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By ISQua Wednesday. Jul 29, 2020

Recorded Webinar: Coproducing Healthcare Service and its improvement: understanding the lived reality of the person sometimes known as "patient". Featured

We were delighted to welcome back Professors Paul Batalden and Tina Foster for a live webinar to discuss Coproducing Healthcare Service and its improvement: understanding the lived reality of the person sometimes known as "patient". This session featured guest presenters Dr Charlotte Arvidsson and Professor Glenn Robert.


About the session

This lecture forms part of a series of webinars which present an overview of the knowledge that underpins the coproduction of healthcare service.


This session explored ways to develop an understanding of the lived realities of people sometimes known as patients in order to effectively coproduce health.


Professors Tina Foster and Paul Batalden and their Dartmouth-based academic team will lead this series of sessions. Guest presenters for August are Dr Charlotte Arvidsson and Professor Glenn Robert.


Learning objectives
- To introduce four interrelated streams of knowledge that underpin the coproduction of healthcare service.
- To explore the lived realities of patients as key considerations in the design and delivery of healthcare services.



About the presenters
Paul Batalden currently serves as Emeritus Professor (Active), The Dartmouth Institute for Health Policy and Clinical Practice, Geisel School of Medicine; Senior Fellow, IHI; Guest Professor, Quality Improvement and Leadership, Jönköping Academy for the Improvement of Health and Welfare, Jönköping University; and Co-leader, International Coproduction of Health Network (ICoHN). He currently teaches in the graduate studies program of Jönköping Academy and co-facilitates several international communities of practice exploring the coproduction of healthcare service, value creation and professional development.

Previously, he created/helped develop the Institute for Healthcare Improvement (IHI), U.S. Veteran Administration National Quality Scholars program (VAQS), General Competencies of the Accreditation Council for Graduate Medical Education (ACGME), Dartmouth Leadership Preventive Medicine Residency, Annual Health Professional Educator’s Summer Symposium, SQUIRE publication guidelines, Improvement Science Fellowship Program of The Health Foundation (UK) and Vinnvård Improvement Science Fellowships (Sweden), the Jönköping Academy for the Improvement of Health and Welfare (Sweden) and the International Coproduction of Health Network (ICoHN.)

He is a member of the Minnesota and U.S. National Academies of Medicine. 


Tina Foster is Professor of Obstetrics and Gynecology and Preventive Medicine at The Dartmouth Institute who seeks to understand how we can best coproduce both care and education in different contexts around the world.


Charlotte Arvidsson, MD, is currently a resident in General Practice in Jönköping, Sweden. With a background as a cardiologist she has a special interest in the improvement of health of people with heart failure, and in closing the gap between primary and secondary care. Apart from her clinical work, she facilitates residents´ training in QI and scientific work. She was part of the first community of practice for health professionals learning how to coproduce healthcare and has brought those insights into her practice as a doctor as well as a teacher.


Glenn Robert is Professor of Healthcare Quality & Innovation at King’s College London. His research draws on the fields of organizational studies and organizational sociology, and incorporates the study of innovations in the organization and delivery of health care services as well as quality improvement interventions. Current research interests include collaborating with designers to identify and test any frameworks and methods that might have value in addressing some of the challenges facing healthcare systems. Dissemination of findings arising from his research has often been via international public policy journals and those focusing specifically on the quality of health care. Glenn is the co-author of ‘Bringing user experience to health care improvement: the concepts, methods and practices of experience-based design’ (2007).



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