As a quality and safety champion within my organization, I am the clinical lead for an initiative to improve the safety culture within our critical care department. Creating psychological safety within a team empowers staff to speak up and promotes the delivery of safer care to patients.

We were delighted to have Dr Peter Lachman, ISQua CEO, present on Quality in Crisis Situations in our final live webinar session for 2019.

The last month has been pretty busy for me as the ISQua conference took place in Cape Town. This affords me the opportunity to reflect on the key lessons that came out of the conference that may apply to the Irish Healthcare system. There is more than enough for more than one article so I probably will use the concepts over a few, writes Dr. Pater Lachman.

It was a pleasure to host Dr Kelly Smith, Senior Director of Quality and Strategy Research at MedStar Institute for Quality and Safety, for our recent live webinar on Engaging Patients to Improve Diagnosis – Strategies at the Frontline of Care.

ISQua were delighted to host Dr Albert Wu, an international expert on the impact of adverse events and patient harm on healthcare staff, who presented a fantastic live webinar on "Health care workers and adverse events: the golden moment".

In my first blog post, I talked about humanizing leadership for quality and patient safety improvement through; the patient voice, provider ears, and organizational support.

In this blog, I'll talk about the role of leadership.

"Insights that I gained are twofold. First, patient safety is always a top priority. No small issue needs to be left unattended or ignored as it has the potential to cause a fatality. Two, there is a need for a multidisciplinary collaboration The institutional and systems thinking approaches are critical in health care. Good procedures, communication, accountability and sharing of information are critical to avoiding mistakes and medical errors."

ISQua were delighted to host Chantelle Allen who presented a fantastic live webinar with a Q&A session on Impacting health worker performance for quality care and better client outcomes: Learning from mentorship in Zambia, Tanzania and Afghanistan.

ISQua were delighted to host Dr Gilbert Buckle and Elom Otchi who presented a fantastic live webinar with a Q&A session on Transforming & Navigating Healthcare Quality & Safety into the Future: Reflections from AfIHQSA. This session was an ISQua African Community of Practice meeting which was also made available as an open webinar.

ISQua were delighted to host Professor René Amalberti, who presented a great live webinar on Three challenges for external evaluation: Ensuring relevance and preparing for the 30’s. This session was a joint production of the Innovation and System Change Working Group and the Accreditation Council of ISQua.