About the session
Although crisis management must take place under circumstances that differ dramatically from what normally is the case, the process of management as such is not radically different.
The aim is still to ensure that the relevant changes and interventions are made so that the organisation can function as intended. It is necessary to be able to act when something happens or changes, to keep an eye on what is going on, to adjust and improve performance based on experience, and to look ahead and think ahead. Resilience engineering has proposed that four potential scan be used to understand the basis for resilient performance: the potential to respond,the potential to monitor, the potential to learn, and the potential to anticipate. The fact that the management of a crisis is affected by limited time, unreliable resources, incomplete information, and changing priorities only increases the importance of the four potentials.
This lecture will provide an overview of management as a process as well as an introduction to the four systemic potentials (a.k.a. the resilience potentials) and describe how they can provide a practical basis for organisational management: specify the goals, follow how a change or development takes place, and support decisions about how to act.
Understand how management of system changes must be based on a description of the target or goal of the change, knowledge about the position (current situation), and knowledge about how the system can be controlled so that it changes in the intended direction and with the intended speed.
People who as part of their work have to deal with and manage crises, large or small. This includes but is not limited to safety professionals in both private and public positions as well as safety consultants.
About the presenter
Erik Hollnagel is Senior professor of Patient Safety at Jönköping University (Sweden) and Visiting Professorial Fellow, Macquarie University (Australia). He is also Professor Emeritus from Linköping University (Sweden), Ecole des Mines de Paris (France), and the University of Southern Denmark. Erik has throughout his career worked at universities, research centres, and with industries in many countries and with problems from a variety of domains and industries. He has published widely and is the author/editor of 25 books, including five books on resilience engineering, as well as a large number of papers and book chapters. Erik has been President of the European Association of Cognitive Ergonomics (1994 – 2000) as well as co-founder and past President of the Resilience Engineering Association.
Watch the recording below: