ISQua were delighted to host Chantelle Allen who presented a fantastic live webinar with a Q&A session on Impacting health worker performance for quality care and better client outcomes: Learning from mentorship in Zambia, Tanzania and Afghanistan.
Impacting health worker performance for quality care and better client outcomes: Learning from mentorship in Zambia, Tanzania and Afghanistan.
Dynamic, cost-conscious, effective models are essential to address the enormous gaps in quality in LMICs. This session will showcase three diverse country case studies – Zambia, Tanzania and Afghanistan – that demonstrate how team based mentorship models have successfully improved performance of health workers, strengthened the use of data to drive improvements, and improved overall quality of care (e.g. HIV care, maternal and newborn care and surgical care) demonstrated by measurable results. Country case studies will highlight how evidence-based learning approaches were contextualized and applied in diverse contexts and clinical areas to achieve results. The case studies will also highlight how technology was leveraged to support and sustain quality improvement.
By the end of the session participants will know more about:
- Current literature and evidence of performance support to service providers.
- Application of evidence in three diverse country-based examples and across three diverse technical areas (e.g. Zambia, Tanzania and Afghanistan) and results.
- Innovative approaches and use of technology to increase and extend learning and address programming challenges.
- Recommendations for health systems, practice and further learning.
Senior health care managers and practitioners in LMIC settings.
About the presenter
Chantelle Allen is a Senior Technical Advisor at Jhpiego, an affiliate of Johns Hopkins University, where she provides technical support to strengthen service delivery. Most recently, Chantelle was the country director for Jhpiego in Ghana where she managed a multi-donor and diverse technical portfolio. Chantelle has 20 years' field experience in leading and managing diverse health programs in developing and conflict-affected countries in Africa and Asia. Chantelle’s technical experience includes reproductive health, maternal and newborn care, HIV/AIDS, TB, community-based care, quality improvement, health systems strengthening and preservice education. Chantelle holds a Bachelor of Nursing and a Master of Science from the University of Cape Town, South Africa.
Watch the full recording below and share your feedback in the Comments box at the end of the page:
Chantelle and her colleagues will be presenting their research and findings at the ISQua Conference in Cape Town #ISQua2019. More details HERE.
Interested in the new Fellowship Mentoring Programme? Find out more about our Fellowship Programme here.