ISQua Specialist Certificate

Clinical Applications in
Person-Centred Care

Clinical Applications in Person–Centred Care

About the course

This practical course provides examples of first-hand experiences in partnering with patients to understand and improve the care delivered. The course covers essential tools and techniques required for measuring, co-designing, and engaging both patients and co-workers.

Who is it for?

This course is suitable for physicians, clinicians and all frontline / point-of-care staff.

Course information

Duration: 12 months (from date of enrolment)
Fully online course
Continuous assessment (no final exam)
Certificate awarded upon completion
Discounted registration fee for ISQua Members

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2019 Conference Tracks

Course Content

Why Patient Engagement is Important

Topic	Synopsis	Presenter
Why is Patient Engagement Important	This session discusses why PCC and patient engagement is important to patients, families, service users, providers and their staff, senior leaders and the public.	Tricia Woodhead, Associate Director for Patient Safety

Leadership and Infrastructure

Measurement Tools and Techniques

Patient Experience and Related Data

Engaging Patients in their Care: Getting Started

Partnering with Patients in Quality Improvement

Co-designing Processes with Patients to Improve Care Delivery

Core Care Areas that Benefit from Patient Engagement Expertise

Self-care Management : Practical Techniques for Getting Started

Topic	Synopsis	Presenter
Health literacy and using teach back for triage and building self-care capabilities	This session will describe techniques for engaging patients and their family members to participate in managing their own or a family member’s care. Discussion will include basics of health literacy and reliable, sustainable use of teach-back for assessment and building self-care capabilities.	Gail Nielsen, Fellow and faculty of Institute for Healthcare Improvement and ISQua Expert

Assignment

Using the observation guide, complete an observation of at least one clinician teaching a patient something he must do to stay safe, e.g. who to call for help, self- care activities, next appointments (when and where). Describe your learning, including what went well, what could be improved, and how might you test that. (400-500 words)

Or

Seek feedback from users (patients, Service users, family members) on your Current teaching materials for any care setting that describes what to do for self- care. Describe improvements needed to make the information more reader- friendly. If your materials have already been improved using health literacy principles describe how these improvements were achieved; how patients, service users, or families were involved; and the impact. (400 - 500 words)

Topic	Synopsis	Presenter
Using Motivational Interviewing to move patients to action	The challenge to our present Healthcare is the rise and impact of NCDs. This Is expected to account for 60% of the prevalence of ill health and 60% of the costs to the Healthcare system Diseases like Respiratory Diseases, Obesity, Cancer, Cardiovascular Diseases, Liver Diseases, some Psychological problems such as Depression - are strongly linked to Health Behaviour and Lifestyle.	Morgan Chetty, Chair, Independent Practitioners Association Foundation, South Africa

Topic	Synopsis	Presenter
Saying “Sorry” When Things Go Wrong	Participants will understand the new paradigm of Person Based Care and will better understand the close association between patient safety and the duty of candour. Participants will want to explore the real objectives of candour in their own work place.	Cliff Hughes, Professor of Patient Safety and Clinical Quality

Topic	Synopsis	Presenter
Choose Wisely. From an Idea to an International Movement	Choosing Wisely Canada is a campaign to help clinicians and patients engage in conversations about unnecessary tests and treatments and make smart and effective care choices. Although it originated in the US in 2012, Choosing Wisely is now an international movement with over 20 countries participating worldwide.	Wendy Levinson, Chair of Choosing Wisely Canada

Topic	Synopsis	Presenter
Improving Communication to enhance PPC, PS & PE	This session will outline the importance of effective patient provider communication when healthcare recipients (Patients, Consumers, Clients, Users) have little or no functional speech or communication disability (communication impairments, communication difficulty, communication disorder).	Bronwyn Hemsley, Head of Speech Pathology, University of Technology Sydney

Techniques and Tools for Engaging Employees, Clinicians, and Point-of-Care Staff

Technology Briefing

Innovation Examples in Partnering with Patients

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Benefits

Enhance your knowledge by studying an area of your interest in depth

Benefit from the knowledge and experience of internationally recognised experts

Obtain information on your subject from a global perspective

Learn and apply best practice to your own work environment

Fill the gaps in your knowledge, providing you with a competitive edge when it comes to job promotions

Take advantage of the latest advancements in medical knowledge

Collect feedback on your assignments from renowned gurus in the field

Study in your own time and access the resources 24/7

Receive an internationally recognised certificate

Special rates for participants from low & lower middle income countries (as per World Bank classification)

Specialist Certificates fees

New To ISQua?	Hours	Duration	Cost	Eligibility
	40	12 months	€350	Applicants from High Income (HI) & Upper Middle Income (UMI) countries

ISQua Members	Hours	Duration	Cost	Eligibility
	40	12 months	€250	Active ISQua Members

Standard LMIC rate*	Hours	Duration	Cost	Eligibility
	40	12 months	€175	Applicants from Low and Lower Middle Income Countries (LMIC)

ISQua Member (LMIC rate*)	Hours	Duration	Cost	Eligibility
	40	12 months	€125	Active ISQua Members from low and lower-middle-income countries

* ISQua offers 50% discount to participants who were born in and currently work in low income and lower middle income countries as ranked by the World Bank. Applicants must upload the first page of their passport and letter from their employer to verify they qualify for this discount.

EDUCATIONAL SITE VISITS

FRANCOPHONE

Specialist Certificates

Principles of Person-Centred Care

Clinical Applications in Person-Centred Care

Fundamentals of External Evaluation Surveying

Medication Safety

Introduction to QI and PS