Let the National Association for Healthcare Quality (NAHQ) help you sharpen your quality toolkit!

Catch up on the latest webinar in our Critical Crisis Thinking series on Rational decisions versus “muddling through” with Jeffrey Braithwaite.

We at the International Society for Quality in Health Care (ISQua) are thrilled to announce that we are Co-Conveners of the Patient Safety Movement Foundation’s Virtual Event, #uniteforsafecare! The event is free to the public and will take place on September 17th, World Patient Safety Day, from 5-8pm ET on YouTube Live.

We were delighted to welcome back Professors Paul Batalden and Tina Foster for a live webinar with guest presenters to discuss Coproducing Healthcare Service and its improvement: understanding the lived reality of the person sometimes known as "patient" in our ongoing series of live events on Coproduction in Healthcare.

We enjoyed hosting Dr Gary Klein for a live webinar on Critical Crisis Thinking: Problem Detection recently. The second webinar in the Critical Crisis Thinking Learning Journey, this lecture described the process of problem detection, identified some ways that problem detection can fail, covered some barriers to problem detection at the team/organizational level, examined some of the lessons we have learned about problem detection from Covid-19, and suggested some tactics and techniques to support better problem detection.

Dr Jennifer Zelmer, President and CEO of the Canadian Foundation for Healthcare Improvement, was our wonderful guest speaker for this month's live event and presented on How Do We Carry On? Transitions in Health Services During the Pandemic and Beyond.

It was a pleasure to host Professor Erik Hollnagel for a recent live webinar on "The Nature of Crises – an Analytical Perspective" and we're delighted to provide a recording of this very interesting session.