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By Wendy Nicklin, ISQua President Monday. Dec 3, 2018

My Visit to the ISQua Office

As ISQua President, I had the opportunity to spend 4 days in Dublin, November 12 – 15, at the ISQua office as well as meet with key colleagues with whom we work closely with. This was an extremely informative and welcoming visit. 


While there is close interaction with Peter and the staff at the annual conference and at Board meetings, time to truly talk, share perspectives and conduct business face-to-face is highly limited.  These 4 days provided time to connect on a different level. 


Meeting with each of the ISQua teams – education, events, accreditation, and corporate afforded me time for formal and informal time to discuss key issues.  This is an exceptional and hardworking group of professionals, key to the success of ISQua.


In addition, I was pleased to meet with Pat O’Connor, who is undertaking the review of the education program.  Most organizations conduct internal audits on a regular basis and this review of the education program will provide valuable feedback and recommendations as we continue to strengthen this important aspect of our work.


Later that same day, Pat and I met with the QI Scholars, who are guided and mentored by Peter.  We had a stimulating dialogue session about Leading for Quality and Safety.  The healthcare future is bright after having an experience such as this, interacting with our future leaders.


I also met with Jerome Forde, our HR Consultant.  He and his team provide significant guidance and support to Peter on all HR related issues.  This expertise is sincerely appreciated and has strengthened the human resources management and direction of ISQua.  


The work underway to open the IEEA in Geneva is progressing well.  Progress on several of the legal steps was achieved at the time of this visit.


I obtained many updates on progress being made on all key initiatives.  Suffice it to say that the organization continues to progress and build on the success of the Kuala Lumpur conference.


My sincerest thanks are extended to Peter and the entire ISQua team for their warm reception and commitment to the continuing progress and success of ISQua. 



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