Offering the latest news in health care quality and safety, the ISQua blog also features guest posts from the best and brightest in the industry.
We enjoyed hosting Dr Gary Klein for a live webinar on Critical Crisis Thinking: Problem Detection recently. The second webinar in the Critical Crisis Thinking Learning Journey, this lecture described the process of problem detection, identified some ways that problem detection can fail, covered some barriers to problem detection at the team/organizational level, examined some of the lessons we have learned about problem detection from Covid-19, and suggested some tactics and techniques to support better problem detection.
The International Society for Quality in Health Care lost its first CEO and one of its most ardent supporters when Lee Tregloan passed away in Melbourne, Australia on 7th July 2020. Lee was awarded ISQua Life Membership at ISQua's Copenhagen conference in 2008, in recognition of her thirteen years of committed service as our first CEO from May 1995 to April 2008.
Over the past several weeks, we have all been reminded about the inequities that exist within our society via shocking and inexcusable actions. Sadly, these are just the latest in a series of events that have spanned generations in the United States and globally. Even those of us who have believed we have been strong champions for equity have been further “awoken” to the fact we need to do more. In fact, as a white male, I am obligated to do more to help shape a future where inequity no longer exists.
This is a crucial moment in time as we observe a myriad of storms that are gathering: the Black Lives Matter storm testing systemic racism consciousness and our morale fabric; the COVID-19/financial storm that is dashing public health protection measures against economic recovery; the social media storm influencing mindsets and behaviours; and an employee storm of no permanence and uncertainty.
On either side of the Atlantic, the US Black Lives Matter protests over the death of George Floyd, and the calls for a UK enquiry into the disproportionate death rate from the COVID-19 infection of black, Asian and minority ethnic (BAME) groups, are energising communities and fair-minded folk globally.
South Africa has one of the highest inequality levels in the world and an extremely polarised healthcare system. On the one end, there exists a seemingly high-functioning, expensive private healthcare system serving approximately 16% of the population with hospital services, and up to a third of the population with out-patient services.
The National Covid-19 Doctors on Call Program has been in operation since 27th March 2020 and we have currently raised sufficient funding to run the program until the 30th June 2020.
Based on the success of the program, the expected spread of the Coronavirus and our assessment of the needs of the vulnerable communities we have been supporting, we believe there is significant value in continuing the operation of the helpline until December 2020.