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By ISQua Friday. Feb 5, 2021

Watch the Recording: Coproducing Healthcare Service and its improvement - understanding the “lived reality of those we sometimes know as professionals” and the experience of its use Featured


Webinar title: Coproducing Healthcare Service and its improvement: understanding the “lived reality of those we sometimes know as professionals” and the experience of its use 

Before watching this recording, the presenters request that you download and read An Introduction to Intelligent Kindness which can be downloaded HERE.


About the session
This is the fifth session offering an overview of the knowledge that underpins the coproduction of healthcare service. This session will focus on developing an understanding of the fourth stream of knowledge: “lived reality of the person sometimes known as professional” that must be developed and used to coproduce healthcare services. The session will include a conversation with John Ballatt, Tina Foster and Paul Batalden as together they explore this frame and its use in the improvement of the coproduction of healthcare service in times like these.

Intended Audience
The webinar is intended for those seeking a brief overview of the underpinning streams of knowledge that regularly support the coproduction of healthcare service and its improvement. Healthcare professionals, improvers, and system designers will be interested.

Learning Objectives
a) To introduce four interrelated streams of knowledge that underpin the coproduction of healthcare service;
b) To explore “kin-shipness and its implications” that must be understood and used in the work of coproducing healthcare service;
c) To contextualize the coproduction of better health in the larger framework of improving the quality of healthcare today.


About the presenters

Paul Batalden
currently serves as Emeritus Professor (Active), The Dartmouth Institute for Health Policy and Clinical Practice, Geisel School of Medicine; Senior Fellow, IHI; Guest Professor, Quality Improvement and Leadership, Jönköping Academy for the Improvement of Health and Welfare, Jönköping University; and Co-leader, International Coproduction of Health Network (ICoHN). He currently teaches in the graduate studies program of Jönköping Academy and co-facilitates several international communities of practice exploring the coproduction of healthcare service, value creation and professional development. Previously, he created/helped develop the Institute for Healthcare Improvement (IHI), U.S. Veteran Administration National Quality Scholars program (VAQS), General Competencies of the Accreditation Council for Graduate Medical Education (ACGME), Dartmouth Leadership Preventive Medicine Residency, and Annual Health Professional Educator’s Summer Symposium.


Tina C. FosterProfessor of Obstetrics and Gynecology and Preventive Medicine at Dartmouth Institute, seeks to understand how we can best coproduce both care and education in different contexts around the world.

John Ballatt began work in therapeutic communities, before moving on to train and lead social workers, and to manage and commission services in the UK NHS.  He spent six years as an Executive Director of a large NHS mental health trust, where, as well as leading services, he was responsible for strategic organisational change. He worked with senior clinicians and managers as the organization shaped and developed its services and adapted and changed in response to the wider environment.  John believes that services can be both humane (for staff and patients) and effectively organised. Along the way through his career, he designed and facilitated shared learning and development events for health and social care leaders and staff at a national level

John nowadays works independently – alone and with a small network of fellow specialists - to support individuals, teams and organisations in health and social care.  He is committed to working with the quality of the ‘fit’ between human beings and the systems they work in as they face change, stress, conflict or crisis. 

John writes, blogs, lectures and takes part in learning events.  He is co-author, with Penny Campling and Chris Maloney, of ‘Intelligent Kindness: Rehabilitating the Welfare State’ (CUP 2020) – the much-reworked 2nd edition of his and Penny’s gratifyingly successful 2011 book, ‘Intelligent Kindness: Reforming the Culture of Healthcare’.


Watch the recording below:


Find out more about the  ISQua Fellowship Programme here or send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it., we'd love to hear from you and answer any questions you may have.




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