Offering the latest news in health care quality and safety, the ISQua blog also features guest posts from the best and brightest in the industry.

By ISQua Wednesday. Oct 2, 2019

Watch Now: Engaging Patients to Improve Diagnosis – Strategies at the Frontline of Care with Dr Kelly Smith Featured

Dr Kelly Smith, Senior Director of Quality and Strategy research at MedStar Institute for Quality and Safety, presented an excellent live webinar on Engaging Patients to Improve Diagnosis – Strategies at the Frontline of Care.

Here's everything you need to know:

Webinar title
Engaging Patients to Improve Diagnosis – Strategies at the Frontline of Care.

One in every twenty patients in the U.S. experiences a diagnostic error in their care each year. Patient and family engagement in care is an important strategy to bridge common failures in the diagnostic process leading to diagnostic error. This session will examine innovative approaches to engage patients and families in ambulatory care settings to improve the accuracy, timeliness, and communication of diagnoses and prevent diagnostic errors.

Learning objectives
By the end of the session participants will be able to:

    • Identify points of failure within the diagnostic process.
    • Discuss the importance of patient and family engagement in the diagnostic team. 
    • Describe innovative strategies for engagement to improve diagnosis.

About the presenter
Kelly Smith, PhD is the senior director of quality and safety research at the MedStar Institute for Quality and Safety. Dr. Smith holds a Ph.D. in physiology from McMaster University (Hamilton, ON). As a health services researcher and implementation scientist, Dr. Smith’s passion is engaging patients as partners to improve the quality and safety of healthcare delivery across the continuum of care. She has led research developing sustainable approaches to implementing complex healthcare programs on communication and resolution, improving patient safety in primary care settings by engaging patients and families, engaging patients in detecting, addressing, and learning from patient and family perceived breakdowns in care (We Want to Know), and improving engagement of patients and families in strategies to mitigate diagnostic error. Dr. Smith is the author of several peer-reviewed articles and has presented her work internationally. She receives funding for her research from the Agency for Healthcare Research and Quality, the Patient Centered Outcomes Research Institute, and the National Institutes of Health.


Watch the full recording below and share your feedback in the Comments box at the end of the page:




If you would like the opportunity to meet Kelly in person, she will be speaking at our 36th International Conference in Cape Town this month and you can find out more about #ISQua2019 HERE.  

Please click HERE for more details about Kelly's session at ISQua 2019. 

If you're interested in more virtual events like this and more opportunities to share with and learn from peers across the globe, have a look at ISQua education programmes HERE.


Additional Resources

AHRQ Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families

MedStar Institute for Quality and Safety

MedStar Video Library



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