ISQua Specialist Certificate

Fundamentals of External
Evaluation Surveying

Fundamentals of External Evaluation Surveying

About the course
This course provides a critical insight into numerous assessment methodologies, approaches and techniques that constitute the various stages of the surveying process.

Who is it for
This is an essential starting point for individuals seeking to launch their career as a surveyor, existing surveyors who wish to develop and broaden their knowledge from an international perspective, and "in-house" experts or project managers who are responsible for assisting their organisation through the accreditation process.

Course information

Duration: 12 months (from date of enrolment)
Fully online course
Continuous assessment (no final exam)
Certificate awarded upon completion
Discounted registration fee for ISQua Members

Please be advised that completion of this course does not qualify an individual to work as an ISQua surveyor nor does it qualify an individual to work as a surveyor with an external evaluation organisation. Individuals interested in becoming a surveyor should contact an external evaluation organisation directly to learn about the requirements to become a surveyor with their programme.

What our learners say

"The ISQua Specialist Programme on Fundamentals of External Evaluation (FEES Programme) is well designed and provides an excellent overview of the external evaluation surveying. What I learned from the FEES programme will guide me in my professional life as a surveyor in every step of the evaluation process in which I will be involved.

I believe the knowledge I acquired will help me advise hospitals directly on their quality improvement beyond just the evaluation process.

With the help of the FEES, I can now provide more structured advice for hospitals globally. To illustrate, FEES taught me how to assess hospitals more effectively, develop a more solid relationship with key people in the healthcare organisations, be prepared for unexpected conflicts, and even give feedback to the hospitals, including how to write a good report.

The copious examples that the FEES programme has provided me will undoubtedly play a role as templates guiding the hospitals to better healthcare."

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2019 Conference Tracks

Course Content

Introduction to Surveying

Topic	Synopsis	Presenter
Introduction to Surveying	This session will provide a brief introduction to surveying.	Wendy Nicklin, ISQua President, former President and CEO, Accreditation Canada

Accreditation: A Powerful Knowledge Translation and Quality Improvement Lever

Principles of Auditing

Fundamentals of Surveying

Assessment Methodologies

Using the Tracer Methodology in Health Care Quality Evaluation

Surveyor Basic Competencies and Performance Expectations

The Basic Principles of Developing Standards

Designing and writing standards for maximum impact on quality and patient safety

Different types of assessment

Risk Assessment/Rating Scales. Guidelines and Standards for External Evaluation Organisations

Accreditation survey reliability: Techniques to achieving a credible survey outcome

Key challenges associated with external surveying: assessing evidence, discussing variances, managing emotions and resolving differences

Guidance in Designing Healthcare External Evaluation Programmes

Cultural Sensitivity Challenges

Survey Report Writing: An introduction

Assignment: Mini-audit

Achieving Accreditation: Categories of award and the requirements and follow-up process associated with each

Preparing for the survey (Key things the organisation must do in anticipation of the survey)

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What our learners say

"The ISQua Fundamentals of External Evaluation Surveying Specialist Certificate helped me advance my knowledge on various evaluation methodologies from a global perspective. The course material has been well-crafted and addressed all phases of the evaluation process. It was interesting to go through the modules on survey report writing and key challenges associated with external surveying which spoke about assessing the facts, discussing variances, managing emotions, and resolving differences.

Thank you ISQua, the FEES program has further enhanced my knowledge and confidence in one of my favorite subjects."

Benefits

Enhance your knowledge by studying an area of your interest in depth

Benefit from the knowledge and experience of internationally recognised experts

Obtain information on your subject from a global perspective

Learn and apply best practice to your own work environment

Fill the gaps in your knowledge, providing you with a competitive edge when it comes to job promotions

Take advantage of the latest advancements in medical knowledge

Collect feedback on your assignments from renowned gurus in the field

Study in your own time and access the resources 24/7

Receive an internationally recognised certificate

Special rates for participants from low & lower middle income countries (as per World Bank classification)

Specialist Certificates fees

New To ISQua?	Hours	Duration	Cost	Eligibility
	40	12 months	€350	Applicants from High Income (HI) & Upper Middle Income (UMI) countries

ISQua Members	Hours	Duration	Cost	Eligibility
	40	12 months	€250	Active ISQua Members

Standard LMIC rate*	Hours	Duration	Cost	Eligibility
	40	12 months	€175	Applicants from Low and Lower Middle Income Countries (LMIC)

ISQua Member (LMIC rate*)	Hours	Duration	Cost	Eligibility
	40	12 months	€125	Active ISQua Members from low and lower-middle-income countries

* ISQua offers 50% discount to participants who were born in and currently work in low income and lower middle income countries as ranked by the World Bank. Applicants must upload the first page of their passport and letter from their employer to verify they qualify for this discount.

PROGRAMME & SPEAKERS

FRANCOPHONE

Specialist Certificates

Principles of Person-Centred Care

Clinical Applications in Person-Centred Care

Fundamentals of External Evaluation Surveying

Medication Safety

Introduction to QI and PS

ISQua Specialist Certificate

Fundamentals of External Evaluation Surveying

What our learners say

2019 Conference Tracks

Course Content

What our learners say

Benefits

Specialist Certificates fees

Sign Up For A Specialist Certificate Today

Topic	Synopsis	Presenter
Principles of Auditing	This webinar proposes, through a digest of international guidelines for auditing management systems (ISO 19011), to share information related to definitions and principles of auditing. It proposes to focus deeply on auditor competences and give an overview of audit methods. This presentation aims to appropriate the conceptual framework of audit.	Bruno Lucet, Senior Advisor, Director of Quality & Patient Safety Improvement Department and Director of International Affairs, Haute Autorité de Santé (HAS)

Topic	Synopsis	Presenter
Assessment Methodologies	The AGPAL Group of companies accredits healthcare organisations throughout Australia with their main market share being in general practice. During this webinar, Stephen Clark, Group CEO, shares AGPAL’s accreditation process, giving the audience the opportunity to learn the methodologies employed by an established accreditor.	Stephen Clark, CEO, Australian General Practice Accreditation Ltd (AGPAL)

Topic	Synopsis	Presenter
Using the Tracer Methodology in Health Care Quality Evaluation	The evaluation of quality in health care organizations is central to licensure, accreditation, professional certifications, and many other purposes. The strength of any evaluation methodology is how close the observations can get to key safety processes, what takes place at the bedside, and how hospital staff carry out their responsibilities. One evaluation methodology gets the closest to this objective – tracers – of both patients and systems. This webinar session will cover the key strengths of the tracer methodology, how it is structured and reported. Tracers are also an ongoing tool that organizations can use to periodically check on how they are doing.	Paul Van Ostenberg, Senior Advisor Global Growth and Innovation, JCI

Topic	Synopsis	Presenter
Designing and writing standards for maximum impact on quality and patient safety	There are many definitions of standards however this webinar will examine a standard as being a “statement of expectation” and will highlight why having a defined purpose, scope and context is vital to developing effective standards.	Paul Van Ostenberg, Senior Advisor Global Growth and Innovation, JCI