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By ISQua Monday. Nov 23, 2020

WHO GLL and ISQua Webinar: From Theory to Practice - Namibia and Mozambique Featured

From theory to practice: national approaches adopted in Namibia and Mozambique to improve the quality of health services 


Date and Time: Wednesday, 9th December, 12:00 – 13:30 CET


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Given the challenges that health systems worldwide are facing, it is now more important than ever that countries have a defined approach in place for improving the quality of health services. The WHO handbook for national quality policy and strategy outlines an approach for the development of national policies and strategies to improve the quality of health services. A well-defined national direction on quality can create a culture shift and support providers to deliver and users to demand quality care; bring together multiple quality initiatives under a systematic and organized effort to improve quality of care across the health system; secure high-level commitment to quality through stakeholder engagement and consensus-building; and clarify structures for accountability and monitoring of national quality efforts.


Countries are using multiple approaches to define their national directions on quality, in alignment with overall national health sector planning as well as the current COVID-19 context. This webinar will provide an insight into the approaches adopted in Namibia and Mozambique to systematically improve the quality of health services. An overview will be provided of the Namibian experience of developing a national quality policy and strategy. The Mozambique experience will outline how a partnership approach was used to support national and facility-level work on quality of care. Key lessons that emerge from the experience will be shared, alongside a facilitated discussion to share broader country experiences from participants and solicit perspectives on shared challenges. 


Learning Objectives:

The 90-minute session will -

  • Provide an overview of the WHO approach to national direction setting on quality;
  • Provide an insight into the Namibian experience of developing a national quality policy and strategy;
  • Elaborate on the work undertaken in Mozambique to support national and facility-level work on quality of care;
  • Outline the linkages between quality essential health services and COVID-19 building on country experience;
  • Explore key aspects of the learning from both country experiences.


Intended audience:

This webinar is intended for policymakers, administrators, and health workers.


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World Health Organization (WHO)

Dr Shams Syed, Quality Team Lead, Department of Integrated Health Services, WHO

Dr Shams Syed is the Quality Team Lead at WHO Headquarters in Geneva. He directly oversees the WHO national quality policy and strategy initiative, WHO’s technical work on quality in fragile, conflict affected and vulnerable settings and the WHO Global Learning Laboratory for Quality UHC. His WHO career has provided an opportunity to work directly with over 30 countries across the world. In addition, he is currently coordinating design efforts related to the COVID:19 Health Services Learning Hub. He has an academic interest in reverse innovation in global health systems and maintains teaching roles in his spare time, including at Johns Hopkins.

Dr Syed received his medical degree from St. George's, University of London, and practiced as a General Practitioner in the UK. He received postgraduate public health training at the University of Cambridge. Subsequently, he trained in Preventive Medicine at Johns Hopkins University, is US Board Certified in Public Health & Preventive Medicine and a Fellow of the American College of Preventive Medicine.


Ministry of Health and Social Services, Namibia

Dr Apollo Basenero

Dr Apollo Basenero, MBChB, has worked as a medical doctor in Uganda, Eritrea and Namibia. He is currently the Chief Medical Officer, Quality Management (QM) Programme in the Ministry of Health and Social Services (MoHSS) Namibia. He is a Fellow, International Society for Quality in Health Care (ISQua) and Fellow, Arthur Ashe Endowment for the Defeat of AIDS. His achievements include being part of the team that developed the following; Generic MoHSS National QM training curricula for healthcare workers, Consumer Involvement in QM curriculum, QM Coaches curriculum, Trainer of Trainers Programme, QM capacity building framework for the MoHSS, guidelines on; Infection Prevention and Control, Operating Room, Sterile Services and Phlebotomy. He has participated in various research projects, authored and co-authored a number of abstracts and has won a few professional awards. He serves on various key QM committees. Dr. Basenero is very passionate about implementation of continuous quality improvement in healthcare.

Ms Francina Tjituka

Ms. Francina Tjituka, has been a nurse and midwife for over 30 years and has worked with the Ministry of Health and Social Services for Namibia for 15 years. Francina is Head of the Quality Assurance Division and Nursing Services for the Ministry. Francina’s division is mandated with setting standards and ensuring provision of quality of care in the country. Francina’s work experience includes nursing care and coordination of programmes such as HIV Care and support programmes. Francina holds a Diploma in Nursing and Midwifery, a Bachelor of Social Sciences and a Master’s in Public Health.

Mr Jeremia Nghipundjwa

Jeremia Nghipundjwa is the Director of Policy and Planning in the Ministry of Health and Social Services, Namibia. Jeremia’s work entails strategic planning, monitoring of implementation of strategic and annual plans, and producing regular reports. Before his current position, Jeremia worked as a Regional Health Director in Erongo Region of Namibia. Jeremia held several middle-level management positions in the Ministry of Health and Social Services, in the fields of health information systems and public health. Jeremia holds a Diploma in General Nursing and Midwifery, a Bachelor of Nursing Science (Health Service Management) and a Master’s in Public Health (Epidemiology and Biostatistics). Jeremia’s professional goal is to continuously improve service delivery through ongoing learning.


Ministry of Health, Mozambique

Dr Bertur Alface

Dr Bertur Alface is responsible for the technical areas across the health sector including advocating for improved system implementation.


Health Service Executive, Ireland

Dr David Weakliam

Dr David Weakliam is Director of the Global Health Programme in Ireland’s Health Service Executive (HSE) and is a member of the HSE National Quality Improvement Team. He is a Specialist in Public Health Medicine and has worked in global health for more than thirty years, including twelve years in Nepal, Liberia, Sudan, DR Congo and Ghana. From 2003 to 2007 he was Health Advisor with Irish Aid, the Government’s overseas aid programme. David has been leading the HSE Global Health Programme since it was established in 2010. He manages bilateral programmes with Ministries of Health in Mozambique, Ethiopia, Sudan and Zambia and leads the ESTHER Ireland Programme which supports health personnel to develop links with low and middle-income countries. He is Adjunct Professor in global health at University College Dublin.


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