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By ISQua Tuesday. Oct 6, 2020

Upcoming Live Webinar: Coproducing Healthcare Service and its improvement: understanding the “as is” system and the experience of its navigation Featured


Webinar title: Coproducing Healthcare Service and its improvement: understanding the “as is” system and the experience of its navigation.

Date: Thursday 15 October 2020

Time: 15:00 (UTC+1) (Please click here to see your local time)


About the session
This is the third session offering an overview of the knowledge that underpins the coproduction of healthcare service. This session will focus on developing an understanding of the second stream of knowledge: the “as is” system journey that must be navigated by patients and professionals. The session will include an illustrative interview that helps us understand the importance of knowing what it feels like to be on the journey. Helpful tools for graphically depicting the system will be suggested.

Intended audience
The webinar is intended for those seeking a brief overview of the underpinning streams of knowledge that regularly support the coproduction of healthcare service and its improvement. Healthcare professionals, improvers, and system designers will be interested.

Learning objectives
a) To introduce four interrelated streams of knowledge that underpin the coproduction of healthcare service;
b) To explore the “as is” system that must be navigated in the work of coproducing healthcare service;
c) To contextualize the coproduction of better health in the larger framework of improving the quality of healthcare today.


About the presenters
Paul Batalden
currently serves as Emeritus Professor (Active), The Dartmouth Institute for Health Policy and Clinical Practice, Geisel School of Medicine; Senior Fellow, IHI; Guest Professor, Quality Improvement and Leadership, Jönköping Academy for the Improvement of Health and Welfare, Jönköping University; and Co-leader, International Coproduction of Health Network (ICoHN). He currently teaches in the graduate studies program of Jönköping Academy and co-facilitates several international communities of practice exploring the coproduction of healthcare service, value creation and professional development. Previously, he created/helped develop the Institute for Healthcare Improvement (IHI), U.S. Veteran Administration National Quality Scholars program (VAQS), General Competencies of the Accreditation Council for Graduate Medical Education (ACGME), Dartmouth Leadership Preventive Medicine Residency, and Annual Health Professional Educator’s Summer Symposium.


Tina C. FosterProfessor of Obstetrics and Gynecology and Preventive Medicine at Dartmouth Institute, seeks to understand how we can best coproduce both care and education in different contexts around the world.

Mia is an educated music teacher and worked at several schools for children with special needs when before having her second son, Jesper. Jesper has Downs Syndrome and is living with just half a heart, but is doing ok. Mia is interested and engaged in coproduction because "Jesper is a rare bird, in a medical way, so it is very important for me to have a good dialogue with health care". When Jesper was born, Mia felt she had to lecture about her experiences of being a Mum to a child with several diagnoses. Although having worked for 7 years as a teacher, Mia realized she had no idea what parents to children with special needs had to cope with in their daily life: no one had told her. Mia began talking about all the things she had to learn. Being a mother to Jesper is a wonderful task, Mia says, but also challenging. "I call myself "Brave Mia" (In swedish, Modiga Mia), because I have had many reasons to feel frightened and find courage."



Register HERE.



Find out more about the  ISQua Fellowship Programme here or send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it., we'd love to hear from you and answer any questions you may have.




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We all have two vocations in health care – to do our job and to continually improve