Terms of Use

ISQua.org is an online platform that offers a wide range of resources—many at low or no cost—to support individuals and organisations worldwide in improving healthcare quality and safety. It is designed to benefit people across all levels of the health system, including (but not limited to) healthcare professionals, managers, policymakers, educators, students, and engaged members of the public.

ISQua.org is owned and operated by the International Society for Quality in Health Care (“ISQua”), a not-for-profit organisation. By using our website, you agree to these Terms of Use and our Privacy Policy, which together form a binding agreement between you and ISQua. If you do not agree to these terms, please do not use ISQua.org. References to “we,” “us,” or “our” refer to ISQua and any affiliated entities under its control. We may update these terms from time to time, and your continued use of ISQua.org signifies your acceptance of any changes. You can always access the most current version via a link at the bottom of each page.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by ISQua and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.


Through this website you are able to link to other websites which are not under the control of ISQua. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, ISQua takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Publishing Information

Publishing Information: ©2018 ISQua. All rights reserved. Material on this site is vested in the International Society for Quality in Health Care Ltd., unless otherwise noted. Material is for browsing only unless otherwise noted.


Information is regularly updated. This site has a simple design for ease and speed of access for all parts of the world. Material can be easily printed for personal reference. For permission to use material for any other purpose Contact [email protected]

The Dóchas Code of Conduct

ISQua is a signatory of the Dóchas Code of Conduct on the Use of Images and Messages.
By signing the Code, we have agreed to abide by the following principles in all of  our communications:
1. Respect for the dignity of the people concerned in the use of all images and messages.
2. Belief in the equality of all people.
3. Acceptance of the need to promote fairness, solidarity and justice.

Accordingly, we strive to:
– Choose images and related messages based on values of respect, equality, solidarity and justice;
– Truthfully represent any image or depicted situation both in its immediate and in its wider context so as to improve public understanding of the realities and complexities of development;
– Avoid images and messages that potentially stereotype, sensationalise or discriminate against people, situations or places;
– Use images, messages and case studies with the full understanding, participation and permission of the subjects (or subjects’ parents/guardian);
– Ensure those whose situation is being represented have the opportunity to communicate their stories themselves;
– Establish and record whether the subjects wish to be named or identifiable and always act accordingly;
– Conform to the highest standards in relation to human rights and protection of the vulnerable people.

As signatories to the Code, ISQua is committed to putting meaningful mechanisms in place to ensure that the Code’s principles are implemented throughout all ISQua’s activities.
We are also open to feedback on our adherence to the Code and we will articulate our commitment to the Code in all public communication.
More information on the Dóchas Code on Images and Messages is available here.

About the Code
This Code of Conduct was developed by Dóchas’ (the umbrella organisation for Irish NGOs) members and adapted in 2007. It is being monitored by Dóchas members and the Dóchas Secretariat and supplies a framework for sound and fair communications across the NGO sector in Ireland and beyond. The Code is designed to support NGOs when communicating complex development issues and assist with the day-to-day work of the variety of Irish organisations and their partners, working in long-term development, development education and humanitarian relief.

Privacy Policy

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Nourhan Kawtharani

Nourhan, a quality and safety coordinator with eight years of experience in ambulatory healthcare in Lebanon, aims to deepen her understanding of the systemic and holistic approach to healthcare through this fellowship.

She aims to identify gaps and develop tailored interventions that address specific contexts rather than applying general solutions. Engaging with diverse professionals and perspectives during this educational journey will expand the application of these concepts across different cultural settings.

Nourhan emphasizes the importance of promoting a culture of continuous learning and improvement within healthcare institutions, considering it a vital leadership responsibility to integrate quality and safety initiatives into the organizational culture.

Nourhan's commitment to patient safety and quality management includes sourcing practical resources and transforming insights into actionable knowledge to drive continued progress in healthcare practices and outcomes.

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Elom Otchi

Elom is passionate about improving quality of care and patient safety outcomes.

In view of this, he has had the opportunity to work in various capacities with various organisations including AfIHQSA, WHO, UNICEF and others undertaking research, supporting the development of national quality policies and strategies, facilitating the establishment of quality governance systems across all the levels of the health sector and building capacity of national and sub-national quality leads/teams to institutionalize the practice of quality and patient safety across the continent.

He has also worked extensively across all levels of care in the health sector of Ghana, including leading the Quality & Patient Safety program in its largest teaching hospital.

I would like to use this Fellowship as a learning platform and an opportunity to acquire the requisite knowledge, skills and competencies to complement ongoing efforts by like-minded individuals and organizations to continuously advance improve the quality and patient safety in Ghana and the continent.

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Stephen Taiye Balogun

Stephen is a Senior Programme Officer at the Institute of Human Virology in Nigeria as well as Country Representative for Health Information for All (HIFA).

Stephen plans to use this opportunity to maximise his impact by championing the cause of patient safety and quality in Nigeria and across Africa.

Stephen says "Quality and safety is a major wheel through which universal healthcare coverage can be achieved. The goal is to be a bridge in the gap between the International Quality Improvement and Patient Safety community and my country to ensure rapid spread, adoption, implementation and practice."

We are looking forward to working with both Stephen and our 2020 winner Rhoda Kalondu over the next year.

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Dr Rhoda Kalondu

Rhoda is the Head of the Patient Safety Unit at Kenyatta Hospital in Nairobi and wants to use this Fellowship to learn how to establish a culture of safety and develop systems for assessment and analysis at her institution, and more widely. As well as this, Rhoda intends to develop and execute an intervention to improve patient safety in Kenyatta National Hospital.

It is one thing to institute measures and processes for improvement, but quite another to change the culture of an environment. Rhoda's ambition to lead others in this change inspired the panel.

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Dr Subhrojyoti Bhowmick

I am an MBBS graduate from Calcutta University with a Gold Medal in Gynecology & Obstetrics.

I have completed M.D in Pharmacology from IPGME& R, Kolkata and have over 12 years of experience in the field of Clinical Research, Pharmacovigilance and Medication management in Hospitals.

I have completed certification in Clinical Research Administration & Project Management from Stanford University, USA and in Patient Safety from Johns Hopkins University, USA.

I am an Assessor for National Accreditation Board for Hospitals & Health care providers (NABH), India assessing hospitals for medication safety and clinical quality standards and NABH Assessor for Ethics Committee Accreditation program in India as well.

I serve as the Chairperson, Institutional Ethics Committee of Health Point Hospital, Kolkata and am associated with 2 other Hospital ethics committees as a member.

I finished my Fellowship in Healthcare Quality from the International Society of Quality in Healthcare (ISQua) from Ireland in 2017.

I have published several research articles and have also authored a chapter on “Regulations governing Clinical Trial” in the book “Fundamentals of Clinical Trial & Research”.

I am a peer reviewer for prestigious international journals like the British Journal of Clinical Pharmacology, CNS Drugs and Drug Safety case reports.

I am the recipient of the UK Seth Oration Award for Best Clinical Pharmacology paper by the Indian Pharmacological Society in 2009 and the “Most promising Healthcare professional in Patient Safety in India” award by the Asian African Chamber of Commerce and Industry in October 2018.

Recently in April 2019, I received the Young Quality Achiever award by Consortium of Accredited Healthcare Organizations (CAHO), India for 2019 for my work in the field of medication safety and clinical research.

I have a keen interest in teaching and am visiting adjunct faculty of Pharmacology at KMC, Mangalore, India and for Healthcare technology at MAKAUT, Kolkata, India.

I was associated with Stanford University School of Medicine, in the USA as a Senior Clinical Research Associate from 2015 to 2017 and have certification in Biostatistics, Evidence-based Medicine and Medical Writing from Stanford University.

Currently, I am working as the Clinical Director of Academics, Medical Quality and Clinical Research at Peerless Hospital and B K Roy Research Centre, Kolkata.

I am very happy and thrilled to receive the prestigious ISQua Lucian Leape Patient safety Fellowship Award for 2019 and I look forward to honing my skills further in the field of healthcare quality and patient safety through my experiences during this fellowship.

I sincerely believe that successful completion of this fellowship will help me evolve as a more confident Patient safety leader in India who in turn can provide significant inputs on policy changes through NABH for the Indian healthcare system.

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