As President and CEO of the Care Quality Research Group and Consulting Group, Heon-Jae Jeong is committed to enhancing healthcare quality and safety globally through diverse projects and studies. Dr. Jeong earned his MD in South Korea in 2002 and later pursued MPH, MBA, and DrPH degrees at Johns Hopkins University as a Sommer Scholar. In 2007, he was selected as one of the World Health Organization's patient safety scholars. Dr. Jeong has made significant contributions to the development and enhancement of patient safety systems in South Korea and several other countries, assisting hospitals, including Johns Hopkins, in implementing safety programs. As the author of Korea's national bestseller, "Hospital User's Manual: 33 Safety Rules for Patients," Dr. Jeong encouraged numerous Korean hospitals to create patient engagement programs. His work laid the foundation for advancements in patient safety in Korea, earning him the Korean Minister of Health and Welfare Award in 2005 and 2013, as well as the Outstanding Graduate Award from the Johns Hopkins University Alumni Association in 2014. Dr. Jeong has held various esteemed positions, including Incident Management Faculty at the Canadian Patient Safety Institute, Director of International Affairs for the Korean Society for Patient Safety, and Editor-in-Chief of the Biometrics and Biostatistics International Journal.

Peter Lachman is Lead Faculty Quality Improvement at the Royal College of Physicians of Ireland (RCPI) in Dublin, where he directs the Leadership and Quality programme to develop clinical leaders in quality improvement. He was Chief Executive Officer of the International Society for Quality in Healthcare from 2016 to 2021. He was a Health Foundation Quality Improvement Fellow at IHI in 2005-2006 and developed the quality improvement programme at Great Ormond Street Hospital where he was the Deputy Medical Director with the lead for Patient Safety. He was also a Consultant Paediatrician at the Royal Free Hospital in London specialising in the challenge of long term conditions for children. Dr Lachman was the National Clinical Lead for SAFE, a Heath Foundation funded RCPCH programme which aims to improve situation awareness in clinical teams across England and is now implementing this programme in Ireland, with the HSE and RCPI. He is the lead editor of the OUP Handbook on Patient Safety published in April 2022; Co-Editor of the OUP Handbook on Medical Leadership and Management published in December 2022; and Editor of the OUP Handbook on Quality Improvement to be published in 2023.

Clinical Psychologist. Professor at the Miguel Hernandez University and Head of the ATENEA Research Group, FISABIO. Chair of the ERNST Consortium, funded by COST Action 19113. Long-standing interest in quality assurance, patient safety and health service research. Committed to just culture in health and care institutions, ensuring patients' right to be informed when an adverse event occurs and fostering resilience among health and care workers. Open disclosure and supporting second victims are the focus of my current research. I have been involved in multidisciplinary research teams, so I have had the opportunity to learn in a collaborative atmosphere in a national and international context.

Nancy Koh, PhD is the Senior Director of Program Evaluation for the Clinical Learning Environment Review Program at the Accreditation Council for Graduate Medical Education. In her role, Dr. Koh is responsible for developing strategies, directing initiatives, and implementing processes to monitor and evaluate program outcomes and impact as it relates to the quality of clinical sites that serve as clinical learning environments for resident physicians in the United States. Throughout her career, Dr. Koh has conducted large-scale mixed-methods research and evaluation studies to gather scientific and meaningful evidence to convey research-based knowledge of effective practices in education and the health fields. In the United States and abroad, Dr. Koh has provided professional development and capacity-building services in developing educational assessments and evaluation systems to study the effects of programs, policies, and services in education, healthcare, and other fields. Additionally, she has translated accreditation requirements into action plans to meet and effectively monitor compliance to all accreditation, regulation, and licensing standards. Dr. Koh’s research interests include diagnostic assessment for learning and evaluation design, methods, and theory. She earned her PhD in Assessment, Evaluation, and Educational Policy from Columbia University.

I ,Dr.Anuradha Pichumani am an OBGYN consultant, Infertility Specialist and Executive Director of Sree Renga Hospital, Chengalpattu, Tamilnadu, India . As a practising ambassador of healthcare quality, I coordinate the various activities in multiple Quality organisations. I am an NABH (National Accreditation board for Hospitals )Assessor & Chair, Quality Professionals Wing, CAHO(Consortium of Accreditated healthcare Organisation),India. I am an elected member of Executive Board of ASQua(Asian society for quality in healthcare ) ; ISQua Expert and Tutor (International society for quality in healthcare); represent India on ISO TC 304 – Healthcare Organization Management Standards; member of Person and Family Centred Advisory Council (PFCAC) and Educational Advisory Committee, ISQua , an Associate Faculty at Ariadne Labs, Harvard Unoiversity ,USA. A consistent and active contributor to national , international conferences ,publications in journals and as faculty on the topics of Obstetrics, Gynaecology, Infertility and Healthcare Quality. Have been awarded the Quality Champion Award by CAHO,2023, QualTech Prize 2022 -for Best Presenter and Best QI Project-,National Innovation Award 2020, the Best State Representative Award from CAHO in 2019, the Outstanding Woman Professional Award by the FICCI Ladies Organisation, Chennai 2017 and Dr.C.S.Dawn Prize at the All India Congress of Obstetricians and Gynaecologists in 2015.

Dr. Ulfat Shaikh is Professor of Pediatrics and Medical Director of Healthcare Quality at the University of California Davis Health. The focus of Dr. Shaikh’s work is on designing, implementing, and evaluating health systems improvement methods across a broad range of health care settings to improve health care delivery and outcomes. At UC Davis, she has led over 500 clinicians in quality improvement and patient safety initiatives across departments, linking initiatives to trainee education, and managing improvement teams through a learning health system model. She served as Clinical Quality Officer at the California Department of Health Care Services from 2012-2015. She is the Associate Editor of PSNet, a national web-based patient safety resource funded by the Agency for Healthcare Research and Quality. Dr. Shaikh was named the American Board of Pediatrics 2020 Paul V. Miles Fellow in recognition of her contributions to improving the quality of health care for children. A board-certified general pediatrician for over 20 years, Dr. Shaikh completed her medical education at Goa Medical College, India and pediatric residency at Albert Einstein College of Medicine, New York. She has a Master’s in Public Health from the University of Medicine and Dentistry of New Jersey and a Master’s in Clinical Research from the University of California Davis. She was trained in quality improvement at the Institute for Healthcare Improvement, Intermountain Healthcare, and Johns Hopkins Medicine.

Deon York is director of consumer engagement at Te Tāhū Hauora Health Quality & Safety Commission, responsible for all aspects of the Commission’s internal and external consumer engagement strategies and activities. His prior experience spans the public, private, and community sectors. He is involved nationally and internationally with the haemophilia community, having worked for more than 25 years to improve care. Deon is driven by contributing to a health sector that is determined and shaped by what matters to the people that it serves

Medical informatician and Associate Professor in Health Informatics at Karolinska Institutet in Stockholm, Sweden. I also work at the Innovation Center at the Karolinska University Hospital, Stockholm. My research interests concern the use of new models and methods of care for enhancing partnerships between persons living with chronic illness, caregivers, and their healthcare teams. I’m specifically interested in how eHealth services can support individuals in their self-care and how they influence interaction and collaboration between different actors. Currently, I’m engaged in pilot projects testing the use of telemonitoring to support hospital at home care of individuals with moderate to severe chronic illness. I’m also engaged in research exploring the implementation of safety-netting strategies in primary and emergency care. Finally, I co-lead a research program studying the development and implementation of patient- and caregiver-driven health innovations.

Ulrica von Thiele Schwarz is a Reg. Psychologist and professor in psychology at the School of Health, Care and Social Welfare at Mälardalen University and the Procome research group at Medical Management Centre, Karolinska Institutet, Sweden. Part of the first cohort of Vinnvård Improvement Science Fellows in Sweden, her research is concerned with how to design, implement and evaluate interventions in organizations so that the value for service users, staff, organizations and the system at large can be maximized. The research covers a broad range of different types of initiatives (e.g., eHealth such as self- and distance monitoring, parental programs, reduction of low value care etc) across a variety of settings such as social services and primary care. Her current research includes studies on fidelity and adaptation of evidence-based interventions with a specific focus on the professional perspective, including how decisions are made and how dealing with the fidelity and adaptation dilemma affects professionals psychosocial work environment.

Dr Louise Ellis is a Senior Research Fellow at the Australian Institute of Health Innovation, Macquarie University. She is co-lead of the Complex Systems Research Stream and Senior Research Fellow within the NHMRC Partnership Centre for Health System Sustainability. Dr Ellis has a clinical background as a registered Psychologist (>10 years), and is highly regarded for her research on complex systems and implementation science. She has particular expertise in resilient healthcare, safety culture and learning health systems.

Siri Wiig, PhD, is Centre Director at SHARE - Centre for Resilience in Healthcare, at the University of Stavanger, Norway. The SHARE centre is the largest research group in Norway doing research on quality and safety in healthcare. Wiig is full Professor of Quality and Safety in Healthcare Systems at the Faculty of Health Sciences, UiS. Key research interests are resilience in healthcare, patient safety, quality improvement, safety investigations, user involvement, risk regulation, leadership, and learning in socio-technical systems.