journals and presented her findings in local and international conferences. In addition, she is Psychiatry Clerkship Leader at the Duke-NUS Medical and a National Examiner for the Singapore Board Exams in Psychiatry.


Ms Samantha Ong holds an Executive Master of Business Administration from the University of Buffalo, USA (2012) and a Bachelor of Health Sciences (Nursing) from the University of Sydney (2002). She started out her career as a staff nurse with the Institute of Mental Health after completing her certification in general nursing in 1986. Samantha believes that nurses are in a key position to improve the quality of health care through patient safety interventions and strategies. She is the Chairperson of the Nursing Quality Workgroup Council, a member of the Joint Commission International Steering Committee, and a member of the Joint Commission International Chapter Workgroup Lead on International Patient Safety Goal at the Institute of Mental Health, Singapore. She is also a member of the Joint Commission International Resource Unit Group, and a member of the Patient Safety Committee at the National Healthcare Group, Singapore. She is a member of the Nursing Education and Development Advisory Committee with the nursing schools, Singapore.