This is the sixth session offering an overview of the knowledge that underpins the coproduction of healthcare service. This session will briefly review what has been introduced in the first five sessions and will explore their integration and application in the daily work of coproducing healthcare service.

We must use time wisely and forever realize that the time is always ripe to do right.” – Nelson Mandela

It  has been five years since I started my journey with you at ISQua and now it is time to say farewell. I have been honoured and privileged to be the CEO and to be tasked with transformation of the Society into a global organisation with an impact around the world. I have visited many of you over the years, meeting people who are dedicated to making a difference. I have been inspired by your determination.

“Always be a little kinder than necessary.” —James M. Barrie

It has taken a pandemic with all the consequences of lack of preparedness and often an inadequate response, for us to realise how fallible we are. There are many lessons on what true leadership should look like and how the absence of leadership can be catastrophic. The success of the response has rested on the hard work of those on the frontline and on the acceptance of citizens to be sensible and follow public health advice.

After a year of living with COVID-19, I would like to reflect on the way we have responded to the pandemic and how it has impacted on the quality of care. While it may be easy to look back and find fault in how we responded, there are many positives and lessons that can be taken forward.

ISQua's President, Wendy Nicklin reported that her 3-year term concludes at this meeting. The key points were highlighted in her report:

From theory to practice: national approaches adopted in Namibia and Mozambique to improve the quality of health services 

Date and Time: Wednesday, 9th December, 12:00 – 13:30 CET