The COVID 19 pandemic has been testing the resilience of healthcare workers around the globe. With increased patient loads, the constant threat of getting infected, and ordeal of treating the critically ill, there have been increased burnouts and mental health issues. The safety of Healthcare workers is, therefore, a real concern...

Learn from Prof Eugene Litvak of the Institute for Healthcare Optimization (IHO) on how hospitals can manage their capacity and patient flow effectively. This is now more important than ever.

Our panel discusses the mental health of health workers, the concept of the 'second victim' and workplace bullying. How is patient safety affected by these issues and what can be done to keep patients safe?

Previous studies across the globe have highlighted the importance of communication with children and families, and the impact that telling, or not telling, has on both the patient and their family. Effective communication has been associated with better psychological outcomes, as well as improved treatment adherence and disease progression. Watch this important webinar from the Dept of Psychiatry at the University of Oxford. 

Au cours de ce webinaire, vous découvrirez quelles sont les principales compétences “qualité/sécurité” qui peuvent être mobilisées durant une crise telle que celle liée à la Covid-19. Une évaluation de l’utilisation de celles-ci dans différents contextes sera présentée. 

Catch up on the latest webinar in our Critical Crisis Thinking series on Rational decisions versus “muddling through” with Jeffrey Braithwaite.

We were delighted to welcome back Professors Paul Batalden and Tina Foster for a live webinar with guest presenters to discuss Coproducing Healthcare Service and its improvement: understanding the lived reality of the person sometimes known as "patient" in our ongoing series of live events on Coproduction in Healthcare.

We enjoyed hosting Dr Gary Klein for a live webinar on Critical Crisis Thinking: Problem Detection recently. The second webinar in the Critical Crisis Thinking Learning Journey, this lecture described the process of problem detection, identified some ways that problem detection can fail, covered some barriers to problem detection at the team/organizational level, examined some of the lessons we have learned about problem detection from Covid-19, and suggested some tactics and techniques to support better problem detection.

The International Society for Quality in Health Care lost its first CEO and one of its most ardent supporters when Lee Tregloan passed away in Melbourne, Australia on 7^th July 2020. Lee was awarded ISQua Life Membership at ISQua's Copenhagen conference in 2008, in recognition of her thirteen years of committed service as our first CEO from May 1995 to April 2008.

Over the past several weeks, we have all been reminded about the inequities that exist within our society via shocking and inexcusable actions. Sadly, these are just the latest in a series of events that have spanned generations in the United States and globally. Even those of us who have believed we have been strong champions for equity have been further “awoken” to the fact we need to do more. In fact, as a white male, I am obligated to do more to help shape a future where inequity no longer exists.