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By ISQua Tuesday. Jun 23, 2020

Recorded Webinar: The Nature of Crises – An Analytical Perspective Featured


About the session

This webinar provided an overview of a new ISQua Learning Journey in Critical Crisis Thinking developed by Professor Erik Hollnagel, Senior Professor of Patient Safety at Jönköping University (Sweden), which will be available through the ISQua Fellowship Programme.


Professor Hollnagel discussed its main purpose, namely to provide an overview of what to think about – what to keep in mind – when facing a crisis. Thinking about a crisis is obviously a prerequisite for managing it, and the thinking should preferably have taken place before a crisis hits.


Professor Hollnagel also presented the main characteristics of crises and discussed the problems of maintaining control in a world where complexity increases.


Learning objectives
- Understand the nature of crises.
- Understand the characteristics of control and the different levels of control.


Intended audience
People who, as part of their work, have to deal with and manage crises, large or small. This includes but is not limited to safety professionals in both private and public positions as well as safety consultants.


About the presenter

Professor Erik Hollnagel
Erik Hollnagel is Senior Professor of Patient Safety at Jönköping University (Sweden) and Visiting Professorial Fellow, Macquarie University (Australia). He is also Professor Emeritus from Linköping University (Sweden), Ecole des Mines de Paris (France), and the University of Southern Denmark. Erik has throughout his career worked at universities, research centres, and with industries in many countries and with problems from a variety of domains and industries. He has published widely and is the author/editor of 25 books, including five books on resilience engineering, as well as a large number of papers and book chapters. Erik has been President of the European Association of Cognitive Ergonomics (1994 – 2000) as well as co-founder and past President of the Resilience Engineering Association.


Watch the Recording


This is the first, introductory part of an exciting learning experience on Critical Crisis Thinking as part of the ISQua Fellowship Programme. If you would like more information about the ISQua Fellowship Programme, please email the team at This email address is being protected from spambots. You need JavaScript enabled to view it..





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