Offering the latest news in health care quality and safety, the ISQua blog also features guest posts from the best and brightest in the industry.
Healthcare organizations are patterns of energy, webs of human conversations and decisions. Think about this reality; relationships and interactions are the ‘genetic code’ of healthcare quality, people are not just individuals but rather individuals standing in the middle of many relationship systems.
Quality is made up of interconnecting circles of complex activity; however, we are conditioned to see and think in quality straight lines. What we see depends on what we are prepared to see. Without exploring assumptions, healthcare organizations will be held hostage to indifference to quality failure and will be unable to reach quality improvement potential.
In my second blog post on 10 September 2019 I talked about three quality and patient safety improvement leadership truths; reflection fuels, people matter, and relationships make the difference.
Today I talk about what leaders can do with the three leadership truths to sustain quality and patient safety improvement. Many healthcare organizations find that identifying changes is relatively easy.