To continue your learning journey with ISQua, we will be running a virtual event on 
Thursday 31st March 
14:00  - 16:00 IST (You can check your own time and date here.)


The theme of this virtual event is "Building Back Better: Designing Health Enterprise Resiliency through connected Clinical and Operational systems". ISQua recognises the pivotal need for exchanges of experiences, ideas and challenges of industry leaders, which is why we are hosting the virtual event.

 Event Description

COVID-19’s effects have deeply altered the healthcare landscape resulting in shifting access and utilization of hospital space, staff, supplies and systems. Hospitals, systems of hospitals and systems of government have confronted the unrelenting surge on healthcare resources through greater investment, reallocation and prioritization. COVID-19 marks the 4th respiratory mass casualty event in the past two decades (SARS/MERS/EBOLA) and without a transformation in response strategies future pandemics may have similar consequences.

High Reliability Organizations (HRO’s) are entities which are exceptionally consistent at accomplishing their goals, avoiding potentially catastrophic errors in an environment where normal accidents can be expected due to risk factors and complexity, and delivering consistently. In healthcare delivery, adoption of HRO principles can support resiliency to respond to forms of disaster or surge such as COVID-19. As health systems increasingly adopt technology to achieve clinical, operational and financial metrics, the evolution of the Hospital Command / Mission Control Center supports the extended focus from a single department to a enterprise / national level.

This presentation will focus on these concepts of reliability and resiliency through the construct of Patient Flow with the proposal that with the goal of a HRO hospital concentrating on this metric, efficiency in operations and clinical outcomes can be achieved. At first the operational and clinical interventions to Patient Flow will be presented independently, followed by an introduction to an enterprise architecture that combines both systems in a united design.



Learning Objectives
Through this presentation, the following learning objectives shall be met:
1. Be able to define Patient Flow and primary variables impacting flow in a hospital
2. Explain the evolution of Hospital Mission / Command Centers and influencers to adoption
3. Understand operational challenges creating friction in patient care management
4. Identify clinical “hot spots” that can delay clinical care delivery
5. Recognize the value proposition of an integrated Clinical and Operational model


Chris Johnson, President and co-CEO at TeleTracking Technologies
Photo of Chris Johnson, President and co-CEO at TeleTracking Technologies

Before joining TeleTracking, Chris served as the Chief Technology Officer for GE Healthcare’s asset management, patient flow and hospital operations management platforms. He led the formation of a global team of technology professionals and managed the development, deployment and operationalization of a global, cloud-based platform serving hospitals across the world.


In his previous role as TeleTracking’s Chief Solutions Officer, Chris led the Technology, Product Management, User Experience and IT&S teams, and was responsible for the migration of the current portfolio of solutions to a single cloud-based platform.


Chris holds an MBA from the Darden School of Business at the University of Virginia and a bachelor’s degree in Government from George Mason University.



How much does it cost?


Registration fee per event -  €25 + €2.55 Fee & Tax

There are a number of limited free registrations for LMIC and LIC participants