Offering the latest news in health care quality and safety, the ISQua blog also features guest posts from the best and brightest in the industry.

By Jessica Perlo Monday. Jun 24, 2019

Joy in Work with Jessica Perlo Featured


We were delighted to host Jessica Perlo for our ISQua Fellowship Programme live webinar in June on the topic of Joy in Work.


Summary of the session

New and innovative approaches are urgently needed to help care givers tackle the challenge of restoring and maintaining joy in their work and the work of their staff. When internal and external pressures continually mount, it can become increasingly difficult for team members to focus on the positive aspects of their jobs. The IHI Joy in Work Framework provides proven methods to foster a positive work environment that creates equity, camaraderie, meaning, and choice and ensures the commitment deliver high-quality care, even in stressful times. In this session you’ll learn from IHI, principles and techniques that enable the workforce to truly thrive, not just persevere.


Learning objectives

At the end of the webinar, attendees will:

  1. Describe key leadership behaviors that raise staff engagement and restore joy
  2. Identify the key changes in the system for joy in work
  3. Take away at least one intervention you can test in your institution to assure staff feel meaning, choice, camaraderie, and equity


Intended audience

This session is accessible for all professions, at all levels.


About the presenter

Jessica Perlo leads IHI’s Joy in Work Portfolio, which aims to reverse the worrying trend of burnout in health care and support leaders at all levels in creating a positive work environment that fosters equity, camaraderie, meaning, choice, and a shared commitment to deliver high-quality care. Jessica teaches and coaches around the globe, building individual and organizational capability for improvement and joy, and has authored several publications on these topics. For more than 10 years, Jessica has worked to design and implement health system improvement efforts, including roles at Finger Lakes Health Systems Agency, Brigham & Women’s Hospital, and Partners Healthcare. She is a member of the National Academy of Medicine Action Collaborative on Clinician Wellbeing and Resilience, trained in community organizing from the Harvard Kennedy School of Government, and is an IHI-certified Improvement Advisor.



The live version of this webinar was made available to our Fellowship Programme Participants. You can find out more about our Fellowship and activities here.


Interested in learning more about Person-Centred Care? Develop your knowledge in specialised areas of healthcare quality and safety with ISQua Specialist Certificates. Find out more HERE.



Sign Up for our newsletter and receive a monthly digest of news!

Become A Member Today

We all have two vocations in health care – to do our job and to continually improve