Recorded Webinar: Coproducing Healthcare Service and its improvement: understanding the lived reality of the person sometimes known as “patient”.

We were delighted to welcome back Professors Paul Batalden and Tina Foster for a live webinar with guest presenters to discuss Coproducing Healthcare Service and its improvement: understanding the lived reality of the person sometimes known as “patient” in our ongoing series of live events on Coproduction in Healthcare.

We were delighted to welcome back Professors Paul Batalden and Tina Foster for a live webinar to discuss Coproducing Healthcare Service and its improvement: understanding the lived reality of the person sometimes known as “patient”. This session featured guest presenters Dr Charlotte Arvidsson and Professor Glenn Robert.

About the session

This lecture forms part of a series of webinars which present an overview of the knowledge that underpins the coproduction of healthcare service.

This session explored ways to develop an understanding of the lived realities of people sometimes known as patients in order to effectively coproduce health.

Professors Tina Foster and Paul Batalden and their Dartmouth-based academic team will lead this series of sessions. Guest presenters for August are Dr Charlotte Arvidsson and Professor Glenn Robert.

Learning objectives
– To introduce four interrelated streams of knowledge that underpin the coproduction of healthcare service.
– To explore the lived realities of patients as key considerations in the design and delivery of healthcare services.

  

About the presenters
Paul Batalden currently serves as Emeritus Professor (Active), The Dartmouth Institute for Health Policy and Clinical Practice, Geisel School of Medicine; Senior Fellow, IHI; Guest Professor, Quality Improvement and Leadership, Jönköping Academy for the Improvement of Health and Welfare, Jönköping University; and Co-leader, International Coproduction of Health Network (ICoHN). He currently teaches in the graduate studies program of Jönköping Academy and co-facilitates several international communities of practice exploring the coproduction of healthcare service, value creation and professional development.

Previously, he created/helped develop the Institute for Healthcare Improvement (IHI), U.S. Veteran Administration National Quality Scholars program (VAQS), General Competencies of the Accreditation Council for Graduate Medical Education (ACGME), Dartmouth Leadership Preventive Medicine Residency, Annual Health Professional Educator’s Summer Symposium, SQUIRE publication guidelines, Improvement Science Fellowship Program of The Health Foundation (UK) and Vinnvård Improvement Science Fellowships (Sweden), the Jönköping Academy for the Improvement of Health and Welfare (Sweden) and the International Coproduction of Health Network (ICoHN.)

He is a member of the Minnesota and U.S. National Academies of Medicine. 

Tina Foster is Professor of Obstetrics and Gynecology and Preventive Medicine at The Dartmouth Institute who seeks to understand how we can best coproduce both care and education in different contexts around the world.

Charlotte Arvidsson, MD, is currently a resident in General Practice in Jönköping, Sweden. With a background as a cardiologist she has a special interest in the improvement of health of people with heart failure, and in closing the gap between primary and secondary care. Apart from her clinical work, she facilitates residents´ training in QI and scientific work. She was part of the first community of practice for health professionals learning how to coproduce healthcare and has brought those insights into her practice as a doctor as well as a teacher.

Glenn Robert is Professor of Healthcare Quality & Innovation at King’s College London. His research draws on the fields of organizational studies and organizational sociology, and incorporates the study of innovations in the organization and delivery of health care services as well as quality improvement interventions. Current research interests include collaborating with designers to identify and test any frameworks and methods that might have value in addressing some of the challenges facing healthcare systems. Dissemination of findings arising from his research has often been via international public policy journals and those focusing specifically on the quality of health care. Glenn is the co-author of ‘Bringing user experience to health care improvement: the concepts, methods and practices of experience-based design’ (2007).

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Nourhan Kawtharani

Nourhan, a quality and safety coordinator with eight years of experience in ambulatory healthcare in Lebanon, aims to deepen her understanding of the systemic and holistic approach to healthcare through this fellowship.

She aims to identify gaps and develop tailored interventions that address specific contexts rather than applying general solutions. Engaging with diverse professionals and perspectives during this educational journey will expand the application of these concepts across different cultural settings.

Nourhan emphasizes the importance of promoting a culture of continuous learning and improvement within healthcare institutions, considering it a vital leadership responsibility to integrate quality and safety initiatives into the organizational culture.

Nourhan's commitment to patient safety and quality management includes sourcing practical resources and transforming insights into actionable knowledge to drive continued progress in healthcare practices and outcomes.

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Elom Otchi

Elom is passionate about improving quality of care and patient safety outcomes.

In view of this, he has had the opportunity to work in various capacities with various organisations including AfIHQSA, WHO, UNICEF and others undertaking research, supporting the development of national quality policies and strategies, facilitating the establishment of quality governance systems across all the levels of the health sector and building capacity of national and sub-national quality leads/teams to institutionalize the practice of quality and patient safety across the continent.

He has also worked extensively across all levels of care in the health sector of Ghana, including leading the Quality & Patient Safety program in its largest teaching hospital.

I would like to use this Fellowship as a learning platform and an opportunity to acquire the requisite knowledge, skills and competencies to complement ongoing efforts by like-minded individuals and organizations to continuously advance improve the quality and patient safety in Ghana and the continent.

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Stephen Taiye Balogun

Stephen is a Senior Programme Officer at the Institute of Human Virology in Nigeria as well as Country Representative for Health Information for All (HIFA).

Stephen plans to use this opportunity to maximise his impact by championing the cause of patient safety and quality in Nigeria and across Africa.

Stephen says "Quality and safety is a major wheel through which universal healthcare coverage can be achieved. The goal is to be a bridge in the gap between the International Quality Improvement and Patient Safety community and my country to ensure rapid spread, adoption, implementation and practice."

We are looking forward to working with both Stephen and our 2020 winner Rhoda Kalondu over the next year.

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Dr Rhoda Kalondu

Rhoda is the Head of the Patient Safety Unit at Kenyatta Hospital in Nairobi and wants to use this Fellowship to learn how to establish a culture of safety and develop systems for assessment and analysis at her institution, and more widely. As well as this, Rhoda intends to develop and execute an intervention to improve patient safety in Kenyatta National Hospital.

It is one thing to institute measures and processes for improvement, but quite another to change the culture of an environment. Rhoda's ambition to lead others in this change inspired the panel.

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Dr Subhrojyoti Bhowmick

I am an MBBS graduate from Calcutta University with a Gold Medal in Gynecology & Obstetrics.

I have completed M.D in Pharmacology from IPGME& R, Kolkata and have over 12 years of experience in the field of Clinical Research, Pharmacovigilance and Medication management in Hospitals.

I have completed certification in Clinical Research Administration & Project Management from Stanford University, USA and in Patient Safety from Johns Hopkins University, USA.

I am an Assessor for National Accreditation Board for Hospitals & Health care providers (NABH), India assessing hospitals for medication safety and clinical quality standards and NABH Assessor for Ethics Committee Accreditation program in India as well.

I serve as the Chairperson, Institutional Ethics Committee of Health Point Hospital, Kolkata and am associated with 2 other Hospital ethics committees as a member.

I finished my Fellowship in Healthcare Quality from the International Society of Quality in Healthcare (ISQua) from Ireland in 2017.

I have published several research articles and have also authored a chapter on “Regulations governing Clinical Trial” in the book “Fundamentals of Clinical Trial & Research”.

I am a peer reviewer for prestigious international journals like the British Journal of Clinical Pharmacology, CNS Drugs and Drug Safety case reports.

I am the recipient of the UK Seth Oration Award for Best Clinical Pharmacology paper by the Indian Pharmacological Society in 2009 and the “Most promising Healthcare professional in Patient Safety in India” award by the Asian African Chamber of Commerce and Industry in October 2018.

Recently in April 2019, I received the Young Quality Achiever award by Consortium of Accredited Healthcare Organizations (CAHO), India for 2019 for my work in the field of medication safety and clinical research.

I have a keen interest in teaching and am visiting adjunct faculty of Pharmacology at KMC, Mangalore, India and for Healthcare technology at MAKAUT, Kolkata, India.

I was associated with Stanford University School of Medicine, in the USA as a Senior Clinical Research Associate from 2015 to 2017 and have certification in Biostatistics, Evidence-based Medicine and Medical Writing from Stanford University.

Currently, I am working as the Clinical Director of Academics, Medical Quality and Clinical Research at Peerless Hospital and B K Roy Research Centre, Kolkata.

I am very happy and thrilled to receive the prestigious ISQua Lucian Leape Patient safety Fellowship Award for 2019 and I look forward to honing my skills further in the field of healthcare quality and patient safety through my experiences during this fellowship.

I sincerely believe that successful completion of this fellowship will help me evolve as a more confident Patient safety leader in India who in turn can provide significant inputs on policy changes through NABH for the Indian healthcare system.

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