This is a very important week for the healthcare world and whole Community: we celebrate, globally, patient experience week.

One of the best definitions for Patient Experience was made by the Beryl Institute: the sum of all interactions shaped by an organisation's culture that influence patient perceptions across the continuum of care.

In 2019, ISQua took an important step towards greater understanding, support and active participation of patients and families in all its actions with the creation of the Patient and Family Care Partner Council (PFCAC). The council aims to influence all of ISQua's activities, having a patient / family member on all the Organisation's councils.

This week celebrates the Patient Experience worldwide and we would like to renew our commitment to the community and encourage everyone to participate and share their experiences of improving the experience of their patients and their families - building a better health system for all, but specially for Patients.

Be brave! Much love,

Isabela Castro
ISQua Honorary Advisor