Joint Statement on Patient Safety

The International Society for Quality in Healthcare (ISQua) and the International Hospital Federation (IHF) attended the World Health Organization (WHO) Consultation on Global Patient Safety 2020-2030 in Geneva, Switzerland, from 24th – 26th February 2020.

The International Society for Quality in Healthcare (ISQua) and the International Hospital Federation (IHF) attended the World Health Organization (WHO) Consultation on Global Patient Safety 2020-2030 in Geneva, Switzerland, from 24th – 26th February 2020.

The challenges facing people receiving care and the difficulties in providing safe care were discussed by over 100 experts from over 40 countries, to develop a road map for the WHO to recommend to its member states. To this end, WHO Director-General Dr Tedros Adhanom Ghebreyesus announced a new WHO Flagship Initiative: A Decade of Patient Safety 2020-2030, which will respond to the global movement and the latest developments in the area of patient safety.

IHF and ISQua will support key elements of the work to be undertaken in the Patient Safety Decade so that health and healthcare can be safe in the future. In partnership, we will support the key learnings from the consultation, including:

  1. Leadership and the development and facilitation of a culture of safety are key foundations for a safe system. This includes the psychological safety of individuals.
  2. Patient safety must be included in health policy as well as other policies that impact on health.
  3. The people’s voice and coproduction of safety with citizens, patients and their families is a non-negotiable part of developing a safe healthcare system
  4. A focus on human factors and designing systems for safe care delivery is fundamental to safe care.
  5. Providers and all relevant staff must be educated in the science and practice of patient safety. Patient safety should be embedded in higher education as well as in continuous professional development.
  6. Learning systems need to be established to share best practices, people’s experiences, as well as from critical incidents across the globe.
  7. Safety must be an integral part of Universal Health Coverage all along the continuum of care.
  8. Measurement must be practical, easy to do, and valuable to those taking the measures. Resulting data should be able to tell a story, demonstrate an impact and relate to relevant indicators to ensure continuous improvement.
  9. All interventions need to be based on research in patient safety, required to provide the evidence base.
  10. Global challenges and infection control awareness campaigns must be conducted, and learnings must be spread.
  11. Sufficient human and financial resources must be allocated to support the proper development of all of the above key points.   

Person safety in healthcare should be normalised, considered as a daily practice and as a core dimension of healthcare. All of the key elements must be based on shared values such as transparency and willingness to overcome disciplinary barriers. Patient safety is a universal issue for which the concept of glocalization applies, as it must be implemented according to local specificities while respecting the global action plan to improve safe care worldwide.

The spread of these key learnings can be amplified in our global and flexible networks who rapidly disseminate what works and what can be learnt.

IHF and ISQua commit to placing patient safety at the core of our work. We contribute to the development of clinical and safety programmes in specific areas, such as medication safety and infection control. Simultaneously, we accelerate profound system understanding so that safe processes can be designed.


Further reading:

Joint Statement from ISQua & IHF on Patient Safety – February 2020

WHO Flagship Initiative: A Decade of Patient Safety 2020-2030 – WHO’s response to global call for action on patient safety

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Nourhan Kawtharani


Nourhan, a quality and safety coordinator with eight years of experience in ambulatory healthcare in Lebanon, aims to deepen her understanding of the systemic and holistic approach to healthcare through this fellowship.

She aims to identify gaps and develop tailored interventions that address specific contexts rather than applying general solutions. Engaging with diverse professionals and perspectives during this educational journey will expand the application of these concepts across different cultural settings.

Nourhan emphasizes the importance of promoting a culture of continuous learning and improvement within healthcare institutions, considering it a vital leadership responsibility to integrate quality and safety initiatives into the organizational culture.

Nourhan's commitment to patient safety and quality management includes sourcing practical resources and transforming insights into actionable knowledge to drive continued progress in healthcare practices and outcomes.

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Elom Otchi


Elom is passionate about improving quality of care and patient safety outcomes.

In view of this, he has had the opportunity to work in various capacities with various organisations including AfIHQSA, WHO, UNICEF and others undertaking research, supporting the development of national quality policies and strategies, facilitating the establishment of quality governance systems across all the levels of the health sector and building capacity of national and sub-national quality leads/teams to institutionalize the practice of quality and patient safety across the continent.

He has also worked extensively across all levels of care in the health sector of Ghana, including leading the Quality & Patient Safety program in its largest teaching hospital.

I would like to use this Fellowship as a learning platform and an opportunity to acquire the requisite knowledge, skills and competencies to complement ongoing efforts by like-minded individuals and organizations to continuously advance improve the quality and patient safety in Ghana and the continent.

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Stephen Taiye Balogun


Stephen is a Senior Programme Officer at the Institute of Human Virology in Nigeria as well as Country Representative for Health Information for All (HIFA).

Stephen plans to use this opportunity to maximise his impact by championing the cause of patient safety and quality in Nigeria and across Africa.

Stephen says "Quality and safety is a major wheel through which universal healthcare coverage can be achieved. The goal is to be a bridge in the gap between the International Quality Improvement and Patient Safety community and my country to ensure rapid spread, adoption, implementation and practice."

We are looking forward to working with both Stephen and our 2020 winner Rhoda Kalondu over the next year.

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Dr Rhoda Kalondu


Rhoda is the Head of the Patient Safety Unit at Kenyatta Hospital in Nairobi and wants to use this Fellowship to learn how to establish a culture of safety and develop systems for assessment and analysis at her institution, and more widely. As well as this, Rhoda intends to develop and execute an intervention to improve patient safety in Kenyatta National Hospital.

It is one thing to institute measures and processes for improvement, but quite another to change the culture of an environment. Rhoda's ambition to lead others in this change inspired the panel.

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Dr Subhrojyoti Bhowmick


I am an MBBS graduate from Calcutta University with a Gold Medal in Gynecology & Obstetrics.

I have completed M.D in Pharmacology from IPGME& R, Kolkata and have over 12 years of experience in the field of Clinical Research, Pharmacovigilance and Medication management in Hospitals.

I have completed certification in Clinical Research Administration & Project Management from Stanford University, USA and in Patient Safety from Johns Hopkins University, USA.

I am an Assessor for National Accreditation Board for Hospitals & Health care providers (NABH), India assessing hospitals for medication safety and clinical quality standards and NABH Assessor for Ethics Committee Accreditation program in India as well.

I serve as the Chairperson, Institutional Ethics Committee of Health Point Hospital, Kolkata and am associated with 2 other Hospital ethics committees as a member.

I finished my Fellowship in Healthcare Quality from the International Society of Quality in Healthcare (ISQua) from Ireland in 2017.

I have published several research articles and have also authored a chapter on “Regulations governing Clinical Trial” in the book “Fundamentals of Clinical Trial & Research”.

I am a peer reviewer for prestigious international journals like the British Journal of Clinical Pharmacology, CNS Drugs and Drug Safety case reports.

I am the recipient of the UK Seth Oration Award for Best Clinical Pharmacology paper by the Indian Pharmacological Society in 2009 and the “Most promising Healthcare professional in Patient Safety in India” award by the Asian African Chamber of Commerce and Industry in October 2018.

Recently in April 2019, I received the Young Quality Achiever award by Consortium of Accredited Healthcare Organizations (CAHO), India for 2019 for my work in the field of medication safety and clinical research.

I have a keen interest in teaching and am visiting adjunct faculty of Pharmacology at KMC, Mangalore, India and for Healthcare technology at MAKAUT, Kolkata, India.

I was associated with Stanford University School of Medicine, in the USA as a Senior Clinical Research Associate from 2015 to 2017 and have certification in Biostatistics, Evidence-based Medicine and Medical Writing from Stanford University.

Currently, I am working as the Clinical Director of Academics, Medical Quality and Clinical Research at Peerless Hospital and B K Roy Research Centre, Kolkata.

I am very happy and thrilled to receive the prestigious ISQua Lucian Leape Patient safety Fellowship Award for 2019 and I look forward to honing my skills further in the field of healthcare quality and patient safety through my experiences during this fellowship.

I sincerely believe that successful completion of this fellowship will help me evolve as a more confident Patient safety leader in India who in turn can provide significant inputs on policy changes through NABH for the Indian healthcare system.

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