It was with the remarkable Italian renaissance city of Florence in mind, that the International Society for Quality in Health Care (ISQua) bestowed the title “Emotion, inspiration and creativity – pathways to global health quality” on our 37th international conference.
As 1st April 2020 dawned in Australia, I realised it was April Fool’s day. But it wasn’t pranks from my children, friends or colleagues that I was immediately on alert about. It was what everyone does these days, in this era of the coronavirus.