Account settings
If you have forgotten your password please click on Forgot your password? highlighted in blue text under the Log in button on the login page https://www.isqua.org/login.html
Please log in to ISQua Community and go to Credits which you will find in the top right corner of your screen, please click on the 3 vertical dots and you will be able to select Credits from the dropdown menu.
Please log in to ISQua Community and go to Settings which you will find in the top right corner of your screen, please click on the 3 vertical dots and you will be able to select Settings from the dropdown menu. On this Settings page you can change your email address and password and amend your account and notification settings.
Please log in to ISQua Community and go to View Transcript which you will find in the top right corner of your screen, please click on the 3 vertical dots and you will be able to select View Transcript from the dropdown menu. To download your transcript please click on Download Transcript.
Please log in to ISQua Community and go to Certificates which you will find in the top right corner of your screen, please click on the 3 vertical dots and you will be able to select Certificates from the dropdown menu.
No, credit card information is never stored on our servers. The card details you enter while signing up for membership are entered on a payment page redirected to Realex Payments' secure server. You can find out more about Realex Payments here https://www.realexpayments.com/about/.
You can contact our Education team at fellowship@isqua.org

FREQUENTLY ASKED QUESTIONS
Renewals & Payments
Please log in to ISQua Community and go to Billing which you will find in the top right corner of your screen, please click on the 3 vertical dots and you will be able to select Billing from the dropdown menu.
Please log in to ISQua Community and go to Billing which you will find in the top right corner of your screen, please click on the 3 vertical dots and you will be able to select Billing from the dropdown menu.
In the Subscriptions section please click on the Renew early button to proceed with payment.
Please log in to ISQua Community and go to Billing which you will find in the top right corner of your screen, please click on the 3 vertical dots and you will be able to select Billing from the dropdown menu. On the Billing page under 'Payment Transaction History' click on the arrow under 'Actions' beside the payment you wish to download a receipt for.
If you require a longer extension please go to Billing which you will find in the top right corner of your screen, please click on the 3 vertical dots and you will be able to select Billing from the dropdown menu.
Under Subscriptions please click on the Renew Early button and you will be able to proceed with payment for a further 12-month subscription of your Membership & Fellowship.

Extensions
If you require additional time to complete credits you will receive a complimentary 1-month extension on the date that your Fellowship is due to expire if you have the auto-renewal option turned on beside your subscription in the Billing area.
You can check expiry dates under Billing which you will find in the top right corner of your screen, please click on the 3 vertical dots and you will be able to select Billing from the dropdown menu.
If you require a longer extension please go to Billing which you will find in the top right corner of your screen, please click on the 3 vertical dots and you will be able to select Billing from the dropdown menu.
Under Subscriptions please click on the Renew Early button and you will be able to proceed with payment for a further 12-month subscription of your Membership & Fellowship.

Fellowship Activities
Please log in to ISQua Community and go to Education / Fellowship – English.
At the top of this page, please click on the button Log Elective Activities.
A pop-up window will appear.
Under Type please select the appropriate type of activity you are submitting evidence for.
Please click on Choose File to upload a Word document and please tick all of the boxes at the end of the pop-up.
Click on Log activity button to submit.
We only award credits for activities completed since you joined the Fellowship Programme.
Your Fellowship must be current if you wish to receive the email notifications about upcoming live webinars. You will also find information about upcoming live webinars on the homepage of ISQua Community in the Information/Alerts section and under Upcoming Events and you can register for a webinar here as well.
In year 1, you will need to complete the following compulsory elements to achieve 60 credits and your Fellowship:
- 4 modules (each module is worth 10 credits and you will see credits awarded when all sections of a module have been successfully completed)
- 10 credits of ISQua content (you can choose from webinars, case studies, publication reviews and partner activities under any track)
- 10 credits of electives (activities can include attending conferences, presenting at conferences, publishing books and articles, and further education courses. Modules, webinars, case studies, publication reviews and partner activities also count towards this requirement)
In year 2 and subsequent years, you can choose any activity you wish (ISQua or elective activities) to achieve 40 credits and retain your Fellowship.
Modules = 10 credits
ISQua webinars = 2 credits
Case studies = 2 credits
Publication reviews = 3 credits
Partner webinars = 1 credit
Debates = 2 credits
Global Leader Lectures = 2 credits
The date on your Fellowship maintenance certificate shows the date by which you complete 40 credits and is valid for 12 months from that date.
The date of your subscription under 'Billing' shows the period of your renewal based on the date of your last payment.
If you are completing a module, please make sure that you post a comment of at least 100 words to forum discussions otherwise this section will not be marked as 'Completed' and the module will remain incomplete.

Other Education Activities
• If you are an existing Member and Fellow please log in to ISQua Community and go to Billing. Under Subscriptions please click on the Add/upgrade subscriptions button. You can then select any Specialist Certificate by ticking the box and choosing your preferred payment method. As an ISQua member you are entitled to €100 off any Specialist Certificate and this discount is automatically deducted in the payment total.
• If you are new to ISQua please go to https://www.isqua.org/join.html, select your preferred Specialist Certificate course and click on the ‘next page’ button to proceed with registration.
Please email request for enrolment to fellowship@isqua.org
To enrol on OBER/CTRNet Biobanking courses, please register via this link https://biobanking.org/users/signup/isqua
Please email request for enrolment to fellowship@isqua.org
Please email request for enrolment to fellowship@isqua.org
Please register for the Open Disclosure course here http://ipepweb.org/disclosure-and-apology/
Please register for the Aligning Expectations for Informed Consent course here https://www.openpediatrics.org/course/aligning-patient-provider-expectations-informed-consent
You can contact our Education team at fellowship@isqua.org

Networking
We send an invitation for upcoming Virtual Coffee Breaks by ezine. Please make sure to check your emails from ISQua.
You will also find information about upcoming Virtual Coffee Breaks on the homepage of ISQua Community.
When you are logged in to ISQua Community, please go to the People Directory on the dashboard where you will be able to search for people with similar interests or involved in areas that may interest you across the world.
You can contact our Education team at fellowship@isqua.org
