Update from the CEO

The new year has come and gone and it has brought much activity in the ISQua office. We have settled into the new surroundings, smaller and more compact, though far more comfortable. And we are in full swing, reflecting, planning and implementing the strategy that defines what we plan to achieve.

The conference in London is gaining momentum. The submissions for workshop are a record high at over 100 and this will give us the welcome, though difficult task of selecting the best ones and reflecting the international representation. Submission of papers is also way up and our call for papers for poster and 15 minute sessions closes on the 15th February – so this is almost time up if you have not already submitted. The line of plenary speakers has been completed and will offer an exciting array of views on quality, safety and person centred care in many different contexts.

London is in a few months’ time and Kuala Lumpur is in 2018. The good news is that in 2019 ISQua will go to the last continent it has not been to – Africa. Cape Town has been selected as the 2019 venue – a city with history, beauty, many tourist attractions and a strong local organising group representing South Africa and the African continent.

This fits in with the work we have started with the African Community of Practice or network, ably led by Bruce Agins who has helped us bring together leaders in over 15 African countries to establish a regional network. This is still in the early days but is an initiative that will continue to grow.

We have a strategy to expand membership in areas where we do not currently have high membership. We have changed the fees we charge for Membership, Fellowship and the Conference. I have advocated for recognition of the different costs for Members from lower and middle income countries. As such, from now on, the rates reflect this and hopefully this will attract more Members and Fellows. The aim is to improve benefits for Members so that if one is a Member one has more attractive fees than if one is not. We are constantly looking at the Membership benefits and will improve continually.

The Education programme is growing with many organisations wanting to send learners. We are developing the curricula for the tracks so that the learners have a clear idea of what is on offer.

The IAP programme has a new programme manager – and it is great that Gillian Conway has joined the team.

As you may know, this is an election year for ISQua and all fully paid up Members can nominate themselves, or others, for a seat on the Board. The Board is very important to the smooth running of ISQua and we look forward to welcoming new ideas and experience.

You will receive information about the Board elections later this year and information will also be found on the ISQua website in the coming weeks. If you or your organisation are interested in being elected as a Board member, please contact Deirdre Burke for more information. For any person or organisation to nominate in the electios, they must be a Member; so if you have any colleagues that you think would be interested please encourage them to join.

Finally, I had a very successful visit to Beijing and Guangzhou in January. The Chinese Alliance of Quality Control Circle had the winners of the recent QCC competition present their projects at a meeting at Tingfuang University in Beijing. All of the projects were of a high quality, demonstrating that there is a strong base for QI in China. We hope to work together with Professor Liu and his team to spread QI and patient safety.

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Nourhan Kawtharani


Nourhan, a quality and safety coordinator with eight years of experience in ambulatory healthcare in Lebanon, aims to deepen her understanding of the systemic and holistic approach to healthcare through this fellowship.

She aims to identify gaps and develop tailored interventions that address specific contexts rather than applying general solutions. Engaging with diverse professionals and perspectives during this educational journey will expand the application of these concepts across different cultural settings.

Nourhan emphasizes the importance of promoting a culture of continuous learning and improvement within healthcare institutions, considering it a vital leadership responsibility to integrate quality and safety initiatives into the organizational culture.

Nourhan's commitment to patient safety and quality management includes sourcing practical resources and transforming insights into actionable knowledge to drive continued progress in healthcare practices and outcomes.

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Elom Otchi


Elom is passionate about improving quality of care and patient safety outcomes.

In view of this, he has had the opportunity to work in various capacities with various organisations including AfIHQSA, WHO, UNICEF and others undertaking research, supporting the development of national quality policies and strategies, facilitating the establishment of quality governance systems across all the levels of the health sector and building capacity of national and sub-national quality leads/teams to institutionalize the practice of quality and patient safety across the continent.

He has also worked extensively across all levels of care in the health sector of Ghana, including leading the Quality & Patient Safety program in its largest teaching hospital.

I would like to use this Fellowship as a learning platform and an opportunity to acquire the requisite knowledge, skills and competencies to complement ongoing efforts by like-minded individuals and organizations to continuously advance improve the quality and patient safety in Ghana and the continent.

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Stephen Taiye Balogun


Stephen is a Senior Programme Officer at the Institute of Human Virology in Nigeria as well as Country Representative for Health Information for All (HIFA).

Stephen plans to use this opportunity to maximise his impact by championing the cause of patient safety and quality in Nigeria and across Africa.

Stephen says "Quality and safety is a major wheel through which universal healthcare coverage can be achieved. The goal is to be a bridge in the gap between the International Quality Improvement and Patient Safety community and my country to ensure rapid spread, adoption, implementation and practice."

We are looking forward to working with both Stephen and our 2020 winner Rhoda Kalondu over the next year.

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Dr Rhoda Kalondu


Rhoda is the Head of the Patient Safety Unit at Kenyatta Hospital in Nairobi and wants to use this Fellowship to learn how to establish a culture of safety and develop systems for assessment and analysis at her institution, and more widely. As well as this, Rhoda intends to develop and execute an intervention to improve patient safety in Kenyatta National Hospital.

It is one thing to institute measures and processes for improvement, but quite another to change the culture of an environment. Rhoda's ambition to lead others in this change inspired the panel.

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Dr Subhrojyoti Bhowmick


I am an MBBS graduate from Calcutta University with a Gold Medal in Gynecology & Obstetrics.

I have completed M.D in Pharmacology from IPGME& R, Kolkata and have over 12 years of experience in the field of Clinical Research, Pharmacovigilance and Medication management in Hospitals.

I have completed certification in Clinical Research Administration & Project Management from Stanford University, USA and in Patient Safety from Johns Hopkins University, USA.

I am an Assessor for National Accreditation Board for Hospitals & Health care providers (NABH), India assessing hospitals for medication safety and clinical quality standards and NABH Assessor for Ethics Committee Accreditation program in India as well.

I serve as the Chairperson, Institutional Ethics Committee of Health Point Hospital, Kolkata and am associated with 2 other Hospital ethics committees as a member.

I finished my Fellowship in Healthcare Quality from the International Society of Quality in Healthcare (ISQua) from Ireland in 2017.

I have published several research articles and have also authored a chapter on “Regulations governing Clinical Trial” in the book “Fundamentals of Clinical Trial & Research”.

I am a peer reviewer for prestigious international journals like the British Journal of Clinical Pharmacology, CNS Drugs and Drug Safety case reports.

I am the recipient of the UK Seth Oration Award for Best Clinical Pharmacology paper by the Indian Pharmacological Society in 2009 and the “Most promising Healthcare professional in Patient Safety in India” award by the Asian African Chamber of Commerce and Industry in October 2018.

Recently in April 2019, I received the Young Quality Achiever award by Consortium of Accredited Healthcare Organizations (CAHO), India for 2019 for my work in the field of medication safety and clinical research.

I have a keen interest in teaching and am visiting adjunct faculty of Pharmacology at KMC, Mangalore, India and for Healthcare technology at MAKAUT, Kolkata, India.

I was associated with Stanford University School of Medicine, in the USA as a Senior Clinical Research Associate from 2015 to 2017 and have certification in Biostatistics, Evidence-based Medicine and Medical Writing from Stanford University.

Currently, I am working as the Clinical Director of Academics, Medical Quality and Clinical Research at Peerless Hospital and B K Roy Research Centre, Kolkata.

I am very happy and thrilled to receive the prestigious ISQua Lucian Leape Patient safety Fellowship Award for 2019 and I look forward to honing my skills further in the field of healthcare quality and patient safety through my experiences during this fellowship.

I sincerely believe that successful completion of this fellowship will help me evolve as a more confident Patient safety leader in India who in turn can provide significant inputs on policy changes through NABH for the Indian healthcare system.

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