Webinar Recording: Promoting patient safety at time of COVID-19

We were delighted to welcome Dr Sara Albolino, Director at the Centre for patient safety of the Tuscany Region, and Chair of the WHO Collaborating Centre Collaborating Centre in Communication and Human Factor for Delivery of Safety and Quality Care, along with her colleagues. 

We were delighted to welcome Dr Sara Albolino, Director at the Centre for patient safety of the Tuscany Region, and Chair of the WHO Collaborating Centre Collaborating Centre in Communication and Human Factor for Delivery of Safety and Quality Care, along with her colleagues.

The team presented on ‘Promoting patient safety at time of COVID-19: the contribution of regions through the Patient Safety WHO Collaborating Centre and the network of risk managers in Tuscany.’

The team discussed the safety culture for coping with an emergency situation through the introduction of some real life experiences from the field. The team covered risk managers, GPs and surgeons and how #COVID19 has affected them, their patients and their colleagues.

You can watch the recording here:

About the presenters

Sara Albolino, PHD EurErg CRM, is Director at the Centre for patient safety of the Tuscany Region where she has been working since 2004. She coordinates regional programs on risk management, training, patient safety practices, anticipation of risks. She is Chair of the WHO Collaborating Centre Collaborating Centre in Communication and Human Factor for Delivery of Safety and Quality Care. 

Giulia Dagliana is Safety and Quality Manager at the Centre for Patient Safety Centre (Center GRC) of Tuscany Region (Italy) where she has been working since 2011. She is in charge of implementation-research projects in pediatric, maternal and neonatal care, and related training activities. She is the Coordinator of the WHO Collaborating Center in Human Factor and Ergonomics for the Delivery of Quality and Safety Care where she mainly coordinates projects for implementing patient safety intervention in low and middle income countries in the framework of the regional healthcare cooperation programs and in collaboration with international organizations and scientific societies such as WHO, IEA and ISQua. 

Michela Tanzini works for the Center of Clinical Risk Management and Patient Safety of Tuscany Region – Collaborating Center of WHO in Human Factors and Communication for Safe Care since 2007. Her work focuses on: reporting and learning system, claims and litigations, human factors and communication for patient safety, medical device evaluations, organizational process analysis and re-design, and change management. Since 2015, she has collaborated with the Australian Institute of Health Innovation, producing observational projects in Tuscan hospitals and facilities regarding interruptions and multitasking. 

Antonino Morabito MD, FRSCEngl, FRCSED, FICS, is Professor of Paediatric Surgery at the University of Florence (Meyer Children’s Hospital). He worked as a Consultant Paediatric and Neonatal Surgeon (January 2003 to April 2018) at Royal Manchester Children’s Hospital in the UK and Locum Consultant in Paediatric Surgery from 1st January to September 2003 at the Manchester Children’s Hospitals in the UK. 

Dr. Stefano Spinelli, today a Coronafighter as an Emergency Medicine fellow at Pisa University Hospital. Emergency management passionate, in the past he worked with Italian Red Cross as coordinator. Always focussed on humanitarian criticalities, he has collaborated with several NGOs such MSF, PCRF and Rainbow for Africa. POCUS addicted, he’s now looking for a clinical link with ultrasound and COVID-19.

Marco de Luca has been working since 2001 as Paediatrician at the Emergency Department of Meyer Children’s Hospital in Florence. He is a Paediatric Advance Life Support instructor since 2004. He is a Trainer of Trainers for GIC (Generic Instructors Course) for European Resuscitation Council (ERC) – Italian Resuscitation Council (IRC) since 2010. He is the director of the Simulation Program at Meyer Children Hospital since 2008. He is the Lead for the Organizational Structure “Simulation and Risk Management Meyer Children Hospital since 2015. 

You can find more resources and information on COVID19 on our dedicated COVID19 Resource Page – https://www.isqua.org/covid-19-research-page.html

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Nourhan Kawtharani


Nourhan, a quality and safety coordinator with eight years of experience in ambulatory healthcare in Lebanon, aims to deepen her understanding of the systemic and holistic approach to healthcare through this fellowship.

She aims to identify gaps and develop tailored interventions that address specific contexts rather than applying general solutions. Engaging with diverse professionals and perspectives during this educational journey will expand the application of these concepts across different cultural settings.

Nourhan emphasizes the importance of promoting a culture of continuous learning and improvement within healthcare institutions, considering it a vital leadership responsibility to integrate quality and safety initiatives into the organizational culture.

Nourhan's commitment to patient safety and quality management includes sourcing practical resources and transforming insights into actionable knowledge to drive continued progress in healthcare practices and outcomes.

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Elom Otchi


Elom is passionate about improving quality of care and patient safety outcomes.

In view of this, he has had the opportunity to work in various capacities with various organisations including AfIHQSA, WHO, UNICEF and others undertaking research, supporting the development of national quality policies and strategies, facilitating the establishment of quality governance systems across all the levels of the health sector and building capacity of national and sub-national quality leads/teams to institutionalize the practice of quality and patient safety across the continent.

He has also worked extensively across all levels of care in the health sector of Ghana, including leading the Quality & Patient Safety program in its largest teaching hospital.

I would like to use this Fellowship as a learning platform and an opportunity to acquire the requisite knowledge, skills and competencies to complement ongoing efforts by like-minded individuals and organizations to continuously advance improve the quality and patient safety in Ghana and the continent.

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Stephen Taiye Balogun


Stephen is a Senior Programme Officer at the Institute of Human Virology in Nigeria as well as Country Representative for Health Information for All (HIFA).

Stephen plans to use this opportunity to maximise his impact by championing the cause of patient safety and quality in Nigeria and across Africa.

Stephen says "Quality and safety is a major wheel through which universal healthcare coverage can be achieved. The goal is to be a bridge in the gap between the International Quality Improvement and Patient Safety community and my country to ensure rapid spread, adoption, implementation and practice."

We are looking forward to working with both Stephen and our 2020 winner Rhoda Kalondu over the next year.

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Dr Rhoda Kalondu


Rhoda is the Head of the Patient Safety Unit at Kenyatta Hospital in Nairobi and wants to use this Fellowship to learn how to establish a culture of safety and develop systems for assessment and analysis at her institution, and more widely. As well as this, Rhoda intends to develop and execute an intervention to improve patient safety in Kenyatta National Hospital.

It is one thing to institute measures and processes for improvement, but quite another to change the culture of an environment. Rhoda's ambition to lead others in this change inspired the panel.

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Dr Subhrojyoti Bhowmick


I am an MBBS graduate from Calcutta University with a Gold Medal in Gynecology & Obstetrics.

I have completed M.D in Pharmacology from IPGME& R, Kolkata and have over 12 years of experience in the field of Clinical Research, Pharmacovigilance and Medication management in Hospitals.

I have completed certification in Clinical Research Administration & Project Management from Stanford University, USA and in Patient Safety from Johns Hopkins University, USA.

I am an Assessor for National Accreditation Board for Hospitals & Health care providers (NABH), India assessing hospitals for medication safety and clinical quality standards and NABH Assessor for Ethics Committee Accreditation program in India as well.

I serve as the Chairperson, Institutional Ethics Committee of Health Point Hospital, Kolkata and am associated with 2 other Hospital ethics committees as a member.

I finished my Fellowship in Healthcare Quality from the International Society of Quality in Healthcare (ISQua) from Ireland in 2017.

I have published several research articles and have also authored a chapter on “Regulations governing Clinical Trial” in the book “Fundamentals of Clinical Trial & Research”.

I am a peer reviewer for prestigious international journals like the British Journal of Clinical Pharmacology, CNS Drugs and Drug Safety case reports.

I am the recipient of the UK Seth Oration Award for Best Clinical Pharmacology paper by the Indian Pharmacological Society in 2009 and the “Most promising Healthcare professional in Patient Safety in India” award by the Asian African Chamber of Commerce and Industry in October 2018.

Recently in April 2019, I received the Young Quality Achiever award by Consortium of Accredited Healthcare Organizations (CAHO), India for 2019 for my work in the field of medication safety and clinical research.

I have a keen interest in teaching and am visiting adjunct faculty of Pharmacology at KMC, Mangalore, India and for Healthcare technology at MAKAUT, Kolkata, India.

I was associated with Stanford University School of Medicine, in the USA as a Senior Clinical Research Associate from 2015 to 2017 and have certification in Biostatistics, Evidence-based Medicine and Medical Writing from Stanford University.

Currently, I am working as the Clinical Director of Academics, Medical Quality and Clinical Research at Peerless Hospital and B K Roy Research Centre, Kolkata.

I am very happy and thrilled to receive the prestigious ISQua Lucian Leape Patient safety Fellowship Award for 2019 and I look forward to honing my skills further in the field of healthcare quality and patient safety through my experiences during this fellowship.

I sincerely believe that successful completion of this fellowship will help me evolve as a more confident Patient safety leader in India who in turn can provide significant inputs on policy changes through NABH for the Indian healthcare system.

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