Offering the latest news in health care quality and safety, the ISQua blog also features guest posts from the best and brightest in the industry.

By Sue Hignett Wednesday. Jul 17, 2019

Human Factors in Health and Social Care with Sue Hignett, Thomas Jun and Mike Fray

It was an honour to host Professor Sue Hignett, Dr Thomas Jun and Dr Mike Fray for a live ISQua webinar on Human Factors and Social Care.



This panel of world experts in Human Factors detailed the theoretical and practical aspects of Human Factors in Health and Social Care. They gave examples of how Human Factors can be used at different stages of the patient journey and provided some new ways of thinking about medication pathways (service design) as well as human interactions for successful and safe care/treatment and architectural design of hospitals. Professor Hignett also described the future of Human Factors in Health and Social Care to embed knowledge, change culture and grow expertise.


Intended audience
Anyone working in health and social care who is interested in creating safer systems, environments and products for everyone delivering and experiencing healthcare systems.


Learning objectives
a. To understand the key principles of Human Factors & Ergonomics science
b. To be able to describe how the Human Factors & Ergonomics approach to safety (most effective to least effective)
c. To have an appreciation of where Human Factors & Ergonomics could and should be considered to improve systems design and human interfaces/interactions.



Prof. Sue Hignett is a Fellow of the Chartered Institute of Ergonomics and Human Factors (FCIEHF), Chartered Ergonomist & Human Factors Specialist (C.Erg.HF.), Certified European Ergonomist (Eur.Erg), Chartered Physiotherapist. Her research looks at a wide range of Human Factors/Ergonomics issues including design of safer systems, building and vehicle (ambulance) design, emergency and CBRNe response, and staff wellbeing. She led a national working group to develop the CIEHF White Paper on ‘Human Factors in Health and Social Care’ ( 


Dr Thomas Jun is a Chartered Ergonomist and Human Factors Specialist. He is a researcher, educator, design facilitator and award-winning animation/film producer ( working in a broad field of human factors, system safety and participatory design. His expertise is in applying systems science, behavioural science and complexity science to the participatory analysis/design of complex socio-technical systems, e.g. healthcare, energy and transportation. 


Dr Mike Fray is a member of the Chartered Institute of Ergonomics and Human Factors. He specialized in rehabilitation and injury prevention for healthcare workers. He is on the scientific Board for Applied Ergonomics, Chair of the International Panel on Patient Handling Ergonomics (IPPHE) and serves as an international board member for the Association of Safe Patient Handling Professionals (USA). Et omfattende blikk på Kamagra oral jelly, og det er fordelene: hva er bivirkningene av Kamagra Oral Jelly?


Watch the full recording below and share your feedback in the Comments box at the end of the page:



Would you like to meet Professor Hignett in person? Well you can as she will be presenting at the ISQua Conference in Cape Town #ISQua2019. More details HERE.


The live version of this webinar was made available to our Fellowship Programme Participants. You can find out more about our Fellowship and activities here.


If you have any questions about this webinar or any education query, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.




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