Offering the latest news in health care quality and safety, the ISQua blog also features guest posts from the best and brightest in the industry.
Au cours de ce webinaire, vous découvrirez quelles sont les principales compétences “qualité/sécurité” qui peuvent être mobilisées durant une crise telle que celle liée à la Covid-19. Une évaluation de l’utilisation de celles-ci dans différents contextes sera présentée. Enfin, l’apport de ces compétences dans une approche macro de la gestion de crise sera également abordée. Les orateurs seront issus de plusieurs pays francophones situés sur les différents continents.
In the current context of the pandemic that we are currently experiencing, it seemed interesting to me, not to comment on current events, but to offer some landmarks and references on the concept of resilience.
According to Boris Cyrulnik, French doctor, neurologist and psychiatrist, resilience is the art of sailing torrents; it is also the ability to live, to succeed, to develop despite adversity.
Healthcare organizations are patterns of energy, webs of human conversations and decisions. Think about this reality; relationships and interactions are the ‘genetic code’ of healthcare quality, people are not just individuals but rather individuals standing in the middle of many relationship systems.
Quality is made up of interconnecting circles of complex activity; however, we are conditioned to see and think in quality straight lines. What we see depends on what we are prepared to see. Without exploring assumptions, healthcare organizations will be held hostage to indifference to quality failure and will be unable to reach quality improvement potential.
As we look to the future, the healthcare industry is at a critical juncture. The rapid development of theories on how to deliver safe, person-centred care means that we can no longer rely on the excuse that “healthcare is different” from other industries and cannot be reliable and safe. People are now demanding safety and reliability in the care they receive, and they want to be treated as people who happen to be ill rather than as a number or a disease.