Together with our partners, the Korean Society for Quality in Health Care (KoSQua), Health Insurance Review and Assessment Service (HIRA), and the Korea Institute for Healthcare Accreditation (KOIHA), ISQua is delighted to publish its scientific programme and speakers.
Our Programme will be updated regularly as more speakers and sessions are confirmed.
ISQua 2023 Keynote Speakers
Ban Ki-moon - Chairman of Ban Ki-moon Foundation for a Better Future, 8th Secretary-General of UN
Chairman of Ban Ki-moon Foundation for a Better Future, 8th Secretary-General of UN
Mr. Ban served as the Chairman of the Presidential National Council on Climate and Air Quality (NCCA) (2019-2021).
In 2018, Mr. Ban was elected as the Chairman of Boao Forum for Asia. Mr. Ban, along with former President of Austria Mr. Heinz Fischer, was inducted as Co-Chairs of the Ban Ki-moon Centre for Global Citizens in Vienna, Austria.
Mr. Ban is the Chair of the Global Center on Adaptation, an international organization hosted by the Netherlands. Mr. Ban Ki-moon was also elected as Chairman of IOC Ethics Committee in September 2017.
Mr. Ban served as the Honorary Chairman at the Institute of Global Engagement & Empowerment at Yonsei University (2018-2022).
In February 2018, he was elected and has been serving as the President of the Assembly & Chair of the Council of Global Green Growth Institute (GGGI).
Currently, he is the chairman of Ban Ki-moon Foundation for a Better Future and the Distinguished Chair Professor and Honorary Chairman of the Future Strategy Institute at Seoul National University.
Prior to these appointments, Mr. Ban served two consecutive terms as the Secretary General of the United Nations (2007-2016). Throughout his tenure at the UN, Mr. Ban strove to be a bridge builder, to give voice to the world’s poorest and the most vulnerable people, and to make the Organization more transparent and effective. He successfully pressed for action to combat climate change - an effort that culminated in the adoption and rapid entry into the landmark Paris Agreement in 2016. Mr. Ban worked closely with member states of the UN to shape the 2030 Agenda for Sustainable Development and to establish UN Women, which has been advancing the Organization’s work for gender equality and women’s empowerment. Mr. Ban also launched major efforts to strengthen UN peace operations, to protect human rights, to improve humanitarian response, and to prevent violent extremism and to revitalize the disarmament agenda.
At the time of his appointment at the UN, Mr. Ban was the Minister of Foreign Affairs and Trade of the Republic of Korea. His 37 years with the Ministry included postings in New Delhi, Washington D.C., and Vienna, and responsibilities for a variety of portfolios, including Foreign Policy Adviser to the President, Chief National Security Adviser to the President, Vice Minister, Deputy Minister for Policy Planning and Director-General for American Affairs.
Mr. Ban has also been actively involved in issues relating to inter-Korean relations by serving as Chairman of the Preparatory Commission for the Comprehensive Nuclear Test Ban Treaty Organization.
Mr. Ban received a bachelor’s degree in international relations from Seoul National University in 1970. He earned a master’s degree in public administration from the John F. Kennedy School of Government at Harvard University in 1985.
Jeffrey Braithwaite - Director of the Centre for Healthcare Resilience and Implementation Science, Australian Institute of Health Innovation
Jeffrey Braithwaite, PhD, FIML, FCHSM, FFPHRCP, FAcSS, Hon FRACMA, FAHMS
Director of the Centre for Healthcare Resilience and Implementation Science, Australian Institute of Health Innovation
Professor Jeffrey Braithwaite is the Founding Director of the Australian Institute of Health Innovation, Director of the Centre for Healthcare Resilience and Implementation Science, and Professor of Health Systems Research, Faculty of Medicine and Health Sciences, Macquarie University, Sydney, Australia.
He has appointments at six other universities internationally, and he is a board member and President of the International Society for Quality in Health Care (ISQua) and a consultant to the World Health Organization (WHO).
His research examines the changing nature of health systems, attracting funding of more than AUD $145 million. His key expertise is in quality of care, patient safety, systems improvement, and implementation science. He has led with international colleagues book series on, and profoundly deepened understanding of, resilient health care and international health reform, with over 14 books to his credit.
The research he has designed, and more than 100 studies he has led, have reconceptualised health care, applying complexity science and cultural theories to a wide range of health care problems.
Professor Braithwaite has contributed over 640 refereed publications and has presented at international and national conferences on more than 1,020 occasions, including over 110 keynote addresses. His research appears in journals such as The BMJ, JAMA, The Lancet, Social Science & Medicine, BMJ Quality & Safety, and the International Journal for Quality in Health Care.
He has received over 50 different national and international awards for his teaching and research.
Helen Leonard - Consultant in Paediatric Neurodisability & parent a child with a life-limiting complex disability
Consultant in Paediatric Neurodisability and parent of three, with one child having life limiting complex disabilities
Dr. Helen Leonard is a Consultant in Paediatric Neurodisability and parent of three, with one child having life-limiting complex disabilities. This unique dual perspective fuels her passion for improving experiences for people with long-term health needs and championing genuine coproduction by giving people who use healthcare a meaningful voice in shaping the services they access.
Helen has expertise in Personal Health Budgets (self-directed care) and chaired the national advisory group for the NHS Personal Health Budget Quality Framework, published in 2023. She is co-director of MyCareBudget, a wiki designed and run by self-directed care budget holders which was highly commended at the UK Academic Health Science Network Innovate Care Awards 2022.
Helen worked with NHS England Strategic Coproduction Group and on the executive of CoLab, an initiative to improve the care of children with medical complexity. She has been a Consultant at Great North Children’s Hospital, Newcastle upon Tyne, UK and an Associate Lecturer at Newcastle University for a decade.
Her innovative work to improve the engagement of families from underserved communities following autism diagnosis has earned national funding awards from the Health Foundation Q exchange and NHS England.
Additionally, Helen is a visiting consultant to Gibraltar Health Authority, spent two years designing and implementing a new paediatric service for the Turks and Caicos Islands and worked for a year in Cayman Islands’ insurance-based system.
Sanjeev Arora, MD - Founder of Project ECHO and the Executive Director of the ECHO Institute
Sanjeev Arora, MD
Founder of Project ECHO and the Executive Director of the ECHO Institute
Sanjeev Arora, MD, is the founder of Project ECHO and the Executive Director of the ECHO Institute. Dr. Arora is a Distinguished Professor of Medicine with tenure in the Department of Internal Medicine at the University of New Mexico Health Sciences Center.
Dr. Arora is a pioneer in democratizing specialized medical knowledge for the good of humanity. His idea for Project ECHO was grounded in his personal experience as a liver disease specialist practicing in New Mexico whose patients endured an eight-month wait list for appointments and often drove hundreds of miles per visit. Delayed access to care adversely affected patient outcomes, resulting in unnecessary deaths from curable diseases like hepatitis C (HCV). Patients from New Mexico's geographically isolated communities suffered transportation, financial, and caregiver burdens, in addition to their health crises.
Dr. Arora launched Project ECHO at the University of New Mexico in 2003 as a solution for helping all patients receive quality care faster. The ECHO Model works by strengthening the capacity of rural primary care providers to treat complex conditions locally -- with ongoing remote support from an interdisciplinary team of experts and a community of peers.
Project ECHO used widely available videoconferencing technology to implement a “hub-and-spoke” model for training New Mexico's community-based clinicians in rural counties, Indian Health Service clinics, and state prisons to treat patients where they live. The ECHO Model has since been used to train providers in more than 70 other disease areas, including cancer, COVID-19, cardiovascular disease and mental health, making significant progress toward reversing health care inequity.
Today, the ECHO Model is being applied around the globe, with programs in North America, Africa, Latin America, Europe, and Asia and partnerships with the World Health Organization and the Centers for Disease Control. ECHO topics have expanded beyond health care to include K-12 education, climate change, public safety and more. Backed by more than 500 peer-reviewed research articles, ECHO has proven effective across disciplines and geographies as a way to reduce disparities and drive collaborative solutions for local priorities.
In 2007, Project ECHO won the Ashoka Foundation's Changemakers Award, an international competition recognizing programs that are changing the paradigm of how medicine is practiced. An inspiring champion and steward of the ECHO Model, Dr. Arora has served as the Director of the ECHO Institute since its establishment. Previously, he served as Executive Vice-Chair and Acting Chair of the Department of Internal Medicine, President of the Medical Staff, and for five years on the Board of the Health Sciences Center at the University of New Mexico. Dr. Arora has also served as President of the University Physicians Association.
Farah Magrabi - Professor of Biomedical & Health Informatics, Australian Institute of Health Innovation, Macquarie University
Farah Magrabi; Professor of Biomedical and Health Informatics at the Australian Institute of Health Innovation, Macquarie University
Professor Magrabi has a background in Electrical and Biomedical Engineering and is an expert in the safety and effectiveness of digital health and AI.
Professor Magrabi leads the NHMRC Centre of Research Excellence in Digital Health's Safety research stream; is co-chair of the Australian AI Alliance’s Working Group on safety, quality and ethics; and is one of Australia’s representatives on the OECD Global Partnership for AI (GPAI).
Zoe Wainer - Deputy Secretary for Public Health in the Victorian Government Department of Health
Prof. Wainer is the Deputy Secretary for Public Health in the Victorian Government Department of Health.
Prof Wainer has previously held roles as the Director of Clinical Governance at Bupa Australia and New Zealand, Chair of the Board of Dental Health Services Victoria and a Director on the Board of the Victorian Responsible Gambling Foundation.
Her passion and expertise in public health has driven formal and informal national and international collaborations.
Zoe also has a continued advocacy focus on the importance of sex differences across health, from basic research to health systems implications.
Zoe holds a Bachelor of Medicine, Bachelor of Surgery from Flinders University, and has a clinical background in cardiothoracic surgery and thoracic surgical oncology.
She has a PhD and a Master of Public Health from The University of Melbourne, is a fellow of the Australasian College of Health Service Management and is a graduate of the Australian Institute of Company Directors. She is an Enterprise (Hon) Professor at the University of Melbourne.
Robert M. Kaplan - Faculty Member at the Stanford School of Medicine Clinical Excellence Research Center (CERC)
Robert M. Kaplan
Faculty Member at the Stanford School of Medicine Clinical Excellence Research Center (CERC).
He previously served as Chief Science Officer at the US Agency for Health Care Research and Quality (AHRQ) and as Associate Director of the National Institutes of Health, where he led the behavioral and social sciences programs.
He is also a Distinguished Research Professor of Health Policy and Management at UCLA, where he previously led the UCLA/RAND AHRQ health services training program and the UCLA/RAND CDC Prevention Research Center.
He was Chair of the Department of Health Services from 2004 to 2009. From 1997 to 2004 he was Professor and Chair of the Department of Family and Preventive Medicine, at the University of California, San Diego.
He is a past President of five different national or international professional organizations and has served as Editor-In-Chief for two academic journals. His 21 books and over 585 articles or chapters have been cited more than 73,000 times (H-index>116) and Google scholar includes him in the list of the most cited authors in science. He was Elected to the National Academy of Medicine in 2005.
In 2019 Kaplan took on a new role as an opinion editorialist, contributing op ed pieces on about a monthly basis.
His work has appeared in The Wall Street Journal, USA Today, the Los Angeles Times, the Boston Globe, The San Jose Mercury News, The San Francisco Chronicle, STAT News (Boston Globe Media), RealClear Politics, MedPage, Health Affairs, The Hill, and a variety of other newspapers.
Safaa Almajthoub, Chief Strategy Officer, Specialized in Sustainability, Healthcare transformation expert, Chair of the national telehealth committee Saudi Health Council, Saudi Arabia
Safaa Almajthoub, Chief Strategy Officer, Specialized in Sustainability, Healthcare transformation expert, Chair of the national telehealth committee Saudi Health Council, Saudi Arabia Visionary Co-Founder and Chief Strategy Officer of Seha Virtual Hospital, revolutionizing healthcare in Saudi Arabia and beyond. As the driving force behind the world's largest virtual hospital, she oversees its strategic direction, regulatory compliance, and public-private partnerships. Safaa plays a crucial role in Saudi Arabia's Vision 2030 plan, serving as the Chair of the National Committee of Tele-Medicine, where she leads efforts to enhance accessibility, integration, and cost-effectiveness in the healthcare sector. Her expertise in digital health platforms, healthcare transformation, and technology adoption has made her a sought-after speaker and expert globally. Safaa has collaborated with the World Health Organization on groundbreaking projects such as the "Consolidated Telemedicine Guide," "Overview of Regulatory Concepts on Artificial Intelligence for Health," and "Utilizing Telehealth for Cross Border Care." Recognized for her exceptional leadership and dedication to public health, Safaa received the Middle East Women Leaders Award in 2022. With a strong educational background, including Master's degrees in Healthcare Administration and Organizations and Leadership for Sustainability, and ongoing pursuit of a Doctorate in Business Administration, Safaa combines knowledge with unwavering commitment to drive positive change in healthcare.
David W. Baker, MD, MPH, FACP Executive Vice President for Healthcare Quality Evaluation and Improvement
David W. Barker
David W. Baker, MD, MPH, FACP is the Executive Vice President for Healthcare Quality Evaluation and Improvement at The Joint Commission in Oakbrook Terrace, Illinois. Dr. Baker leads the development of healthcare quality evaluation tools, including performance measures, standards (including National Patient Safety Goals), and survey methods for all Joint Commission accreditation and certification programs. He also oversees the Standards Interpretation Group, the Office of Quality and Patient Safety, and the Department of Research. Dr. Baker also serves as the Joint Commission’s primary representative for many national bodies involved with quality measurement and improvement. Before assuming his current position, Dr. Baker was the Michael A. Gertz Professor of Medicine, Chief of the Division of General Internal Medicine and Geriatrics, and Deputy Director of the Institute for Public Health and Medicine at the Feinberg School of Medicine at Northwestern University from 2002-2015. Since joining The Joint Commission in 2015, Dr. Baker has led their efforts to address some of the most difficult issues in healthcare, including pain management, the opioid epidemic, overuse of antibiotics, healthcare-acquired infections, suicide prevention, maternal mortality and morbidity, workplace violence, healthcare equity, and many others. In addition, he led development of several new programs, including Assisted Living Community accreditation, and certification programs for Thrombectomy-capable Stroke Centers, Heart Attack Centers, Advanced Hip and Knee Replacement, and Advanced Spine Surgery. Since 2016, Dr. Baker has also served as Editor-in-Chief for the Joint Commission Journal on Quality and Patient Safety. Dr. Baker has published over 275 original research articles and book chapters and has won numerous awards for his work. Dr. Baker is a graduate of the UCLA School of Medicine and the UCLA School of Public Health. He also completed a research and policy fellowship with the Robert Wood Johnson Clinical Scholars Program at UCLA.
Hilda Bø Lyng; Associate professor at SHARE- Centre for Resilience in Healthcare at the University of Stavanger, Norway
Hilda Bø Lyng
Hilda Bø Lyng is an associate professor at SHARE- Centre for Resilience in Healthcare at the University of Stavanger, Norway. For the last 3 years she has worked as a principal investigator in the Resilience in Healthcare project, with a focus on developing theoretical frameworks to better understand and operationalize adaptive capacity and resilience in healthcare. She is furthermore engaged in different research projects on patient safety and resilience in different settings, like in the chiropractic and physiotherapy sector, and in mental health. Lyng is passionate about patient safety, resilience, theoretical development, innovation, and implementation. Hilda Bø Lyng holds a bachelor’s degree in optometry from University of South-Eastern Norway, and a master’s degree in industrial economics from the University of Stavanger. Her PhD is also from the University of Stavanger, focusing on knowledge transfer across industry sectors for the development of innovations, cross-industry innovation, and more specifically on how knowledge and technology from the petroleum sector can be transferred and used to develop innovations in the medical sector.
Pi-Tuan Chan; Joint Commission of Taiwan
Pi-Tuan Chan has been engaging in clinical nursing work in Taiwan for 37 years. During the COVID-19 outbreak, I worked in the front line of a global pandemic .Having rich experience in strategic planning as well as efficient execution capability by disease prevention and control. At present, as the member of Joint Commission of Taiwan , I promote the quality improvement of the patient in Taiwan’s medical institutions.Engage in this challenging times when the health care providers facing the unknown new virus, safety of the patient and risk of clinical, I honored to be invited in ISQua2023. Via the international interaction, to learn intensifying the strength of the medical care in Taiwan. i expect that I could keeping the patients’ safety and insure the quality of high-efficiency medical promotion continuously.
Robyn Clay-Williams, PhD BEng, leads a research program at the Australian Institute of Health and Innovation (AIHI), Macquarie University (MQ), in the field of human factors and resilience in health care.
Associate Professor Robyn Clay-Williams, PhD BEng, leads a research program at the Australian Institute of Health and Innovation (AIHI), Macquarie University (MQ), in the field of human factors and resilience in health care. Her expertise is in creating health systems that can function effectively in the presence of complexity and uncertainty. Over a career spanning 40 years in aviation and healthcare, Robyn has worked extensively to develop and evaluate systems that take into account and minimise risk while retaining efficient and effective performance. Professor Siri Wiig, PhD, MSc, is Centre Director at SHARE - Centre for Resilience in Healthcare, at the University of Stavanger (UiS), Norway. The SHARE centre is the largest research group in Norway doing research on quality and safety in healthcare. Wiig is full Professor of Quality and Safety in Healthcare Systems at the Faculty of Health Sciences, UiS. Key research interests are resilience in healthcare, patient safety, quality improvement, safety investigations, user involvement, risk regulation, leadership, and learning in socio-technical systems. Associate Professor Peter Hibbert, PhD, B App Sci (Physio), manages multiple programs at AIHI, MQ translating safe care into practice. Prior to this role, he was the Associate Director of Patient Safety at the National Patient Safety Agency, UK, where he led and managed clinical teams to reduce preventable patient harm in healthcare across England and Wales. Hibbert provides training to hospitals, primary care and community care organisations and research bodies in Australia and New Zealand regarding safety and quality healthcare systems.
Louise Cuskelly; Executive Director of Australian Council on Healthcare Standards (ACHS) International and Consulting
Louise Cuskelly is the Executive Director of Australian Council on Healthcare Standards (ACHS) International and Consulting, a renowned organisation in the field of healthcare quality and safety. Ms Cuskelly has extensive experience in clinical risk management, healthcare quality improvement, governance, strategic planning, safety and quality, professional accountability, and culture change. As a clinician and experienced senior executive in the health sector, Ms Cuskelly has dedicated over 25 years of her career to various leadership roles in the public, not-for-profit, and private health sectors, both domestically and internationally. Her diverse background has provided her with a comprehensive understanding of healthcare systems and their challenges. She leads an international team which delivers quality improvement programs, accreditation services, education initiatives, and consulting services across the Middle East and Asia Pacific regions. Ms. Cuskelly works closely with organisations to drive high performance by facilitating measurable improvements in quality patient outcomes, fostering professional accountability, and cultivating a culture of safety. She is a passionate advocate for patient safety, sharing valuable lessons learned from her extensive experience in healthcare quality and safety. With a strong commitment to supporting organisations worldwide to deliver safer, kinder, and more reliable healthcare
Louise Ellis ;Senior Research Fellow at the Australian Institute of Health Innovation, Macquarie University.
Dr Louise Ellis is a Senior Research Fellow at the Australian Institute of Health Innovation, Macquarie University. She is co-lead of the Complex Systems Research Stream and Senior Research Fellow within the NHMRC Partnership Centre for Health System Sustainability. Dr Ellis has a clinical background as a registered Psychologist (>10 years), and is highly regarded for her research on complex systems and implementation science. She has particular expertise in resilient healthcare, safety culture and learning health systems.
Jacqueline de Vos; Senior adviseur Qualicor Europe, Coördinator academy
Jacqueline de Vos
Helping professionals to focus on even better and safer care from daily practice; that's my drive. I can make good use of my extensive knowledge and experience in the field of quality management and healthcare. Characteristic of my approach is that I connect with professionals and together with them initiate changes from a positive approach. My style is personal, analytical, enthusiastic and together with the customer. Together we discover how you can improve quality and safety from the point of view of the professional and the patient.
Angie Goodrich; Director Continuous Improvement Programs at the Southern Adelaide Local Health Network (SALHN)
Angie Goodrich is the Director of Continuous Improvement Programs at the Southern Adelaide Local Health Network (SALHN). Angie is a Registered Nurse with experience in Industrial and Professional nursing. Angie leads the Continuous Improvement team and has co-led the SALHN Continuous Improvement Program and the rollout and sustainability of the SALHN Integrated Management System. Angie has extensive experience leading SALHN-wide strategic and operational improvement projects and has demonstrated sustained improvements across all 5 SALHN Domains – Safety, Quality, Delivery, People and Cost. Angie’s vision at SALHN is to build a continuous improvement culture where staff are empowered and have the capability to solve problems and create reliable systems. Angie currently holds Adjunct Academic Status as an Associate Lecturer at Flinders University.
Barbara Collins, President and CEO, Humber River Hospital, Canada
President and CEO of Humber RIver Hospital (HRH) since July 2016. In her previous role as COO, she served as the Senior Executive for HRH’s redevelopment project, leading the design, construction and activation of HRH’s Wilson Site in October 2015, North America’s first fully digital hospital. This ground-breaking approach to integrating technology across all hospital systems and workflows was shortly followed by the development and implementation of HRH’s Command Centre in November 2017, a first in Canada and second in the world. As President and CEO of Humber River Hospital she has overseen the establishment of two Reactivation Care Centres, one at each of the two legacy sites. Barbara’s commitment to high reliability care and academic mission for hospital and community has led to the development of the North West Toronto Ontario Health Team of which Barbara is a co-chair. Ms. Collins is a Registered Nurse with an MBA from Queens University, and over 40 years of progressive leadership experience in all major clinical and support areas in acute care. She is a member of the Premiers Council on Improving Health Care in Ontario, a Vice Chair of the Death Investigation Oversight Committee, a past member of the HealthPRO Board of Directors and a Past Vice-Chair of the Health Services Appeal and Review Board.
Peter Hibbert ; Program Manager at the Australian Institute of Health Innovation
Associate Professor Peter Hibbert is a Program Manager at the Australian Institute of Health Innovation. He has worked for the last 20 years in research and policy implementation in patient safety and measurement of evidenced-based care, including three years as an Associate Director at the National Patient Safety Agency in the UK. He previously worked as a physiotherapist for 12 years. His interests are quality and safety in healthcare, indicator development, measuring evidence-based care, patient safety investigations, and analysing patient safety incidents with over 180 refereed works. His work is highly practical and applied - he has written over 110 reports for governments and services assessing the safety and quality of the health system. Hibbert provides expert advice to the Australian Commission on Safety and Quality in Healthcare (he developed their current national Incident Management Guide), health jurisdictions around Australia, and the World Health Organisation. As well as research, Hibbert has hands-on clinical governance roles including membership of Board level committees for quality and safety at Central Adelaide Local Health Network and South Australian Ambulance Service, undertaking high profile investigations when patients are harmed, and teaching investigation methodology and quality improvement to over 6,000 health and community care staff including executives across Australia since 2017. He is a Fellow and International Expert of the International Society for Quality in Health Care (ISQua), Member of the Australian Council of Healthcare Standards (ACHS) Improvement Faculty, and teaches on Harvard Medical School’s Improvement Faculty Safety, Quality and Informatics Leadership program.
Sheng-Hui Hung; Vice Chief Executive Officer, Joint Commission of Taiwan
Dr. Sheng-Hui Hung RN, MSc, PhD., Vice Chief Executive Officer, Joint Commission of Taiwan Dr. Hung started her career as a nurse in the critical care department. Her clinical experience found her a new passion that shifted her future career to improving the quality of care delivery. Consequently, Dr. Hung received her degrees of Master of Science in Nursing and Ph.D. in Health Policy and Management from the National Taiwan University. She is now Vice Chief Executive Officer at the Joint Commission of Taiwan, where she oversees projects in relation to healthcare service quality, patient safety improvement, healthcare industry promotion, research, and new technology implementation. Dr. Hung has over 20 years of experience in total quality management, patient safety, and team simulation training. Working as a Vice Head of the Quality Management Department at Cathay General Hospital for most of her career, she has a front-line and rich experience in various quality control, process improvement, and patient safety practices application. In addition, Dr. Hung is committed to exploring innovative, timely, and excellent ways to enhance care delivery. Her research interest involves quality improvement, patient safety, human factors, healthcare resilience, smart hospital, and patient safety culture. Dr. Hung contributes to the Taiwan government policies by leading numerous government-funded projects to deliver high-quality care for the population.
Vishal Jain ; Director, Cultural Safety and Humility at Health Standards Organization
Vishal Jain is the Director, Cultural Safety and Humility at Health Standards Organization. His interdisciplinary academic training includes degrees in Human Rights and Public Health, with a concentration in social inequities and health. Vishal brings expertise in the areas of health strategy and administration, policy and program development, public health planning, and Indigenous health strategy. He is an Adjunct Professor in the Faculty of Health Sciences at Simon Fraser University where he teaches courses related to the social determinants of health, human rights, anti-oppression, and health systems transformation. As a health researcher, Vishal has been awarded multiple grants from the Canadian Institutes of Health Research, Vancouver Foundation, and Health Research B.C, to investigate structural barriers impacting the access, experience, quality of care received by historically marginalized, and equity-deserving, communities. Prior to joining Health Standards Organization, Vishal was the Director, Strategic Initiatives at Fraser Health Authority where he supported the implementation of the organization’s anti-racism strategy and action plan. Additionally, Vishal holds multiple committee responsibilities including Simon Fraser University’s External Advisory Committee and the City of New Westminster’s Social Inclusion, Engagement, and Reconciliation Committee.
Anderson Flomo; Medical Doctor and Public Health Specialist
Anderson Flomo Jr
Anderson is a medical doctor and public health specialist who previously worked in several hospitals as a medical officer, treating several diseases and combating outbreaks, epidemics, and pandemics (Ebola, Covid-19, Lassa, Cholera, etc). He is currently the National Clinical Coordinator for Healthcare Quality and Patient Safety, coordinating healthcare quality activities and ensuring the provision of quality healthcare services across Liberia. Anderson is an assistant professor at the Graduate School of Environmental Studies and Climate Change of the University of Liberia, helping to mold the minds of youths in environmental preservation and sustainability. Due to the high prevalence of inequalities, ethical transgressions, medical malpractices, and ineffective policies, Anderson enrolled at the Louis Arthur Grimes School of Law to obtain a law degree in an effort to address some of the above issues, and is currently a final year student. His love for environmental preservation and sustainability led him to co-found the Consortium of Environmental Advocates (CONSEA), a local non-governmental organization that preserves a clean and safe environment through volunteerism, advocacy, education, and research and is its current executive director.
Karin Jay; Planetree Affiliates internationally,
Karin Jay joined Planetree in June 2011, where she is working to expand the network of Planetree Affiliates internationally, and provide consultation to key stakeholders on the implementation of Planetree’s relationship-centered model of care. Prior to joining Planetree, Karin spent 22+ years working in the accreditation/quality/patient safety arena with Joint Commission International (JCI). During her tenure there, Karin helped expand the footprint of JCI, including organizing Regional Advisory Councils in Europe, the MENA and Asia-Pacific regions. She was also responsible for managing long-term projects, such as contracts with the United States Agency for International Development (USAID), the United States Peace Corps, and co-leading JCI’s work with the World Health Organization as a WHO Collaborating Centre for Patient Safety. Karin continues to collaborate with these organizations in her position with Planetree. Karin has been a contributing author on several publications focused on accreditation, patient-centered care, and patients’ rights. Karin has served on ISQua’s Advisory Forum on Partnerships with Patients, and The Advisory Board for Patient Value in Health Care for The Economist Intelligence Unit. Karin holds a Master of Arts in Philosophy and Healthcare Ethics from Loyola University, Chicago, and a Bachelor of Arts from the University of Michigan, Ann Arbor.
Cecilie Haraldseid-Driftland; Associate professor at SHARE- Centre for Resilience in Healthcare at University of Stavanger, Norway.
Cecilie Haraldseid-Driftland is an associate professor at SHARE- Centre for Resilience in Healthcare at University of Stavanger, Norway. She has spent the last 4 years as a principal investigator in the Resilience in Healthcare project, developing a learning tool to help units and organizations translate resilience into practice by becoming aware of what they do that provide positive outcomes in their organization. To date the learning tool has been tested and used by approximately 1000 different healthcare professionals in Norway and is in the process of being translated to English to enable further usage. Haraldseid-Driftland beliefs that organizational and collaborative learning and resilience is key to enable the current and future workforce to provide high quality care. Haraldseid-Driftland holds a bachelor’s degree in nursing from Edith Cowan University, Perth, Western Australia, a master’s degree in health Sciences and a PhD in developing technology-based tools for nursing students from the University of Stavanger. Haraldseid-Driftland is passionate about learning, resilience, and patient safety. She dedicates a large portion of her time to research dissemination and has won awards for her passionate and engaging lectures.
Somporn Kumphong; Surveyor AACI
Based in Bangkok, Thailand, Dr. Somporn Kumphong has over 25 years of experience in health care, with extensive expertise in preparing organizations for accreditation with accrediting bodies such as Joint Commission International (JCI), DNV.GL (Norway), American Accreditation Commission International (AACI), Planetree International and Global Healthcare Accreditation (GHA). Dr. Somporn Kumphong graduated in general medicine from Chiang Mai-University and later studied quality management and achieved certification with the American Board of Quality Assurance and Utilization Review Physicians. Immediately after his studies, he began his career in public health, healthcare management and accreditation. Over the past 25 years, he has also been heavily involved in the domestic accreditation process in Thailand, through the Healthcare Accreditation Institute-a government entity, in the role of consultant, surveyor and trainer. At present, he provide advisory services for government agencies and more than 100 healthcare organizations in Asia-Pacific to develop and prepare for International Standards in the Asia-Pacific region. Currently, Dr.Somporn Kumphong still plays a role in the international accreditation standard as executive level, standards committee member, trainer and surveyor e.g. AACI®, GHA®, Planetree International®.
Heon-Jae Jeong, MD, MBA, DrPH; President and CEO of the Care Quality Research Group and Consulting Group
Heon-Jae Jeong, MD, MBA, DrPHPresident and CEO of the Care Quality Research Group and Consulting Group
As President and CEO of the Care Quality Research Group and Consulting Group, Heon-Jae Jeong is committed to enhancing healthcare quality and safety globally through diverse projects and studies. Dr. Jeong earned his MD in South Korea in 2002 and later pursued MPH, MBA, and DrPH degrees at Johns Hopkins University as a Sommer Scholar. In 2007, he was selected as one of the World Health Organization's patient safety scholars. Dr. Jeong has made significant contributions to the development and enhancement of patient safety systems in South Korea and several other countries, assisting hospitals, including Johns Hopkins, in implementing safety programs. As the author of Korea's national bestseller, "Hospital User's Manual: 33 Safety Rules for Patients," Dr. Jeong encouraged numerous Korean hospitals to create patient engagement programs. His work laid the foundation for advancements in patient safety in Korea, earning him the Korean Minister of Health and Welfare Award in 2005 and 2013, as well as the Outstanding Graduate Award from the Johns Hopkins University Alumni Association in 2014. Dr. Jeong has held various esteemed positions, including Incident Management Faculty at the Canadian Patient Safety Institute, Director of International Affairs for the Korean Society for Patient Safety, and Editor-in-Chief of the Biometrics and Biostatistics International Journal.
Nancy Koh, PhD; Senior Director of Program Evaluation for the Clinical Learning Environment Review Program at the Accreditation Council for Graduate Medical Education
Nancy Koh, PhD is the Senior Director of Program Evaluation for the Clinical Learning Environment Review Program at the Accreditation Council for Graduate Medical Education. In her role, Dr. Koh is responsible for developing strategies, directing initiatives, and implementing processes to monitor and evaluate program outcomes and impact as it relates to the quality of clinical sites that serve as clinical learning environments for resident physicians in the United States. Throughout her career, Dr. Koh has conducted large-scale mixed-methods research and evaluation studies to gather scientific and meaningful evidence to convey research-based knowledge of effective practices in education and the health fields. In the United States and abroad, Dr. Koh has provided professional development and capacity-building services in developing educational assessments and evaluation systems to study the effects of programs, policies, and services in education, healthcare, and other fields. Additionally, she has translated accreditation requirements into action plans to meet and effectively monitor compliance to all accreditation, regulation, and licensing standards. Dr. Koh’s research interests include diagnostic assessment for learning and evaluation design, methods, and theory. She earned her PhD in Assessment, Evaluation, and Educational Policy from Columbia University.
Eugene Nelson; Professor of Community and Family Medicine at The Geisel School of Medicine at Dartmouth and The Dartmouth Institute for Health Policy and Clinical Practice.
Eugene Nelson is a professor of community and family medicine at The Geisel School of Medicine at Dartmouth and The Dartmouth Institute for Health Policy and Clinical Practice. Nelson is a national leader in health care improvement and the development and application of measures of quality, system performance, health outcomes, value, and patient perceptions. His current work is focused on using patient-centered registries to develop learning health systems capable of coproducing improved health care and innovative science. In the early 1990’s, Nelson and his colleagues at Dartmouth began developing clinical microsystem thinking. His work developing the “clinical value compass” and “whole system measures” to assess health care system performance has made him a well-recognized quality and value measurement expert.
Peter Lachman, MD, MPH, MBBCh; Lead Faculty Quality Improvement at the Royal College of Physicians of Ireland (RCPI) in Dublin
Peter Lachman, MD, MPH, MBBChLead Faculty Quality Improvement at the Royal College of Physicians of Ireland (RCPI) in Dublin
Peter Lachman is Lead Faculty Quality Improvement at the Royal College of Physicians of Ireland (RCPI) in Dublin, where he directs the Leadership and Quality programme to develop clinical leaders in quality improvement. He was Chief Executive Officer of the International Society for Quality in Healthcare from 2016 to 2021. He was a Health Foundation Quality Improvement Fellow at IHI in 2005-2006 and developed the quality improvement programme at Great Ormond Street Hospital where he was the Deputy Medical Director with the lead for Patient Safety. He was also a Consultant Paediatrician at the Royal Free Hospital in London specialising in the challenge of long term conditions for children. Dr Lachman was the National Clinical Lead for SAFE, a Heath Foundation funded RCPCH programme which aims to improve situation awareness in clinical teams across England and is now implementing this programme in Ireland, with the HSE and RCPI. He is the lead editor of the OUP Handbook on Patient Safety published in April 2022; Co-Editor of the OUP Handbook on Medical Leadership and Management published in December 2022; and Editor of the OUP Handbook on Quality Improvement to be published in 2023.
Matthew Huei-Ming Ma;Professor of Emergency Medicine at National Taiwan University, and the Superintendent of National Taiwan University Hospital
Matthew Huei-Ming Ma
Dr. Ma received his M.D. from National Taiwan University, Taiwan in 1989. After receiving residency training in internal medicine, emergency medicine, and cardiology, he received a PhD in Health Policy and Management from the Johns Hopkins University in 1998. He is now Professor of Emergency Medicine at National Taiwan University, and the Superintendent of National Taiwan University Hospital, Yunlin Branch A renowned international expert in emergency medicine, EMS and resuscitation, Prof. Ma has played a key role in contributing to the advancement of pre-hospital care, community chain-of-survival, and resuscitation science, particularly in Taiwan. He currently serves on the Asian Association for EMS as Chair, and the Pan Asian Resuscitation Outcomes (PAROS) CRN as Vice Chairman. Since 2017, Professor Ma has been known for successfully implementing a series of digital health innovations in Yunlin, a low-resourced county in Taiwan, to narrow the gaps in equity, access and quality in health care delivery. His innovative approaches are gradually disseminated to other parts of Taiwan, and have received the Gold Medal of 2021 Taiwan Sustainability Action Award, and 2021 National Innoaward.
Brant Oliver; Healthcare Improvement and Implementation Scientist, Educator, Leader, and Board-Certified Family and Psychiatric Nurse Practitioner.
Brant Oliver is a healthcare improvement and implementation scientist, educator, leader, and board-certified family and psychiatric nurse practitioner. Dr. Oliver’s work focuses on applied healthcare improvement science research with a focus on “3C” (complex, costly, and chronic) conditions including MS, IBD, CF, and others, as well as Coproduction, Learning Health Systems (LHS), and Shared Decision Making (SDM). He has been in clinical practice since 2003, working primarily as a certified MS specialist (MSCN) and a MS neurobehavioral nurse practitioner. Dr. Oliver is an Associate Professor in the Departments of Community and Family Medicine, Psychiatry, and the Dartmouth Institute at the Geisel School of Medicine at Dartmouth. He is a Lean Six Sigma Black Belt and experienced in Clinical Microsystems and IHI Model for Improvement approaches, including the IHI Breakthrough Series (BTS) model. He specializes in healthcare improvement measurement and analytics and teaches graduate students, residents, and post-doctoral fellows in improvement science, methodology, measurement, and analytics.
Patricia Lahana MMI
Patricia Lahana MMI
Supporting continuous improvement in healthcare is the common thread in my career. By facilitating communication between healthcare professionals, patients and staff, using my knowledge and experience with quality management and innovation, I build bridges and spark the intrinsic motivation that fuels continuous improvement. Analytical and innovative thinking from a people-centered perspective and strong communication skills are among my strengths. This enables me to unravel complex issues and translate them into a concrete path to success.
Anette Peterson; Head of healthcare section at the regional management office in Region Jönköping County, Sweden
Anette Peterson is head of healthcare section at the regional management office in Region Jönköping County, Sweden, and in her work as a healthcare strategist she brings extensive practical experience and focuses on what is needed to succeed in improving healthcare. Anette is a Registered Nurse and has a PhD in improvement science and leadership at Jönköping University. Anette has over 20 years of experiences of quality improvement work and have educated many teams over the years in different Quality improvement collaboratives.
Karen Luxford; Group CEO, Australian Council on Healthcare Standards (ACHS) & ACHS International
Dr Karen Luxford is the Group CEO of, Australian Council on Healthcare Standards (ACHS) & ACHS International. Dr Luxford has extensive experience in governance, strategic planning, safety and quality, healthcare standards, engaging with a wide range of stakeholders and leading organizational change. Dr Luxford is a senior executive in health with over 30 years’ experience in a range of leadership roles in the public, not for profit and private sectors including CEO of, Royal Australasian College of Dental Surgeons, A/g CEO and Executive Director, Clinical Excellence Commission NSW and GM of the National Breast and Ovarian Cancer Centre in Australia. Dr Luxford is a Board member & President-Elect of ASQua, a Council member of Standards Australia, the ISQua EEA Accreditation Council, a Graduate of the Australian Institute of Company Directors (AICD), a Certified Health Executive (CHE) and Fellow of the Australasian College of Health Service Management (ACHSM) and the Australian Institute of Managers & Leaders (IML). Dr Luxford is an alumni Harkness Fellow in Healthcare Policy & Practice, Harvard Medical School, Boston, USA and is passionate about health care.
Rob Padbury; Director of Surgery and Perioperative Medicine in the Southern Adelaide Local Health Network (SALHN)
Professor Padbury is the Director of Surgery and Perioperative Medicine in the Southern Adelaide Local Health Network (SALHN) since 2001. He has worked at Flinders Medical Centre since 1986. He is also the Clinical Lead for Clinical Improvement Programmes within SALHN. He was the Surgical lead in the establishment of the SA Liver Transplant Unit at Flinders Medical Centre in 1992, following periods of training in Paris, France and Birmingham, UK. Professor Padbury oversaw the development of clinical protocols and the adoption of clinical practice improvement programmes within the Division. He was the foundation President of the ANZHPBA (Australian and New Zealand Hepatic, Pancreatic and Biliary Association) and the Chairman of the SA Surgical Taskforce. His current clinical practice is in the area of liver, pancreas and gallbladder surgery, hernia surgery and vascular access for chemotherapy.
Joel Roos MD, MBA, MHCDS, CPE; Vice President of International Accreditation, Quality Improvement and Safety for Joint Commission International
Joel A. Roos
Dr. Joel Roos is the Vice President of International Accreditation, Quality Improvement and Safety for Joint Commission International where he is responsible for developing and leading the overall strategic direction of JCI’s accreditation and certification programs Dr. Roos has been dedicated to improving patient safety and the quality of care for active military personnel, their families, and veterans across the country. Most recently, Dr. Roos was the Assistant Deputy Under Secretary for Health for Quality, Safety and Value at the Veterans Health Administration in Washington, D.C. Prior to this role, Dr. Roos was the commanding officer at Naval Medical Center San Diego, overseeing the 268-bed multispecialty hospital with more than 6,500 military and civilian personnel and 25 graduate medical and dental education programs. As the US Navy Seventh Fleet Surgeon in Yokosuka, Japan, Dr. Roos was responsible for theater security cooperation throughout the entire Indio-Asia-Pacific region utilizing medicine as the common focus. Dr. Roos earned his MD from the University of Cincinnati College of Medicine; an MBA in health care management from Brenau University, and an MS in health care delivery science from Dartmouth College, Hanover.
Anuradha Pichumani; OBGYN consultant, Infertility Specialist and Executive Director of Sree Renga Hospital, Chengalpattu, Tamilnadu, India
Dr. Anuradha Pichumani
I ,Dr.Anuradha Pichumani am an OBGYN consultant, Infertility Specialist and Executive Director of Sree Renga Hospital, Chengalpattu, Tamilnadu, India . As a practising ambassador of healthcare quality, I coordinate the various activities in multiple Quality organisations. I am an NABH (National Accreditation board for Hospitals )Assessor & Chair, Quality Professionals Wing, CAHO(Consortium of Accreditated healthcare Organisation),India. I am an elected member of Executive Board of ASQua(Asian society for quality in healthcare ) ; ISQua Expert and Tutor (International society for quality in healthcare); represent India on ISO TC 304 – Healthcare Organization Management Standards; member of Person and Family Centred Advisory Council (PFCAC) and Educational Advisory Committee, ISQua , an Associate Faculty at Ariadne Labs, Harvard Unoiversity ,USA. A consistent and active contributor to national , international conferences ,publications in journals and as faculty on the topics of Obstetrics, Gynaecology, Infertility and Healthcare Quality. Have been awarded the Quality Champion Award by CAHO,2023, QualTech Prize 2022 -for Best Presenter and Best QI Project-,National Innovation Award 2020, the Best State Representative Award from CAHO in 2019, the Outstanding Woman Professional Award by the FICCI Ladies Organisation, Chennai 2017 and Dr.C.S.Dawn Prize at the All India Congress of Obstetricians and Gynaecologists in 2015.
Jose Joaquin Mira PhD, MSc; Miguel Hernandez University and Head of the ATENEA Research Group, FISABIO. Chair of the ERNST Consortium, COST Action 19113
Jose Joaquin Mira PhD, MScProfessor at the Miguel Hernandez University and Head of the ATENEA Research Group, FISABIO. Chair of the ERNST Consortium, COST Action 19113
Clinical Psychologist. Professor at the Miguel Hernandez University and Head of the ATENEA Research Group, FISABIO. Chair of the ERNST Consortium, funded by COST Action 19113. Long-standing interest in quality assurance, patient safety and health service research. Committed to just culture in health and care institutions, ensuring patients' right to be informed when an adverse event occurs and fostering resilience among health and care workers. Open disclosure and supporting second victims are the focus of my current research. I have been involved in multidisciplinary research teams, so I have had the opportunity to learn in a collaborative atmosphere in a national and international context.
Axel Ros, MD, MBA, MHCDS, CPE; Associate Professor at the Jönköping Academy for Improvement of Health and Welfare, School of Health and Welfare, Jönköping University, Sweden.
Axel Ros, MD, PhD, is an Associate Professor at the Jönköping Academy for Improvement of Health and Welfare, School of Health and Welfare, Jönköping University, Sweden. Associate Professor Ros is by profession, a surgeon. He has a position as a research leader at Futurum, the Research and Education centre in Region Jönköping County, to coordinate research activities in patient safety and quality improvement. He is a member of the board at the Jönköping Academy for Improvement of Health and Welfare. He also has a part-time position as Chief Medical Officer/Patient Safety Leader in Region Jönköping county healthcare system. Associate Professor Ros is a member of the Swedish national patient safety coordination group in the national system for knowledge management of healthcare within healthcare regions in Sweden, where he provides academic expert knowledge in patient safety to the national coordination group. Associate Professor Ros was Head of the Department of Surgery at the County Hospital Ryhov in Jönköping 2004 – 2012. During this period, he was engaged in several improvement projects in healthcare – for example, he introduced the WHO Surgical Safety Checklist in Sweden, and led an initiative to implement quality audits in trauma care. The research in patient safety that Associate Professor Ros is engaged in at the Jönköping Academy is diverse, with the common denominator that the projects are based on patient safety issues raised by clinicians aiming for improvement in the healthcare sector where they work. Current research projects are in: suicide as an incident of patient harm, occupational health and patient safety, safety in medication for older persons, patient safety and resilience in paediatric oncology, and healthcare management.
Ulfat Shaikh; Professor of Pediatrics and Medical Director of Healthcare Quality at the University of California Davis Health.
Dr. Ulfat ShaikhProfessor of Pediatrics and Medical Director of Healthcare Quality at the University of California Davis Health.
Dr. Ulfat Shaikh is Professor of Pediatrics and Medical Director of Healthcare Quality at the University of California Davis Health. The focus of Dr. Shaikh’s work is on designing, implementing, and evaluating health systems improvement methods across a broad range of health care settings to improve health care delivery and outcomes. At UC Davis, she has led over 500 clinicians in quality improvement and patient safety initiatives across departments, linking initiatives to trainee education, and managing improvement teams through a learning health system model. She served as Clinical Quality Officer at the California Department of Health Care Services from 2012-2015. She is the Associate Editor of PSNet, a national web-based patient safety resource funded by the Agency for Healthcare Research and Quality. Dr. Shaikh was named the American Board of Pediatrics 2020 Paul V. Miles Fellow in recognition of her contributions to improving the quality of health care for children. A board-certified general pediatrician for over 20 years, Dr. Shaikh completed her medical education at Goa Medical College, India and pediatric residency at Albert Einstein College of Medicine, New York. She has a Master’s in Public Health from the University of Medicine and Dentistry of New Jersey and a Master’s in Clinical Research from the University of California Davis. She was trained in quality improvement at the Institute for Healthcare Improvement, Intermountain Healthcare, and Johns Hopkins Medicine.
Karan Thakur; Vice President - Sustainability & Public Affairs for the Apollo Hospitals Group .
Dr. Karan ThakurVice President - Sustainability & Public Affairs for the Apollo Hospitals Group
Kathryn Turner; Psychiatrist and Executive Director of Metro North Mental Health, a large mental health and addiction service in Brisbane, Australia.
Dr Kathryn Turner is a Psychiatrist and Executive Director of Metro North Mental Health, a large mental health and addiction service in Brisbane, Australia. She has had a longstanding interest in education, training, and continuous improvement of quality and safety in healthcare systems, evaluation, and a focus on culture in the workplace. Dr Turner led the implementation of the Zero Suicide framework in her previous service, the Gold Coast Mental Health and Specialist Services. Her publications have demonstrated significant positive outcomes of this work. Dr Turner implemented a Restorative Just Culture framework into the service, providing support for consumers, carers, clinicians and the organization to heal, learn and improve following the loss of a consumer to suicide. In 2018, she was awarded the Royal Australian and New Zealand College of Psychiatrists Margaret Tobin Award for administrative psychiatry.
Katerina Tarasova; Executive Director, International Accreditation and Health Education Accreditation, Accreditation Canada and Health Standards Organization, Canada
Katerina TarasovaKaterina Tarasova
With 17 years of experience in international development, strategic planning and health systems strengthening, Katerina has a proven track record for building lasting partnerships, helping advance quality and patient safety in more than 35 countries. She has also collaborated with funding agencies such as the European Commission, PAHO, and World Bank to mobilize international projects focused on healthcare, education, and socio-economic development. Katerina is a member of the Board for the Canada-Arab Business Council, and Committee Member for the International Advisory Committee of the Royal College of Physicians and Surgeons. She holds a master’s degree in International Affairs and a Diploma in European Integration from Carleton University in Canada.
Leslee Thompson; Chief Executive Officer of Health Standards Organization (HSO) and Accreditation Canada,
Leslee is passionate about working with people around the world to achieve quality health services for all. Starting out as a Registered Nurse, she now has 25 years of senior executive and corporate director experience that spans multiple geographies and sectors including heath care, medical technology, government and retail. She has successfully led many organizations and systems through challenging periods of change, including a high profile teaching hospital turnaround. She is frequently invited to speak, write, teach and serve on high profile boards. Her pioneering work on partnering with patients to improve outcomes is internationally recognized and celebrated. As Chief Executive Officer of Health Standards Organization (HSO) and Accreditation Canada, she continues to blaze new trails. Under her leadership, these organizations are united in the building of world class health standards and innovative assessment systems so people in their local jurisdictions can save and improve lives.
Veerle van Engen; Doctoral researcher at the Erasmus School of Health Policy & Management (ESHPM), Erasmus University Rotterdam, The Netherlands.
Veerle van Engen
Veerle is a doctoral researcher at the Erasmus School of Health Policy & Management (ESHPM), Erasmus University Rotterdam, The Netherlands. She has a background in Strategic Design at Delft University of Technology with a specialization in healthcare. Her main interest is how healthcare systems change, with focal attention for how these changes affect the work experience and wellbeing of healthcare professionals. Currently, she studies this in the context of Value Based Health Care using the lens of complexity science. One of her learnings is that successful change is well-designed next to well-managed. In her early career, Veerle recently co-founded the ‘Early Career Network for Health Outcomes Research and Management’ (ECHORM). She is happy with the opportunity to join the ISQua2023 international conference to meet you and together explore new horizons in healthcare!
Siri Wiig, PhD,; Centre Director at SHARE - Centre for Resilience in Healthcare, at the University of Stavanger, Norway
Siri Wiig, PhD, is Centre Director at SHARE - Centre for Resilience in Healthcare, at the University of Stavanger, Norway. The SHARE centre is the largest research group in Norway doing research on quality and safety in healthcare. Wiig is full Professor of Quality and Safety in Healthcare Systems at the Faculty of Health Sciences, UiS. Key research interests are resilience in healthcare, patient safety, quality improvement, safety investigations, user involvement, risk regulation, leadership, and learning in socio-technical systems.
Carolina Wannheden; Medical informatician and Associate Professor in Health Informatics at Karolinska Institute
Medical informatician and Associate Professor in Health Informatics at Karolinska Institutet in Stockholm, Sweden. I also work at the Innovation Center at the Karolinska University Hospital, Stockholm. My research interests concern the use of new models and methods of care for enhancing partnerships between persons living with chronic illness, caregivers, and their healthcare teams. I’m specifically interested in how eHealth services can support individuals in their self-care and how they influence interaction and collaboration between different actors. Currently, I’m engaged in pilot projects testing the use of telemonitoring to support hospital at home care of individuals with moderate to severe chronic illness. I’m also engaged in research exploring the implementation of safety-netting strategies in primary and emergency care. Finally, I co-lead a research program studying the development and implementation of patient- and caregiver-driven health innovations.
Dean York; Director of consumer engagement at Te Tāhū Hauora Health Quality & Safety Commission,
Deon York is director of consumer engagement at Te Tāhū Hauora Health Quality & Safety Commission, responsible for all aspects of the Commission’s internal and external consumer engagement strategies and activities. His prior experience spans the public, private, and community sectors. He is involved nationally and internationally with the haemophilia community, having worked for more than 25 years to improve care. Deon is driven by contributing to a health sector that is determined and shaped by what matters to the people that it serves
Søren Valgreen Knudsen; MD, sociologist and PhD specializing in health inequalities as well as quality of care; Region North Denmark
Søren Valgreen Knudsen
Søren Valgreen Knudsen is a MD, sociologist and PhD specializing in health inequalities as well as quality of care. He has published several articles with a focus on quality improvement and patient safety, as well as epidemiological studies on inequality in quality of care and in clinical outcomes. Currently employed in Psychiatry in Region North Denmark, where he has carried out a number of improvement initiatives based on the “Patient Inventory” method. In addition, Søren is connected as a postdoc to the Danish Center for Health Services Research at Aalborg University. Søren has presented his research at a number of international conferences. With his background in sociology, he also focuses on developing concepts and frameworks to describe the healthcare system and its challenges. Most recently, he has worked on developing a comprehensive framework of the determinants that influence inequality in health conditions and in the health care system.
Christian von Plessen; Senior Advisor for Health Care Quality and safety to the Health Authority of the Canton of Vaud in Switzerland.
Christian von Plessen
Christian von Plessen is a senior advisor for health care quality and safety to the Health Authority of the Canton of Vaud in Switzerland. In addition, he works as a senior physician at the University Centre for General Medicine and Public Health in Lausanne. He is a recognized expert in quality improvement and patient safety in Switzerland and abroad. His current practical work and research are focused on coproduction of healthcare service, of quality improvement and of health research as a powerful approach to system change in health care.
Aricca Van Citters; Senior Research Scientist at The Dartmouth Institute for Health Policy and Clinical Practice within the Geisel School of Medicine at Dartmouth.
Aricca Van Citters
Aricca Van Citters is a Senior Research Scientist at The Dartmouth Institute for Health Policy and Clinical Practice within the Geisel School of Medicine at Dartmouth. Her research interests include understanding how learning health systems can enhance patient and clinician partnerships, improve health outcomes, and support the delivery of high value care. She has a particular interest in supporting communication between healthcare professionals and people with chronic or serious illness, with research projects focused on the sharing and visualization of patient-reported and clinical data. She has led co-design processes and formative evaluations of registry-based learning health system projects that support coproduction of healthcare services for people living with serious illness, adult inflammatory bowel disease, rheumatology conditions, cystic fibrosis, and other complex chronic illnesses.
Pa-Chun Wang; Chief executive officer of the Joint Commission of Taiwan (JCT)
Dr. Pa-Chun Wang is currently the chief executive officer of the Joint Commission of Taiwan (JCT), and a full professor at the Fu Jen Catholic University School of Medicine, Taipei, Taiwan. Dr. Wang holds MD degree from the China Medical University, Master of Science degree in Health Policy and Management from the Harvard School of Public Health, and EMBA from the National Taiwan University. He finished his otolaryngology fellowship at the Massachusetts Eye and Ear Infirmary, Harvard Medical School. Dr. Wang is the President of Asian Society for Quality in Health Care (ASQua). He served as board directors in several professional organizations, including Taiwan Otolaryngology Society, Taiwan College of Hospital Executives, Taiwan Association of Healthcare Quality. Dr. Wang is also the President of the Taiwan Society of Simulation in Healthcare, active member of the National Association of Healthcare Quality (NAHQ, USA), International Otopathology (Schuknecht) Society and the Collegium Oto-Rhino-Laryngologicu
Ulrica von Thiele Schwarz; Psychologist and professor in psychology at the School of Health, Care and Social Welfare at Mälardalen University and the Procome research group at Medical Management Centre, Karolinska Institutet
Ulrica von Thiele Schwarz
Ulrica von Thiele Schwarz is a Reg. Psychologist and professor in psychology at the School of Health, Care and Social Welfare at Mälardalen University and the Procome research group at Medical Management Centre, Karolinska Institutet, Sweden. Part of the first cohort of Vinnvård Improvement Science Fellows in Sweden, her research is concerned with how to design, implement and evaluate interventions in organizations so that the value for service users, staff, organizations and the system at large can be maximized. The research covers a broad range of different types of initiatives (e.g., eHealth such as self- and distance monitoring, parental programs, reduction of low value care etc) across a variety of settings such as social services and primary care. Her current research includes studies on fidelity and adaptation of evidence-based interventions with a specific focus on the professional perspective, including how decisions are made and how dealing with the fidelity and adaptation dilemma affects professionals psychosocial work environment.
Jennifer Yoon; Deputy Chief Nursing Executive and Vice President of Quality, Patient Safety & Risk at Humber River Health in Toronto, Ontario
Jennifer Yoon is a distinguished healthcare professional who has made significant contributions to the healthcare sector in nursing, research and policy work. Before nursing, Jennifer was part of research teams between the University of Toronto and Brigham & Women's Hospital (Harvard Medical School) conducting genetic sequencing for the Human Genome Project. Jennifer's journey in nursing began when she completed her Baccalaureate in Nursing from Toronto Metropolitan University. She then continued her education by obtaining her Masters in Sciences (Quality Improvement and Patient Safety) from the University of Toronto. Jennifer's education allowed her to become an influential figure in healthcare policy, as she worked as a Senior Policy Analyst in the Health Human Resources Division of the Ministry of Health and Long-Term Care, Government of Ontario. Jennifer's leadership skills and expertise in healthcare policy led her to become the Director of Professional Scholarly Practice at London Health Sciences Centre. Jennifer is currently the Deputy Chief Nursing Executive and Vice President of Quality, Patient Safety & Risk at Humber River Health in Toronto, Ontario. Her passion for improving patient outcomes through evidence-based practice and innovation has led the path for pursuing her PhD in Nursing from Queen's University. Her research is focused on strategic nursing workforce planning, high reliability organizations, and optimal patient outcomes. Jennifer is also an adjunct lecturer at the University of Toronto Lawrence S. Bloomberg Faculty of Nursing.